Where is the support team from HP
wow i will never buy another item from HP
I suppose with that statement there is a problem. This is a user to user forum, but please state the problem and maybe some help can be given.
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.
Similar Messages
-
How to determine the Support Team from the Reported by?
Hello Everyone,
I am working with Solution Manager 4.0 and I want to use Automatic Partner Determination in Service Desk. My employer wants the Support Team (SLFN0003) to be determined by the Reported by (SLFN0002).
There are already parts of the Automatic Partner Determination that work, like determining the Sold-to Party from the IBase component. Because of that I believe the customizing leading to a correct Partner Determination Procedure is working. But somehow I cant seem to get the determination of the Support Team from the Reported by to work. Hopefully someone can help me on this matter.
Thanks in advance!
Best regards,
Michael Sitalmethod if_ex_order_save~check_before_save.
data gs_status type zsmgl_status.
data lt_tguid type crmt_object_guid_tab.
data lt_orderadm_h type crmt_orderadm_h_wrkt.
data lt_status type crmt_status_wrkt.
data ls_status like line of lt_status.
data lt_partner type crmt_partner_external_wrkt.
data ls_partner like line of lt_partner.
data lt_partner_h type table of crmt_partner_com.
data lt_partner_h1 type crmt_partner_comt.
data ls_partner_h like line of lt_partner_h.
data ls_field_names type crmt_input_field_names.
data lt_field_names type crmt_input_field_names_tab.
data lv_logical_key(42) type c.
data lt_input_fields type crmt_input_field_tab.
data ls_input_fields like line of lt_input_fields .
data gt_partner_h type crmt_partner_external_wrkt.
data gs_partner_h like line of gt_partner_h.
data lt_cjest type table of crm_jest.
data ls_cjest type crm_jest.
clear lt_status.
clear lt_partner.
clear lt_orderadm_h.
insert iv_guid into table lt_tguid.
call function 'CRM_ORDER_READ'
exporting
it_header_guid = lt_tguid
importing
et_status = lt_status
et_orderadm_h = lt_orderadm_h
et_partner = lt_partner
exceptions
document_not_found = 1
error_occurred = 2
document_locked = 3
no_change_authority = 4
no_display_authority = 5
no_change_allowed = 6
others = 7.
if sy-subrc = 0.
Get in only if status is changed to Inprogress.
clear ls_cjest.
select single * from crm_jest into ls_cjest where objnr = iv_guid and inact = ' '.
if ls_cjest-stat = 'E0010'.
read table lt_status into ls_status with key status = 'E0002'.
if sy-subrc = 0.
Read Status from Intermidiate Table.
select single * from zsmgl_status into gs_status
where guid = iv_guid
and stat = 'E0002'
and inact = ''.
if sy-subrc = 0.
make copy to _h table
loop at lt_partner into ls_partner.
move-corresponding ls_partner to ls_partner_h.
append ls_partner_h to lt_partner_h.
clear ls_partner_h.
endloop.
loop at lt_partner_h into ls_partner_h where partner_fct = 'SLFN0003' or partner_fct = 'SLFN0004'.
case ls_partner_h-partner_fct.
when 'SLFN0003'.
ls_partner_h-ref_partner_no = gs_status-partner_number.
ls_partner_h-partner_no = gs_status-partner_number.
modify lt_partner_h from ls_partner_h transporting ref_partner_no partner_no.
clear ls_partner_h.
when 'SLFN0004'.
if gs_status-bu_partner is not initial.
ls_partner_h-ref_partner_no = gs_status-bu_partner.
ls_partner_h-partner_no = gs_status-bu_partner.
else.
ls_partner_h-partner_no = ' '.
ls_partner_h-ref_partner_no = ' '.
endif.
modify lt_partner_h from ls_partner_h transporting ref_partner_no partner_no.
clear ls_partner_h.
endcase.
endloop.
endif.
lt_partner_h1[] = lt_partner_h[].
loop at lt_partner_h1 into ls_partner_h where ref_partner_fct = 'SLFN0003' or ref_partner_fct = 'SLFN0004' .
clear ls_field_names.
ls_field_names-fieldname = 'PARTNER_FCT'.
insert ls_field_names into table lt_field_names.
ls_field_names-fieldname = 'PARTNER_NO'.
insert ls_field_names into table lt_field_names.
ls_field_names-fieldname = 'DISPLAY_TYPE'.
insert ls_field_names into table lt_field_names.
ls_field_names-fieldname = 'NO_TYPE'.
insert ls_field_names into table lt_field_names.
ls_field_names-fieldname = 'KIND_OF_ENTRY'.
insert ls_field_names into table lt_field_names.
ls_input_fields-ref_guid = iv_guid.
ls_input_fields-ref_kind = 'A'.
