Where is the sound?

PLEASE HELP!!!! sometimes....very often... i can't hear music in itunes....tried to get help from itunes via email....they referred me to apple...

Welcome to the discussions, Natalie.
When you say the videos work fine but no audio, do you mean that your QuickTime videos don't play the audio? In some of the posts here, the problem was fixed by launching GarageBand. Have you tried that?
OR
Are you meaning that you're exporting video to another format using QuickTime Pro and that the export doesn't include audio? In this case, the videos you're trying to export are probably .mpg videos which QuickTime doesn't support exporting audio for. To get that video into a QuickTime format, use the free MPEG Streamclip.

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