Where to find my question from 11-17-2014

This:
Premiere Elements 13, Organiser OK, Editor freeze from start.
Ver. 13 has been installed and uninstalled several times, all with the same result.
Install has been with and without the installed ver 11 (works).
OS win 7 64bit 6 gB RAM, QUAD CORE, plenty of space. Nvidia Geforce GT 220. DirextX 11.
Quicktime is updated too.
Problem:
Same problem for new and existing (updated) projects.
There is no reaction from anything at the workspace but the File, Edit Clip ... menu, but it is useless.
You can Add media from the File menu and it is visibly at the timeline.
Thats all, there is nothing You can do after that.
When I close the program (only way is via the File menu) it asks for Saving.
OK, I have ver 11 which works fine...but
Yours
Peter

Peter
Thanks for the update and following through on all the troubleshooting. Sorry that the core of the issue
has not surfaced yet.
That BadDrivers.txt file should have been there. Are your computer Folder Options set for Show Hidden Files, Folders, and Drivers. Because of the way you described your menu situation, I am curious about the video card/graphics card environment. Deletion of the BadDrivers.txt file might help to rule in or out such speculations.
Are you within 30 days of purchase of Premiere Elements 13 from Adobe direct? If so, please keep close watch on the timing as we
move through troubleshooting. If an answer cannot be found, you can request your money back from Adobe within that time frame only.
But, moving forward...have you considered trying to work with a different source of Premiere Elements 13 files? You can obtain tryout 13 files from the following web site and insert your purchased serial number into them at installation.
http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
With this route, you need to read and carry out carefully the web page's "Note: Very Important Instructions" in order to avoid an Access Denied message.
In your installs uninstalls, have you included the free ccleaner to get rid of leftovers from incomplete installs reinstalls?
CCleaner - PC Optimization and Cleaning - Free Download
Have you attempted to contact Adobe via its Adobe Chat about this issue? Adobe Chat can offer remote control of computer troubleshooting whereas we cannot. It may not do this for all cases, but it is a possibility. If we get to this, I will post the link to Chat Panel.
ATR

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