Where is the redemption code located on elements 13? The numbers and letters i entered come up invalid

Where is the redemption code located on product elements 13. There are numbers and characters on the box and on the cd sleeve.

Or even in a prepaid card as per this picture:
Click on the image and get the necessary instructions how to redeem it to get proper serial number.

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I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

Hello,
please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
>>> Redeem your redemption code in three easy steps.
Hans-Günter

I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number.

I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number. How do I resolved this Catch-22?

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Redemption code help that you keep sending everyone to is NOT HELPING. It just tells you to put in the redemption code. IF I HAD THE CODE I WOULD HAVE PUT IT IN!! How do I find the code?

Redemption code help that you keep sending everyone to is NOT HELPING. It just tells you to put in the redemption code. IF I HAD THE CODE I WOULD HAVE PUT IT IN!! How do I find the code?

Version 5.5 was/is not part of the Cloud, so you could not have subscribed to that version
You install version 5.5 on a 2nd computer exactly the same way you did the 1st time... put the disc in the drive and enter your serial number when asked
Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Still needing help downloading program and using the redemption code given to me on the card I purchased at Home Depot two days ago.

Still need ing help downloading and installing program from card I purchased at Home Depot two days ago.

It isn't a good idea to start a second thread on the same topic. You have had responses under the first post. I suggest you go there and continue this discussion.

Purchased a prepaid card for photoshop elements 12 and can't find where to enter the redemption code

Have tried to follow the directions on the box of the prepaid card for Photoshop Elements and on the website but can't find the page to enter the redemption code in order to get the serial number thus being able to download the software??

Try http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct

I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus

I'm trying to find out my serial number. I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased

Hi KEsheppard
Please refer the link below to get the help regarding redemption code and the serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Let us know if it helps,
Thanks!
Gurleen Kaur

I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get my serial number?

I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
If you still need help...
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

I accidentally damaged the redemption code so i can't obtain a serial number. I am using an HP pavilion laptop. I am electronically challenged. Please help.

I accidentally damaged the redemption code for Photoshop Elements when I opened the box. I thought i was supposed to peel off the sticker to find the serial number. I am electronically challenged so this while process is confusing. please help. How can I obtain the necessary serial number?

John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
this hard.
Rusty Edmister
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <[email protected]>

We need to cancel / delete further use of B2B custom app installed on ipad. how can we do this. we dont care that the redemption code is reusable. we just want to disable the app on the ipad. how can this be done ?

we need to disable a previously provided b2b custom app on a non supervised ipad. can we cancel the redemption code to stop access to the app for the user who used the code? any help is appreciated.

Wow, sorry to hear of your experience. Seems strange that your disk would just eject like they did. It could be a lot of things but more than likely you just kind of have to start all over.
What I would do is insert your system disk and instead of going immediately to an install I would go to disk utility and erase the drive. That will erase everything on the disk and give you a new blank disk to start with. After that I would try to reinstall the system. Assuming that goes well then you should be restored to where it was when you purchased it. After that you can reinstall all your applications or personal files. I hope you have good backups.
I remember one time I was having a similar problem and don't ask my why I did it but I actually could not get it to install a system. I removed both of my ram sticks, shut the computer down for about 10 minutes including unplugging it from the wall plug, then reinstalled the ram, plugged it back in and started up from the system disk and all worked just fine. To this day I have no idea if pulling the ram helped but I have never had to do it since and for some dumb reason that solved the problem I was having, which is the same problem you are having now. Call it voodoo but it worked.
Good Luck!!
Message was edited by: Al Van Malsen

I no longer have the gift card that I entered into my iTunes account. The account shows my balance but when I go to purchase a song, it is asking for me to enter the redemption code and not applying my credit.

Some time ago, I entered a gift card into my iTunes account. I did not use it all and the balance shows up in my account. I no longer have the gift card. When I go to download a song now, it is asking for the redemption code instead of just taking the cost from the balance. What can I do?

You simply need to verify your info. Check None under the CC info.

THE REDEMPTION CODE IS NOT WORKING ..... WHY ?

`why wont the redemption code work ? i put it in and than put in the code and it comes back the code is not good ...

LTS505 are you entering the redemption code at http://www.adobe.com/getserial/? If so please review Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html. If the redemption code is still failing then please contact our support team.

HT204266 Downloaded a movie through ITunes. Intended to use a redemption code. Only options were purchase or rent when searched for the title. Choose purchase, thinking that would prompt using the redemption code. Can I cancel that purchase?

Movie obtained through search for title in ITunes. Intended to use redemption code. Only option was purchase or rent. Choose purchase, thinking it would prompt asking for the redemption code. Instead, it downloaded the movie and charged my account. Can I cancel that order and have my account credited for that accidental purchase?

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Can I use the redemption code for more than one machine for Photoshop Elements?

I want to use the Photoshop Elements that I bought on more than one machine. Is that
possible using the Redemption Code? It says it was used with another Adobe ID.
Thanks

Hi Stover,
Typically you use the redemption code to retrieve your serial number for Elements products. The licensing for Elements allows the owner to install on two of their computers.
See these for reference:
Redemption Code Help
How many computers can I install Photoshop Elements on?
Hope that helps,
- Dave

I recently bought Photoshop Elements 12 and the system is saying that the Redemption Code is no longer active. How do I get a new code that will allow access to the software ?

I recently bought Photoshop Elements 12 and the system is telling me that the Redemption Code is no longer active.
How do I get a new Code number that will allow met to access the software?

you need your serial number. you used your redemption number to redeem your serial number.
if you don't know your serial number, check the account used to purchase or register your pse 12, Adobe ID

Where is the redemption code located on elements 13? The numbers and letters i entered come up invalid

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