Where to get free OS 9 Installation CD & How to contact Apple without a pho

Hello...
I am new users...your patience and help is appreciated.
Two issues :
Issue 1)
Trying work with foreign languages (both view and enter). Actually, view seems to work fine...enter is the hard part. Having a little trouble setting it up on a Macbook with OS 10.5. I found two articles on the apple support site. One for 10.0 and one for 10.2. Nothing (help, support, tips, etc.) for 10.5.
The article for 10.0 (which I assume is not all that different, being unix based, than 10.5)....well, that article says that I need the OS 9 installation CD. It clearly says that OS 10 will not work without some components from that CD (see second to last sentence in Note 1).
Mac OS X 10.1: Viewing and Typing Text in Different Languages
Also, note that the article is titled for 10.1 but list products affected as 10.0.
Anyhow, where can I get the CD? Hope I do not have to buy it...
Issue 2)
Well, I decide to contact apple about this (looked at the support contact page).
I was suprised to learn they only accept emails if you have a problem with iTunes or Apple Photo ("Email support is available for *iTunes Store* and *Apple Photo Services* only.") (their bold fonts, not mine). Online support (request through a web form) is only available to request a repair or replacement part. They have live chat...but only for Mobile Me and iTunes.
Why do you think the refuse to let people who buy their computers contact them electronically?
Seems difficut to get in touch with them if you own a Macbook. Any suggestions? A phone call may work, but would like to document the issue for them and for my history. I guess they don't want a written record of people's issues? (sounds sarcastic...but really...no emails unless it is about music or pictures?)
Well, I hope the machine will be a good fit in the long run.
Any help with either of these is appreciated.
Thanks,
David

Thanks Tom. It was both Greek and Vietnamese that I was struggling with
Feel free to ask if you run into problems. Some more info:
http://homepage.mac.com/thgewecke/TypingGreek.html
http://m10lmac.blogspot.com/2008/03/os-x-105-leopard-fix-for-vietnamese.html
(not sure if the second problem is still present in recent updates).
Still unsure why apple doesn't provide such clear instructions for 10.5...only the out-dated ones with references to OS 9.
They do exist in the Help, but are very limited:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8533.html
That's why I put together the web site.
And the lack of email support is odd too.
That has never existed. You have to use the forums or the phone or an Apple Store.

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