Where to find Premiere CS4 Crash log?

Question

Hi,
I've been running Premiere CS4 on Windows XP x64 for the past several months without any problems.  A couple of days ago, I suddenly started getting a crash window whenever I would start up Premiere (during the splash screen loading).  I accidentally clicked on the "do not display again" option in the window, so the window has since disappeared and no longer shows up.
I have tried uninstalling CS4 completely, and reinstalling the entire suite, but I still have the same problem.  Furthermore, the crash report screen still doesn't display anymore.
I am starting to get quite frustrated at this point.  I am not sure where to look for a crash log and/or how to figure out / pinpoint what might be causing the error.
I am running XP x64 SP2 with all the latest patches enabled.
Other CS4 apps (ie: photoshop, encore, etc), work fine.
Can anyone help point me in the right direction?  I've tried searching the web to see if there is a way to reenable this crash report window and/or to find any pertinent log files, but can't seem to find anything.
I've already read through http://kb2.adobe.com/cps/405/kb405950.html and tried out most of the suggestions to no avail.
Any help and/or suggestions would be greatly appreciated.  I have wasted hours trying to figure this out on my own but am just spinning my wheels at this point.
Thanks!
Eric

Answer 1

That is the reason we advise never installing codec packs, since it is often utter h*ll to get rid of them again, leaving the only option for the non-expert registry wizards to reinstall OS & programs. Usually a faster and better way to repair things. I don't think it is fair to blame that on Adobe, especially since you aggravated things by using an unsupported OS to start with.
Fair enough, however, everything I have read about XP64 and CS4 is that it isn't officially supported, however, should work fine.  And true to form, it does/did work fine.  Until I messed things up.
I guess it is the lack of debugging tools and the length of time that it takes to install/uninstall CS4 that is making this process so utterly painful.  If there would be better tools and/or documentation for fixing a hole that you have dug yourself into, it would make things so much better.
I love Adobe products, but they have a history of poking around in obscure places in the OS that is intentionally undocumented, for example activation information, serial information, etc.  They have only recently (in the last couple of years) started providing tools (ie: CS4clean script) to help clean up faulty/defective installs.  However, even those don't seem to work perfectly.  I already uninstalled CS4 and ran the clean script.  Yet after reinstalling, my crash window no longer gets displayed in my original profile.  Which indicates to me that there are still some setting lurking around somewhere in the system that Adobe hasn't documented.
Now I completely understand Adobe's need to do this in order to protect its IP and software and business model.  Where they fall short, however, is providing tools to help the user determine what is wrong, faulty, defective in their system in order to be able to successfully (re)install the application.
My case is a prime example.  If there was a way to enable a "safe mode" of sorts, or a logger that indicates exactly which files were being loaded/accessed, it would go a long way to help determine what gremlin is still lurking in the PC.  Without such tools, it becomes incredibly arduous guessing constantly.  Add to the fact that every "guess" that includes and installation takes 1-2 hours to complete, and the frustration levels start to increase.
That being said, I have yet-again just launched the uninstallation of CS4.  Will run the clean script again afterwards, reboot, and reinstall and keep my fingers crossed.
Thanks,
Eric