Where to do an exchange if my iPhone is bought from Online Apple Store?

Hello , I just want to check in future if my iPhone gets faulty (( praying hard it wont )) , where do I have to go , to make an exchange? Do i go down to my local Authorized Service Provider? Thanks!

Yes, your local Apple Store.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Similar Messages

  • Iphone 4 bought from Online apple store is it Unlock?

    Hi!
    I just received My iphone 4. and i want to know is it unlock?cos after i activate it, i insert the local SIM it not work. I from Cambodia.
    thanks

    If it came from one of the official Singapore iPhone carriers or the online Singapore Apple store it should be unlocked.
    <http://store.apple.com/sg/browse/home/shop_iphone/family/iphone?mco=OTY2ODA2OQ>
    " When you purchase your iPhone from the Apple Online Store, you’ll get it unlocked. So you can sign up for service with the carrier of your choice and change your carrier at any time.?

  • HT4061 Can a unlocked (no ATT, Verizon, Sprint plan) iphone 5 bought from an Apple store utilize a phone call while simultaneously checking email, web pages etc.? I know the ATT version can and the Verizon version can't, so can a unlocked  Apple?

    Can a unlocked (no ATT, Verizon, Sprint plan) iphone 5 bought from an Apple store utilize a phone call while simultaneously checking email, turn by turn, web pages etc.? I know the ATT version can and the Verizon version can't, so can the unlocked  version from Apple (which is not yet available) do it?

    The tech specs are identical from both wesites of Vietnam and USA--To add further confusion!
    Apple Vietnam
    GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 4 and 17)
    CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5, 13, 25)
    GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5)
    802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz)
    Bluetooth 4.0 wireless technology
    Apple USA
    GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 4 and 17)
    CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5, 13, 25)
    GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5)
    802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz)
    Bluetooth 4.0 wireless technology

  • If I bought my iPhone in America from an Apple Store and have the receipt can I return it to a Japanese Apple store?

    If I bought my iPhone in America from an Apple Store and have the receipt can I return it to a Japanese Apple store? Yes it is within 30 days, I bought it July 21st, meaning it is within 15 days, as well.

    I would doubt it, but there's nobody here who can speak on behalf of Apple.  Phone the Japanese store: they will know far better than us fellow users.

  • HT4623 Hii!!! My name is Alexis Delgado, I live in Venezuela, I got a Iphone 4s unlocked from a apple Store in USA december 2011. I made a update a few a days ago but my wifi is in gray, It doesn't work anymore.  I'd like to know what can I do, please

    Hii!!! My name is Alexis Delgado, I live in Venezuela, I got a Iphone 4s unlocked from a apple Store in USA december 2011. I made a update a few a days ago but my wifi is in gray, It doesn't work anymore.  I'd like to know what can I do, please.  my mail: [email protected]

    Wi-Fi or Bluetooth grayed out

  • Hi there - I have an iPhone 4s which I bought from the apple store here in the UK. I am going to South Africa at the end of the year and I want to use a SA sim card - do I need it unlocked?

    Hi there - I have an iPhone 4s which I bought from the apple store here in the UK. I am going to South Africa at the end of the year and I want to use a SA sim card - do I need it unlocked?

    Hi,
    As far as I know, all the iPhones bought online or in the Apple Store ar unlocked.
    Only carriers (e.g. T-mobile, Vodafone, O2) are able to lock a phone, Apple won't do that (afaik).
    This would mean that you shouldn't need to unlock your iPhone.
    Kind regards,
    Hugo

  • My Belkin car charger is no longer supported by my iphone 5. It was bought from the Apple store. Is there a solution from Apple?

    The Belkin car charger I purchased a year ago from the Apple store and has worked fine until recently  is no longer supported and will not charge my  iphone 5 it seems since IOs7 came in.  Is there a solution other than to have to buy a new one?

    are you talking about a song or a ringtone?
    either way, if its still on itunes you can just sync it back to your iphone.

