Where is the iTunes CHAT support?

Question

Hello folks,
I am experiencing a problem with purchasing on my registered $50 credit. iTunes only gives me the option to pay by credit card!
Anyhow, I want to chat with support... apparently such a feature is available:
"Please select a topic under your category for solutions and customer service options. Don't see what you're looking for? Help is also available by phone, email or chat."
But all I can find is email support.
Is there a CHAT URL someone can share with me?
Thank you.

Answer 1

I just received a reply from tech 'support'.
This is the third time I contacted Apple support in two years and, again... lame answers is all that I get back. Fortunately, as with this time, I solved the problem myself.
My original question:
========================================
Dear support,
I have a redeemed $50.00 credit on iTunes (as shown under the menu bar, to the left of my account name) but I cannot seem to use it.
When I attempt to make an iTunes purchase, my only option seems to be paying by credit card.
Please advise.
BTW, another person is also experiencing this same issues, as referenced here:
http://discussions.apple.com/thread.jspa?threadID=2559241&tstart=0
Thank you,
=================================
And the Apple support reply (notice, as usual, the support person fails to understand the question and doesn't offer the correct answer (which you can find in the above link):
Thank you for contacting iTunes Store Customer Support. My name is F........ [removed] and I will be more than happy to assist you today.
Due to high volume we were unable to process your request within the committed time frame. I sincerely apologize for the delay in assisting you.
I understand that you have purchased iTunes Gift Card and if you tried to purchase, you're being charged on your Credit Card and not on iTunes Gift Card. I know that your purchases are valuable to you, and I can certainly imagine how this may be a little upsetting. I am sure this can be slightly annoying. Rest assured, I will do my best to resolve this issue for you as soon as possible.
Thank you for your recent purchase of iTunes Gift Card. I understand that the purchase was charged to your credit card, and that you would prefer to pay with your iTunes Gift Card instead of the credit card.
When you make a purchase on the iTunes Store, the purchase amount is automatically deducted from any store credit you may have. If there is no store credit, the purchase is charged to the credit card associated with the account. If there is insufficient store credit, that credit is used and the rest of the purchase amount is charged to your credit card.
Since your iTunes Gift Card was not redeemed before you made the purchase, your credit card was charged. I'm sorry for any inconvenience, but it is not possible to issue a refund to your credit card and deduct that amount from your store credit instead.
I hope you find this information helpful. Thank you for being a valued member of the iTunes family. Your experience with the iTunes Store is of utmost importance to us.
Have a good day!
Sincerely,
F.......... [removed]
iTunes Store Customer Support