Where to get HCP support?

I have a HANA instance running the the US1 data center. It's showing an error indication on the HANA instance dashboard.
Seems most of the support folks are in Bulgaria or Germany. Is there anyone in the US that can support a fellow SAPer?
404-943-6413 desk
404-416-5688 cell
Atlanta, GA (GMT -5)
-Andrew

Hi Andrew, just sent you an email with a few instructions.
LEt me know if that helped.
best,
Rui

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Hi ,
I want know where i get online support for my mobile N 73 music edition.

This is a support forum so you can get help here. Give a detailed description of your problem and if someone can help they will post you the answer.

Where do I get tech support for Micrologic AV?

My software is MicroLogic. Trying to install it on my iBook, OS 9.1. (Would have installed on my iBook G4 but MicroLogic doesn't run on OSX.) In attempting to launch MicroLogic, the program asks me to choose a Midi Connection by going to Option: Settings: MIDI Interface Communication. There, according to the manual (p. 49) a Global Preferences dialog box is to appear, with the setttings "off, USB, Modem, Printer". I am to select one. However, when I actually get to this menu of selections, the settings I am offered are "off, USB Unitor Family (not available), Modem, Printer". Why does the window not match what's in the manual? I am stuck right here at the beginning of the process because I can't select the USB port of my computer, which is the one that's connected to my keyboard. Please help me solve this problem or at least point me to where on the planet I can get tech support; since Emagic was absorbed by Apple there doesn't seem to be any such place. Many thanks.

OMS. If you can still find it. try searching for Opcode OMS (open music system) You need it to run usb midi interfaces in OS9. Good luck, I'd seriously consider getting Logic express.

Adobe Creative Cloud Desktop failed to install, where to get help?

Hi, I have contacted Adobe three times now to get my creative cloud app working again. Everything worked beautifully until last July while updating it crashed and I've never been able to successfully install the app again. The first call I had with tech support was a failure. After 1 hr on the phone and numerous different tries at correcting the problem, I was informed I'd probably have to do a complete uninstall of every Adobe product on the machine (at the time I was running IOS Mountain Lion, on a 2012 27" iMac 3.4 GHz Intel Core i7 w/16GB). I decided to wait to do the uninstall because this is my primary machine I was too busy to risk being down for any unknowns.
Now I have the time and ever since I installed Mavericks weird stuff is going on with PS and I was hoping there might be a fix in the updates. Called Tech support, made an appointment last week, scheduled a callback for 2hrs later, never got the call. Called again today, got my callback 1/12 hrs later. Support guy spent about 10 minutes with me doing everything I did through screen sharing, no luck. Tried uninstalling an Adobe program, no luck. Tried using the cleaner tool, no luck. The phone connection dropped and the cursor on my screen stopped moving. That was it?!?!? No call back, no attempt to continue, he had my number. Called back, would have to schedule another callback 2 hrs later.
Where is Adobe customer support (figuratively)?? - I have been a customer of Adobe products for 15 years. I pay them every month. This not only upsets me, it worries me because Adobe products are my primary tools and my confidence in them and the folks they have on the phone is dwindling.
Can anyone direct me to a forum that deals with this issue? Is there anyone accountable, with a good phone connection I can call that is not on the other side of the planet?
Your suggestions are greatly appreciated! Thx.

Hi, I have contacted Adobe three times now to get my creative cloud app working again. Everything worked beautifully until last July while updating it crashed and I've never been able to successfully install the app again. The first call I had with tech support was a failure. After 1 hr on the phone and numerous different tries at correcting the problem, I was informed I'd probably have to do a complete uninstall of every Adobe product on the machine (at the time I was running IOS Mountain Lion, on a 2012 27" iMac 3.4 GHz Intel Core i7 w/16GB). I decided to wait to do the uninstall because this is my primary machine I was too busy to risk being down for any unknowns.
Now I have the time and ever since I installed Mavericks weird stuff is going on with PS and I was hoping there might be a fix in the updates. Called Tech support, made an appointment last week, scheduled a callback for 2hrs later, never got the call. Called again today, got my callback 1/12 hrs later. Support guy spent about 10 minutes with me doing everything I did through screen sharing, no luck. Tried uninstalling an Adobe program, no luck. Tried using the cleaner tool, no luck. The phone connection dropped and the cursor on my screen stopped moving. That was it?!?!? No call back, no attempt to continue, he had my number. Called back, would have to schedule another callback 2 hrs later.
Where is Adobe customer support (figuratively)?? - I have been a customer of Adobe products for 15 years. I pay them every month. This not only upsets me, it worries me because Adobe products are my primary tools and my confidence in them and the folks they have on the phone is dwindling.
Can anyone direct me to a forum that deals with this issue? Is there anyone accountable, with a good phone connection I can call that is not on the other side of the planet?
Your suggestions are greatly appreciated! Thx.

Where to get the SSO ticket for a JCO-Connection from?

