Where to begin???

We have had problems with this printer since we bought it, first it wouldnt print the right size picture, still cant copy an 8x10 and print it on a 8.5x11, it cut off some of the pic.  Now there is an error message that says load glossy side down, but guess what, glossy side is down. Then once in a great while the error message wont come on and it will print either a half of a 4x6 or just spit out a blank 4x6.  Is this a common theme in all of your products??
Ohh I have the photosmart c7280 all in one

What a shock, no response!!!   i guess they started their weekend early

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