Where is the HTML5 Audio player in DWCS6 Cloud version?

I just joined the subscription version of the Cloud and re-installed DWCS6 from there and don't see the new updates I've read about. Like the HTML5 Audio player I read about. Where the heck is it? Thanks! So far this I'm not sold on this Cloud thing and the terrible support I received by phone with Adobe.

Well... it was a bit of a pain to be honest. I had spoken to 3 different support agents who all had different information on what I needed to do to start using the Cloud. So I became very confused on who was giving the right info. When the account became active I went to update DW but it said I was up to date. It was my 19 year old son who suggested I uninstall my previous version of DW and then download it and re-install from the Cloud. I saved all my site logins first and noted which extentions I had. Once I did that I was able to update to the latest version of DW which has the new HTLM5 Video and Audio plugins.
I spoke to 6 different people yesterday while I was on the phone for nearly 2 hours and not one of them gave the right info. And I'll try and make this sound right, but 5 of those people were from a foreign country. While they were polite for the most part, they were very hard to understand and quite often would put me on hold for 5 minutes while they asked someone else for answers. I found myself not trusting anything they said because each one had different answers. I finally complained to a supervisor and stated that for the amount of money I've invested in their products over the last 13 years, it's crazy to have such unprofessional support.
Sorry if I've ranted here but I feel it's part of the experience that I had that may help someone else as you mentioned. Technically, trust your own intuitions or have someone with common sense around.
In closing, I did have to uninstall the programs I had previous to the Cloud and then reinstalled them to get the Cloud versions. AND I had to reinstall all of my DW and FW extentions. Thankfully all of my site logins for DW were still there.
Now that I'm up and running it seems to be working fine. But, not with much help from Adobe phone support. They get a D minus.
Thanks for listening and good luck all.

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Well... it was a bit of a pain to be honest. I had spoken to 3 different support agents who all had different information on what I needed to do to start using the Cloud. So I became very confused on who was giving the right info. When the account became active I went to update DW but it said I was up to date. It was my 19 year old son who suggested I uninstall my previous version of DW and then download it and re-install from the Cloud. I saved all my site logins first and noted which extentions I had. Once I did that I was able to update to the latest version of DW which has the new HTLM5 Video and Audio plugins.
I spoke to 6 different people yesterday while I was on the phone for nearly 2 hours and not one of them gave the right info. And I'll try and make this sound right, but 5 of those people were from a foreign country. While they were polite for the most part, they were very hard to understand and quite often would put me on hold for 5 minutes while they asked someone else for answers. I found myself not trusting anything they said because each one had different answers. I finally complained to a supervisor and stated that for the amount of money I've invested in their products over the last 13 years, it's crazy to have such unprofessional support.
Sorry if I've ranted here but I feel it's part of the experience that I had that may help someone else as you mentioned. Technically, trust your own intuitions or have someone with common sense around.
In closing, I did have to uninstall the programs I had previous to the Cloud and then reinstalled them to get the Cloud versions. AND I had to reinstall all of my DW and FW extentions. Thankfully all of my site logins for DW were still there.
Now that I'm up and running it seems to be working fine. But, not with much help from Adobe phone support. They get a D minus.
Thanks for listening and good luck all.

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Thanks for using Apple Support Communities.
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Where is the HTML5 Audio player in DWCS6 Cloud version?

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