Where to I obtain a key code?

We downloaded Crystal Reports but when I attempt to install it I get the error that "the key code is either not valid or has expired".  I do not remember receiving any key code with the software so I tried to use the key code that came with our Crystal Reports Server software.  I called support and they are saying I need some S-USER ID and password but won't give me one.  Does anyone know where I can obtain this information?  All I'm looking for is the key code to install this thing!!

OK, I went to that page but when I put the order number in I'm not sure what password it needs.  I used what I think is correct but it comes back and says "no orders were found". 
     Now, let me back up a little bit as well.  My manager said he downloaded what was required and put it on a server our team accesses.  I went there and found not just 1 but 2 files.  He still claims he only put one there so I have no idea why there are 2.  The first one was for Crystal Reports Server and I had the key code.  That one installed "almost" perfectly but had an issue with the AppMgrPlugin.dll file (it was saying that "administrator" did not have sufficient rights).  We skipped that file so we'll have to figure that out later (unless anyone knows why that happened and what to do about it). 
     Then we tried installing the second download my manager put there (I believe it's just Crystal Reports XI)and tried using the same key code as there were no others we know about.  It came back with the "key code is either no valid or has expired" message.  I have since looked through all of my old emails to no avail.  I have also logged on the Business Objects web site and browsed through all software purchases we have made trying every single key code I came across just in case.  No good so far.

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