Hey All,
The szenario is, I've got a Java application and I want to connect to a SAP System. For this I want to use SSO. In the documentation of JCO I found this phrase:
For SSO specify the user to be $MYSAPSSO2$ and pass the base64 encoded ticket as as the passwd parameter.
Well... Now my question... Where to get this base64 ticket from? The problem is, I'm NOT using WebDynpro, it's a custom application running on client side. Now how to get the needed information? (PSE?)
It would be great when you could give me a clue.
Best regards,
Kristian

This linksactualy leads to the same place I mentioned where
it installs the
player over the Internet
Another thing is that these players are said to be different
for different
browsers which means they are working together with a
browser. I am looking
for a player which allows to play SWF file directly, without
a browser.
I have such a player installed together with FLASH-8 - I am
looking for
such a player
"DMennenoh" <[email protected]> wrote in
message
news:e2qgmu$t5r$[email protected]..
> Does this help:
>
http://www.macromedia.com/shockwave/download/alternates/
>
> --
> Dave -
> Adobe Community Expert
> www.blurredistinction.com
> www.macromedia.com/support/forums/team_macromedia/
>
>

IS it me or did I get poor support from Apple? Any advice on this long one?

OK, so I’m curious, am I a complete idiot or is something else going on here?
Please help…
Here is my story.
I contact Apple Support for my new Imac. Reason being, I am a PC guy who switched, and have had only one user on the machine the past 45 days. Now since I think I know what I’m doing, I want my wife to have a separate login, and be able to share the same Itunes/Iphoto/Imovie folders. I tried some Google/apple website ideas/book on Mac. But no success. So I call Apple support.(since I am covered for the first 90 days I think) And this is where it gets interesting.
First guy I talk to, I mention all the above, his first response. "Well, we don't support that kind of issue here, sorry,(after I state the typical, Huh? This doesn’t make sense.) He says, "ok ok, Lets see what we can do. But we are not supposed to be supporting this type of issue.”
I restate the issue, and he says "Well, I’ve never heard of someone wanting to share the same Itunes folder with another user on the same machine", I explain that there must be some misunderstanding, so I explain again that all I want is to have two different users, be able to share the same music files, and I say that I cant believe that he has never heard of this. The support guy then says," Well, I have handled over 10,000 calls, and I have NEVER had a call asking about this."
So I then ask for another tech support person, and after a 10 minute hold, I get someone else.
[First question for everyone, is this normal Apple Support behavior? I have the O'Reily book on switching to the Mac, and they have a couple of pages on the shared Itunes folder, which I explained to the tech and he said he never heard of it.]
The next guy was an annoying *** who was a know-it-all type. I’m fairly decent in the tech realm and with PC's, and I explained to the guy that I initially created other users, and was playing around with the folder permissions. And I thought that that might be where my problem is. He tells me that I need to follow his instructions, and we end up rebooting, and doing some fsk (or close to this) checks, and some disk repairs. They all come up ok. After finding out that I still cannot get access to my folders in my shared directory, he tells me that all my files are corrupt and that I probably lost them! (in my best Moe the bartender voice) WHAAAA ?!
I then proceed to my shared folder and do my own (apple I command) and tell the guy the permissions are for the other user. The tech then starts to lecture me that I never told him this and that we need to have a better open communication in a very condescending tone.
Now, this is the funny part, RIGHT after this lecture, he starts telling my to start putting some files into the public folder and telling me that anything in the public folder will be shared by all users. Public this, public that, blah blah public…I look around, and after a little while I say, there is no public folder here, just the shared folder. "Oh yeah, He says, that’s what I meant to say.." Open communication, Yeah Right!
We then get my files for Itunes in the shared folder, and finally are able to see the files from both users. But, when either user is in Itunes, we go into the general advanced prefs, and change the default folder to the new Itunes folder for the music, within the shared folder, and go back to Itunes, there is no music coming up. The guys has me restart Itunes, and nothing. We then do the same thing about 3-4 times, including rebooting, and no music comes up within Itunes.
At this point, my son was becoming a menace, as was my wife for we were supposed to be outside somewhere, and I was beyond frustration, so I just said, get me the case number and Ill call back some other time.
And get this, later that night, on a whim I open Itunes, see that there is still no music, click on Add to Library, point it to my folder that’s under the shared folder, and it now shows all my music. (whether or not this is correct, is another story, but It looks good to me)
So, can anyone out there offer any insight to this episode? Am I out of line? Am I missing something? I’m ticked off because I come from the PC realm, and it looks like I never made it t the glorious Mac land yet! Help!
Oh, as Steve Jobs would say, ONE MORE THING...During all this back and forth multiple user switching, I have the fast user switching on, and when you pick a new user, the really cool cube thing whips around, well, as of last night, it stopped doing it, and would just kind of refresh the monitor to switch users, and as of this morning, the cube thing is now back. I didn’t change anything with this, is this normal too?
Thanks in advance for any insight!
Art
Imac intel dua core Mac OS X (10.4.8) Itunes sharing and file permissions

Sorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
Quad 2.5 Mac OS X (10.4.6)

I have an iphone 2g unlocked for tmobile. For the past 2 years it has worked fine then out of no where I get this message "your selected cellular network is no longer available" and the service cuts in and out all day. It can't find tmobile on my phone?

