Where is the Visa Promotional Card

Question

I can't believe I'm reading this . I also signed up with Verizon (new Acccount) because I was pulled in by the promotional offer on a new 2 year contract . I signed up in November on the 17th , my house already had the Fios equipment installed .The promotion included a loaded bundle promotion with on demand and many premium channels for the 2 year term , and the upgraded quantum router ect . In addtion to this was a $400 prepaid Visa card to be processed after 60 days of  service and mailed within 90 days of installation, as long as your account was in good standing . I still have the e-mail with all that was to be included and the lenth of term contract , and the promotional page stating what I was eligible for with the time and dates from 11/13/2014 when I talked with the representitive on the phone.Now this contract in front of me states that approximately 90 days after the service was installed that I would receive by mail a $400 Verizon Visa Prepaid Card , I also would be eligable for LG G Pad or $150 off any tablet from   "Verizon Wireless" , with a new 2 year contract (Ihave no use for this) . I received the post card with username and password , followed not long after by the pin information for said card . I contacted through billing chat service on 02/17/2015 to inquire about the card since 93 days had passed since my service was installed and the contract stated that the card would be mailed approximately 90 days after service was installed . I was told that the card had been mailed out on 1/21/2015 to my address of service . I told them I had received the post card , the follow up information with pin number and had been watching the verizon.com/rewards web-site for the mailing date on the card , but it still stated the card was in processing and had been showing that for more than a month, and HAD NEVER RECEIVED THE CARD . I was told since it had been a month since the card was mailed I had to contact the Promotions Department and was given te phone number . I called the promotions department and after explaining the above, with time frames and dates , was informed that since I was just now approaching the date of eligibility for the card that it was still being processed and that I should watch the web-site for mailing date , I stated that according to the terms of said contract I should have had the card in my possession by now and that I was told by the billing department that it had been mailed on 01/21/2015 . Now the response to that was oh we're a little behind on these promotional Visa Cards keep an eye on the web-site . I said it's been showing that it's being processed now for at least 5-6 weeks and it says on that site , YOUR CARD WILL BE MAILED IN 2-4 WEEKS . Again I was told to keep an eye on the site , TODAY IT IS STILL SHOWING BEING PROCESSED . We're heading for 4 months since service installation. I hope this gets resolved

Answer 1

I am having the same issue with the card I was promised. In January I signed up for service at my local Costco store. Prior to that I had been a loyal DirectTv customer. I was in the process of moving and because of the promotion and my satisfaction with Verizon Wireless, I decided to make the switch. I was told that the card would be issued after two billing cycles. And I paid my second bill in early April.I have called Verizon customer service monthly since the date I was suppopsed to receive the card passed - back in April. Today when I asked to speak with a supervisor - she hung up on me becasue I said their newly promised date of July 10th was unacceptable.I called back, spoke with another customer service supervisor who gave me an even longer lead time of July 25th. I should mention that I was promised 30 days at the end of April, 30 days at the end of May and 30 days on June 7th. Then when I called to confirm on June 10th - it was all new again and I was promised 30 days but they would try to expidite. This is truly the worst customer service experience I have ever received. A supervisor who actually hangs up on a customer!?!?I have been a Customer Service Manager for over 20 years, I have NEVER hung up on a customer and even when their behavior was really out of line.I will be filing a complaint with Costco. I understand this is a fairly recent business partnership. I think Costco has made a mistake promosting Verizon FIOS in their stores.  I will be SHOCKED if I even get a response.