Where is the print-carr​iage access door?

Where is the "print carriage access door"?  I had a paper jam, which I think I've cleared, but I continue to get this message.  Frustrating! 

Hi Juno2,
The print carriage access door is under the scanner. The whole scanner assembly lifts up. This page has a video that shows the location (starting at about 5:40).
A 'Paper Jam' Message Displays for HP Officejet Pro 8500
There are also illustrations in the "Solution three: Check the carriage path and reseat the printheads" section of the page.
I hope this helps.
AlliBee
I am an HP employee, but opinions expressed here are my own.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.

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