I have an iphone 2g unlocked for tmobile. For the past 2 years it has worked fine then out of no where I get this message "your selected cellular network is no longer available" and the service cuts in and out all day. It can't find tmobile on my phone for some reason but for 2 years previous it could no problem? tmobile says it is a problem with my phone and not their service.
Any ideas what to do?

I would just explain that this just started happening, that nothing has changed on the phone, that it is an original iPhone and I wondered if they are implementing a change in coverage with their Edge network in my area.
If you restore your phone, you will be given an option to back up your phone at the beginning of the process (see step 6 here: http://support.apple.com/kb/HT1414). You will be given the option to restore to that backup at the end of the restore process. Your messages are stored in the backup so restoring to the backup will return the messages to your phone. Be sure to import your photos and videos to your computer (see http://support.apple.com/kb/HT4083) and back up your contacts somewhere before restoring your phone as these sometimesget lost in the restore process.

HT1338 why i'm not able to open pdf files? says i need adobe reader, but not sure where to get it.

why i'm not able to open pdf files? says i need adobe reader, but not sure where to get it.

Welcome to the Apple Support Communities
You can use Preview to open PDFs. Right-click a PDF file and go to Open with > Preview

Can I still get the support of the first gen iPhone if I buy Applecare?

Can I still get the support of the first generation iPhone if I buy Applecare? If I can't then can it be replaced by Apple?

Sorry, but you cannot buy AppleCare after the original one year warranty on your iPhone expired. If your phone is damaged you can purchase an exchange for a refurbished one.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
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iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
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2. Buy and replace screen yourself: iFixit

Who knows how to get ASN support case ?

Hi,
I contact ASN Premium memeship.
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Where can I get the help ?
Jung Byungwan.

You can ONLY buy from the itunes store of your country of residence ( proven by the valid billing address on your credit card) AND ONLY while inside the borders of that country.

Where to get latest EAXUnified Redist

Good Day,
Anybody knows where to get the latest version ? Why do we need them ? Tomb Raider EAX wont work if we don`t installed EAXunified.So i`ve installed them and got EAX.dll version 3.
I think the latest version is v4 for my Audigy2Zs (v5 is not supported with my Audigy2Zs ,i think) ?
Can somebody point me to a link ?
Thanks

The redistributable comes with the game itself. There are no EAX files installed with the drivers, like what happenned with A3d, if you perhaps remember.
There are EAX Unified libraries over?at Creative's developer website, but you need to be a registered developer to access them.
Bottom line is, if your game with version 3, it means it was designed for that version and doesn't support 4.0. And Tomb Raider only supports 3.0. You will see no benefit... Maybe it will even not work with a different version.

Where to get SP19....

Hi sap XI gurus.
Where to get SP19..for XI 2004...currently i am using SP9 with oracle database...Now
a) <b>I want to upgrade it to SP19 or SP 20..
</b>
b) Is it possible to directly deploy the SP19 or.. we need to download the SP10, SP11, SP12...SP17..SP19..
3) Where i can download this SP..I have Service marketplace access..
may i have the URL for that..
Advance Thanks and regards,
Kumar
PS: points will be given..if the valid URL i will get..

Log on Here:
https://websmp105.sap-ag.de/~sapdownload/011000358700001672772004E/NW_Start.htm
Select Source Stack. Select Target Stack.
Select Usage Selection and follow the instructions!
<b>Please read the Support Package Stack documentation specified for each Stack before you apply any Support Packages or Patches of the selected SP Stack.</b>
The corresponding documentation and further specific information about SAP NetWeaver '04 Support Package Stacks can be found by follow the link https://websmp203.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000650682&

Where to get key commands docs for a different language?

In the setup assistant there are only a few keyboard languages to choose between (US, French and German i think)
I would love to get one for Norwegian keyboards.
Does anyone have any ideas of where to get that?
Thanks

Good places to get started:
http://www.apple.com/ilife/garageband/
http://manuals.info.apple.com/en/GarageBand08_GettingStarted.pdf and http://www.apple.com/support/ilife/tutorials/garageband/
Wikipedia has an [Introduction to GarageBand|http://en.wikiversity.org/wiki/GarageBand] article you might find useful.
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HT204053 My apple id is different from my current email . I can't get icloud support

My apple id is different from my current email . I can't get icloud support

I don't have any suggestions that will help you resolve this issue other than to try posting here where there should be more iCloud experts.
https://discussions.apple.com/community/icloud/icloud_on_my_ios_device
Or contact Apple and ask for their help with this. Try here. I think Account and Setup would be the starting point.
https://getsupport.apple.com/Issues.action

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