Where is the support number!? Emergency!
All we can find is the 48 hour e-mail support, and we've been locked out of our own account while someone is buying over a thousand dollars worth of stuff on I-Tunes. We cannot locate a support number anywhere! Please, if anyone knows where it is, please let me know. There must be /some/ way to talk to someone who can shut the person out of our account. We are on the phone with the bank right now trying to shut it down from our end.
Please, if anyone knows the support phone number, or a way to reach someone at I-tunes who can help, please post it.
Thank you.
I can't go to our account, they locked me out of it and changed our password.
I had to go to the bank to get everything frozen, but they still took a lot of money. I don't understand how a company that can handle 1000+$ transactions from a single account on the fly does not have a help line for emergencies. This makes no sense to me at all, and due to the absolute locked down nature of our mac, it really makes me a bit suspicious. No one had our account information, and we only used the mac for Itunes (It was an extra and unused terminal at an art business) with a wholly unique password. So no net was surfed where a keylogger or anything like that could have been picked up.
This is not a flame, or a trolling concern either. It is a simple matter of fact that a policy the excludes immediate help paired with a no refund policy dictates that someone inside could have a heyday selling account information, and people would not be able to do anything about the theft. That is unbelievably /dangerous/. And now we are out over a thousand dollars because of it. Hopefully we can get the matter settled with the bank. This is unbelievable. My wife and I don't have that kind of money to just write it off, if we can't get this fixed, we are in a really bad place.
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