ls_input_fields-objectname = 'PARTNER'.
ls_input_fields-field_names = lt_field_names.
lv_logical_key = '0000'.
lv_logical_key+4 = ls_partner_h-partner_fct.
lv_logical_key+12 = ls_partner_h-partner_no.
lv_logical_key+28 = ls_partner_h-ref_display_type.
lv_logical_key+30 = ls_partner_h-ref_no_type.
ls_input_fields-logical_key = lv_logical_key.
insert ls_input_fields into table lt_input_fields.
endloop.
call function 'CRM_ORDER_MAINTAIN'
exporting
it_partner = lt_partner_h1
changing
ct_input_fields = lt_input_fields
exceptions
error_occurred = 1
document_locked = 2
no_change_allowed = 3
no_authority = 4
others = 5.
endif.
endif.
endif.
endmethod -
How to determine the Support Team from Reported-by?
Hi All,
We need to determine the support team based on reported-by.
I have concluded it is only possible by customization of developing ZBADI from these threads:
Re: How to determine the Support Team from the Reported by?
Automatic determination support team based on own specs?
Re: Route tickets based on Message creaters's location
So we have created ztable which has relation between SAP component, Reported-by and Support Team.
Now i need to develope a ZBADI and assign to the action definition SLFN0001_ADVANCED_FIND_PARTNER(i hope).
Can anyone help me out with the piece of code. Because i don't which FMs to be called for read and update the support desk message.
Note: Action definition SLFN0001_ADVANCED_FIND_PARTNER uses method call Z_CRM_DNO_PARTNER_1(which is a copy of CRM_DNO_PARTNER_1 and applied some correction as per note: 1041455).
Thanks in advance.
Regards
Sanjaiclosing this thread.
-
Oh my god, can someone from the support team PLEASE update about the sound problem!
please
I'm not from the support team but if you are having issue this worked for me
In the device manager locate the IDT High Definition Audio CODEC under sound, game and video controller.
Right click and select uninstall.
Restart your computer and open up the device manager again.
In the same spot under sound, game and video controller where the IDT CODEC used to be listed there will be something else listed.
Right click on that and select "scan for hardware changes" this will reinstall the IDT CODEC but I believe it is the updated driver which is actually compatible.
It has been working for me so far, but I will keep you updated if it fails again. For now I would try that!! good luck -
How to find what are the support-teams map with particular componant type
hi experts,
i am new in solution manager.. My requirement is when creating the support message in crmd_order t-code i have to give the componant type in transaction data after that in fast entry screen i have to assign support team for that componant type .. here i have to give only valid support team which are map with particular componant type .. when save the support message here i have to check that support team is map with that particular componant type (i.e that support team is belong to that componant type ) .. thats what i have to do in abap development .. so how to find the what are all the support teams mapped with particular componant type .. whether it is stored in any table or ?.. Please give solutions ..
Regards,
Kumar..Hi Kumaresan-
I'm not sure I fully understand your requirement but I will try to help out. If you are trying to determine / associate the relevant support team according to which component they are responsible for, this might help.
The determination of the support team is maintained by configuring rule 13200137 in transaction PFAC_RESPO.
Click on the Responsibilities Tab
Create your responsibility based on your support team requirements
Assign the appropriate Support Team, this data will be taken from the settings you have maintained when creating your org chart in ppoma_crm
Highlight a responsibility and click Change
In this table you will see an entry for SAP Component, this is where you identify which support team will be determined based on component -
How to determine the support team in service ticket
Hi all,
can u guide me how to determine the support team in service ticket,
when ticket is created from customer system.is there any another way other than organizational structurel settings.
Thanks and regards,Hi Venu,
You can get it done by development to determnie the support team , other tan org model settings
1.Develop the z table which will allow to maintain Sold to Party, Component, Support team
2. Implement the Badi for which will read the sold to party and component from the ticket and look in to ztable and fetch the corresponding support team and audate the support team feald in ticket.For this to take help of ur Abaper
3. For this to call the BADI have to confgure the actions with method call.
If u have any query revert
Regards,
Basha. -
Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.
pklfromarlington wrote:
Bob, Hate to steal your thunder but am hooked to an external hard drive using Time Machine and er information is where it shoudl be. Yes, I have combed the files, used Finder and any other tools I know.
You did not steal my thunder. You asked for advice, I provided advice. I assumed that since you nor the "support team" could find your files that you did not have any backup. You should have told us you do regular backups. We have no way to know otherwise unless you tell us. -
HT203210 Where is the show popup from network on System Preferences?
Where is the show popup from network on System Preferences?
Was checking Airport support for PPPoE disconnected message which directd me to Show Popup on network in System preferences and I had 1 option. Show all.