  • I have just updated my iphone 4s with ios7. since then i cant play movies from my netflix app with my av cable bought from the apple store. i get a message saying switch off mirroring on airplay, idont have air play and i dont have an apple tv. can anyone

    I have just updated my iphone 4s with ios7. Since then i cannot play movies from my netflix app using my av cable to tv. which i baught from an apple store. i get a message saying turn off mirroring on airplay. i dont have airplay or an apple TV. what can i do?
    Thanks jonmac22

    Hi Everyone,
    hope this message finds you all in time. The recent Apple TV update 5.1 is terrible. Apple knows it is which is why (thankfully for some relentless user -I have no idea who but I believe it was under threat) they have allowed to sign 5.0.2 again which means you can downgrade your Apple TV 2 and 3 to a 5.0.2 version via iTunes. Who knows how long they will keep the window open but I have downgraded my ATV early this morning. I couldn't post this earlier because I was out all day but I am doing it now.
    Here's how to do it:
    1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.
    2) Download your ipsw restore file from Apple.
    5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw
    5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw
    3) In iTunes select yout ATV, hold SHIFT and click on Restore
    4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next
    5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.
    Enjoy!
    raadore

  • Can apple unlock an iPhone 4 that was bought from the apple store?

    I bought an iPhone 4 last year from the apple store, my network provider cannot unlock it as I didn't get it through them. Hope someone can help.

    Only the carrier (not Apple) can initiate the unlocking process.  In the US, AT&T has not and will not unlock the iPhone for anyone for any reason. 
    If your network provider cannot or will not unlock your phone, then you phone cannot be unlocked.  If you need an unlocked phone, sell yours and buy a factory unlocked phone.

  • Iphone 4 bought outright at apple store but locked?

    I purchased my iphone 4 outright from Apple shop. I inserted a Crazy John's sim (vodaphone). I have just changed carriers to telstra. The phone is locked to Vodaphone. CJ's and Voda say I need to get the apple store to unlock the phone. Is this correct?

    No, it is not correct.  If the phone is locked to Vodafone, then you need to get Vodafone to unlock it for you - they are the carrier and only the carrier can unlock the phone for you.
    Apple does not unlock phones, only the carriers.  Contact Vodafone.  Perhaps when you purchased the phone from Apple it might have been sim free rather than unlocked - there is a difference, in that a sim free phone will lock to the first carrier sim card that you insert into the phone and an unlocked phone will not.
    Contact Vodafone if the phone is locked to them - only they can help you.

  • Will an unlocked iPhone 6 bought from the Apple website work in India on Indian carriers?

    Hey,
    I'm thinking of buying an unlocked iPhone 6 from the Apple website. On the website it states that it will work on any of the carriers in the United States. Since it does not mention the possibility of its use in India, I wanted to confirm if it would be usable on an Indian Carrier with all the services enabled.

    It will work provided you are on a supported iPhone carrier. In order to purchase it, you must have a billing and shipping address in the US.
    You may not get 4G/LTE service outside the US.
    You will not get any warranty or post-warranty support for the phone. You must return to the US or send the phone to a friend/relative in the US and have them bring it in.
    ~Lyssa

  • If I bought Iphone in USA from oficial Apple Store, can I change it in my country under international warranty?

    There is an oficial re-seller of Apple company in my country (Kazakhstan). I called them and asked, they said the international warranty doesn't cover Kazakhstan. Hello how come? (.  I really disappointed of Apple company,  I thought Apple take care about its customers all over the world that's why people love Apple, but in my case I can't do anything. Apple is losing a market sense. What a shame!!!!

    There is no international warranty on iPhones.  The warranty is only valid in the country of sale.  That should have been made clear if you told the sales staff you were planning on taking the iPhone out of the US.
    You can see if there is Apple support in your country from the listing: http://support.apple.com/kb/HE57

  • Is iPhone unlocked when bought from an Apple store?

    I bought a 3GS from an Apple store last year on PAYG in the UK. The guy in the shop asked me which network I'd like to use and he got me the SIM pack and set the phone up for me. I want to change carriers so will I have to get the phone unlocked first, or not?
    Thanks

    If you purchased it from the Apple store, it should have been unlocked. What happens when you put in the Australian SIM?

  • If I buy an iPhone 5 from an Apple Store in Dubai will I be able to use it in the UK with a Vodafone SIM?

    I am going to Dubai soon and I was wondering if I bought an iPhone out there from an Apple Store would I be able to use it back in the UK on a Vodafone SIM, also is the warranty international, ie would I be able to take my phone into a store in the UK if it needed to be fixed?

    JUST DON'T EVEN THINK ABOUT IT.
    Firstly the UAE iPhones have Facetime disabled
    UK Prices are among the best as are deals with the carriers
    AND the iPhone DOES NOT have international warranties

  • Iphone car charger once again not charging. Second one and they are not cheap from the apple store.Any else have these problems?

    My Iphone car charger is not charging again. This is the second one I have bought from the Apple store and they are not cheap anyone else have problems?

    I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

Maybe you are looking for