Where's the old driver? I don't want e-print!!
Need to re-install my printer driver, as my laptop had to be rebuilt.
BUT I can only now find the e-print driver for HP Photosmart 5510 - where is the usual driver??
The e-print isn't working very well for printing, and also can't seem to use it to scan documents -
I'm a bit annoyed!! Have had to download the e-print, struggling with it not working and even working out how to contact hp has been very difficult involving me logging into this forum...??
Where is the usual driver is the only thing I want to know. Simple really.
Paula
Hi Paula,
Welcome to the HP Community Forum.
I am afraid that there is no "old driver". Once a new driver is released, the old software is removed. While you may not be the only one to bemoan the fact, it is still the case.
ePrint is separate from the Full Feature Software. You do not have to use ePrint at all -- in fact, one has to register the printer with HP Connected to connect the printer to the Internet; it is a separate and deliberate act and not one associated with the everyday use of the printer.
You did not mention your Operating System -- therein might lie the issue; are you using an unsupported Operating System? For example, are you using Mac Yosemite?
Several recent Windows and Mac Operating Systems do provide the Full Feature Software for this printer:
HP Photosmart 5510 e-All-in-One Printer - B111a Drivers
For recent versions of Windows the following may be helpful.
General Instructions to Install the Printer Software
Reminder:
In most cases, the Solution Center has been replaced by the Printer Assistant.
The Printer Assistant shortcut will be installed on your Desktop during the last part of the installation.
Windows Operating System:
Create Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Open HP Drivers & Downloads
Enter your Printer Model information
Select your Printer from the “Results” list
OR
Open HP Photosmart 5510 e-All-in-One Printer - B111a Drivers
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Be sure to look for Updates as needed for your installation. If available, you may download the Print and Scan Doctor and / or other programs from Category – Utilities.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
After the initial installation is complete and working, check / install Category - Update
There is valuable information at the support website, including sections for Manuals, Troubleshooting > How-to, Troubleshooting > Solve a Problem, plus alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
============================================================================
After you install the Full Feature Software...
The Printer Assistant shortcut on your Desktop may provide what you need to Scan a document or image:
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur
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