Would love additional info on why I keep getting this message - Could not find a PPPoE server. Which interrupts wifi service to Network.PPPoE is a protocol used to authenticate a user prior to gaining Internet access used by certain ISPs. Typically it is used for DSL Internet service. PPPoE would be configured on the device that is directly connected to the DSL modem. This could be a router or computer.
Do you currently have or previously had DSL Internet service? What is the make & model of the device that you currently have the AirPort Extreme base station connected to by Ethernet? Which exact model of the Extreme do you have? -
Do any of you apple geniuses out there know how to retrieve the answers to your security questions or at least reset them? Apparently its to much for the support team. Can't get an answer out of them...
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user posted the following:
I got some help from an apple assistant on the phone.
It is kind of round about way to get in
Here is what he said to do and it is working for me...
1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any tips on how to solve this problem?
If doesn't work try use the instructions below BUT in BOTH folders, first in SourceList and after in the Media.
Start>Run put regedit and press Ok.
1. Go to the key: HKEY_CLASSES_ROOT\Installer\Products\9B00314CD581E574FBCE93FE37F2911B\SourceLis t\Media
2. Right click in Media folder, select Permissions from the menu.
3. You will see that is no user, on the "Permissions for..." dialog box which appears next, press the "Add.." button and add in the "All"
4. Back on the first "Permissions for..." dialog box, click on each account in the top-list and make sure each has the "Full Control = Allow" and "Read = Allow" permissions
5. Click the "Advanced" button and the "Advanced Security Settings" dialog box appears
6. On the "Permissions tab" enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press the "Apply" button
7. On the "Owner" tab, highlight the "Administrators" name in the lower listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press the "Apply Button" -
I just bought a iTunes card and its not accepting it. It already sent it to the support team and they said they were going to get back to my within 24 hours and i am trying to buy a program in the app store for work. How can I expedite this process?
Has it been 24 hours?
I take it this was a gift card. iTunes Store: Invalid, Inactive, or Illegible codes http://support.apple.com/kb/TS1292 - gift cards
I don't know if this provides an alternative means: https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column
If you are really desperate you could buy the app yourself, then request reimbursement. -
I'm trying to open an iTunes account and was asked to provide one of each:credit card details or gift card details.i provided a gift card details and yet I'm being asked to contact the support team!!! Pls can someone help me out on this as I cant enjoy my new iPad 3 without buying apps
Brenda, the easiest way to contact the support team is thru the iTunes Customer Service website:
http://www.apple.com/support/itunes/contact/ -
I have been offered cc 2014 for 29.99 and its says contact the support team to see if I qualify - trying to get to the support team option by telephone just seems to send me in a loop - getting pretty disgusted with all the rigmarole just to get a something
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Populate the Support Team based on the Message Processors Org Unit
We are using the Service Desk and using the SLFN transaction to create tickets.
At the moment we populate the Message Processor and Support Team fields manually.
Is there a way that when the Business Partner is entered into Message Processor field that the Support Team (Organizational Unit) that this person is a member of is automatically entered into the Support Team field.
When we setup the organization structure we have defined these relationships so is it possible to utilize this?
Thanks
SimonHi,
Pls check this blog..
Service Desk: Support team determination in Solution Manager 7.0
Pls assign pts. -
Where does the supporting deatil is stored? in Planning or Essbase?
Where does the supporting deatil is stored? in Planning database (RDMS) or Essbase database?
Appreciate if u could reply ASAP.
Thanks in Advance!!Supporting details are stored in Planning Applications RDBMS. check out HSP_COLUMN_DETAIL and HSP_COLUMN_DETAIL_ITEM in the application relational database
Re: Refresh Database
I can see 6 question and all are unresolved, Mark the answers if you think they are correct or helped you and close the thread.
Cheers..!!
Edited by: RahulS on Jun 21, 2011 3:58 PM
Maybe you are looking for
-
Look on my desk top HP running windows 7/ 64bit. I can not for the world of me get ITunes to open up at all and have tried all .??
-
I see that occasionally someone from Verizon actually reads these fora and responds. Since it is next to impossible to get anybody to discuss matters with via the Verizon phone help lines (endless automated menus that send you to further endless aut
-
BAPI to create conatct for a ERP customer
hi all, can we create contact for a customer using RFC or BAPI in ERP,if yes please help me by providing the FM(bapi or RFC) details. regards, goutham
-
Any function in BPEL to decode the message??
Hi, I am working on BPEL.I am sending a xml message as input which is getting encoded. Is there any function in bpel which will decode the message and assign to the output. please help me out of this problem Regards, mohamed
-
Managing connection strings Azure Cloud service deployment
I have an azure cloud service project which comprises of one worker role and one web role. I need to have both staging and live deployments but I need them to have different connection strings because the worker role generates lots of data which is r