Where to Find the Firmware for Creative Zen

Hi I am having firmware problem in my Creative Zen 20g (The larger version of Zen Micro).
I tried resetting the player and the Firmware Problem always appear.
Can anyone send me the link where could i download this firmware?
I tried searching it on the web and found no luck.

If support have a firmware they might be able to send it to you. But often in these situations they want the player returned. It's a shame that the base firmware isn't available for download.

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