Where to repair Zen Micro (I lost proof of purchase)

Hi
I have a problem .. Im from Slovakia and bought Zen Micro 4 months ago in Japan. Now Hard Dri've is Broken down but I havent got proof of purchase because I lost it. Where can I send my Zen to repair it ? Is there in Slovakia some Service Centre or ... the only way is to send it to Creative(Ireland)? Thanks

You can download the trial version of the software from the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Acrobat X Pro, Reader, and Suite:
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

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You can download the trial version of the software from the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
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http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

Have a Zen Micro (6GB) - Lost Software CD and Firmware update confuses me. Please he

I bought my Zen Micro about 7 months ago and have been using it fine until recently formatted my computer and realized I've lost my software cd (the one that comes with the player).
I tried downloading the Creative MediaSource Organizer/Player (version 3.30.2) and updating the firmware (thereby loosing all the songs I had saved in there. Ugh.) in my Zen Player and in the beginning MediaSource still wouldn't pick up my Creative Player. Then, I don't know why, it now works...but it works like a normal External HardDri've or a PenDi've would! It not longer has that menu thing (where there's a list of artist and albums) at the left side but simply folders under the Creative Player.
Does anyone know where I can get the old firmware and download the required software? I greatly prefer the way my player worked before I updated the firmware/software and I would like to just have that back even if it doesn't have as much features or whatever came with the upgrade. (iTunes or something. Has no idea what that is.)
Also, does Creative have a Service Center in Malaysia (specifically Kuala Lumpur) and can anyone tell me where it is or give me the phone number to call? I'm still under my warranty but this site doesn't list a number to call although they say they give Telephone Support until the warranty expires.
Thanks in advance for any help!
Cherish
Edit: BTW, I have tried emailing Customer Support but so far, no reply, and that was...2 weeks ago, I think? And, like I said, the Customer Support section in this site doesn't list any numbers/Service Centers which is why I'm asking...Message Edited by cherish90 on 02-06-200705:25 PM
Edit the second: Does anyone know if the confirmation email that Creative is supposed to send to your account after you send them an email isn't working? Because I just double checked my inbox and I realized I never got any confirmation letter. And I'm very sure I didn't accidentally delete it.Message Edited by cherish90 on 02-06-200707:38 PM

LOL. I've sent in my player. FINALLY found the Service Center (for those in KL who want to know, it's in Berjaya Amoda, behind Low Yat and opposite Times Square) after asking the shop I bought the player from.
And the guy who I talked to called their HQ or whatever and said that neither of the messages I sent (I sent 2; one shortly after I started this thread) were recorded/received on their end although I DID get the "Your message has been sent" page after clicking on the 'submit' button. And yeah, I used this email too. *confused* Maybe Creative doesn't work with Mozilla Firefox (the browser I'm using)? I think that's kind of lame, though, because FireFox is like practically as big as EI now and it's more user-friendly (the tabs are uber cool IMHO). Unless Creative has some sort of problem with Mozilla...
*cough*
ANYWAY...
Yeah, I did download the PlayForSure plugin (although I have no idea what it's for) and MediaSource STILL picked up my Micro as something like a pendri've.
Never mind, though. The guy I talked to - never got his name... - said that once you've upgraded the firmware to the latest (which is the one that needs all these weird plugins and makes the device an MTP [I THINK that's what it's called] device) you can't change the firmware back to the old one unless they send it in. So I'm sending it in. And I think they'll replace the software CD for me too, so that's all good.
Thanks anyway, Jason.
Cherish

Where to Buy Zen Micro and get all the goodi

Hi everyone. I have a MuVoN200 and I love it to death, but I am ready to move on to something bigger. I have had no problems with Creative and I would like to get a Zen Micro.
I've been reading on the internet how some people get different things in their box! Some have a belt clip/stand thing and some don't. I would, of course, like to get the most acessories for my money, so where should I buy mine to get all of the acessories?
I'm considering Target since I have a Target card . . . but Walmart is having a sale on them right now. I saw them in Best Buy, but the box was pretty small, not the tall one. Any input would be appreciated!!

I just received my Zen Micro from bhphotovideo.com for $70 with all the extras (charger, stand):
http://tinyurl.com/8qcro
However, it came in a box (rumored to be old, prone to headphone jack problem), not plastic packaging. And the firmware installed was only .0.03. This also makes me feel it might not be the newest model with the rumored fix for the headphone jack problem, even though it's from a high-volume reseller. For me, I'll just pay $40 for the extra warranty to balance my risk. Maybe ask Creative where you can buy a newer, headphone-jack-secure Micro with all the trimmings?

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Then, I went to my computer, plugged it in, and notice that it wasn't getting any charge neither, nor wasn't being recognized by Itunes nor the typical USB discovery. Then I went to my nearest Apple Store and the guy told me that he needed a proof-of-purchase receipt to validate the warranty and repair the Ipod, and that if I didn't have one, I'd have to pay for the repair, and that for what it looks, I'm better off buying a new Ipod.
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I did! And according to the link you gave, it says that my Ipod is Registered, Expired for Telephone Technical Support, and Active for Repairs and Service Coverage, with an estimated expiration date of November 26, 2010, which seems about right--that's the week my mom came back from her trip!
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I was recently able to get some good advice from the community about getting the serial number for my iPad that was stolen and I'm hoping you guys can help me again!
So I've managed to get the serial number and submit the claim to my insurers, however they now want me to submit Proof of Purchase.....surprise surprise - I can't find it!! No email copy or hard copy.
I've seen on a few of the discussions that you can contact the store you purchased it from and they can help retrieve this....is this actually true and would they reissue the proof of purchase??
Ideally I'd like to know for sure before I contact them as I live in the UK but purchased the device in Hawaii so it's going to be a **** of an expensive phonecall if there isn't anything they can do!!!
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Where to buy zen micro travel d

im from the philippines and it isnt sold here. Creative online store doesnt ship outside singapore.

miguel,
You probably need to speak to the dealers there and see if they are going to get these accessories. Here's one of the those authorized dealer.
http://asia.creative.com/support/war...st.asp?ctry=63
Axis Global Technologies, Inc
20 North Road corner 3rd Avenue
Cubao, Quezon City
Philippines
Contact : (632) 724-3340
JasonMessage Edited by Jason-CL on -6-2005 05:44 PM

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basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
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I have a Zen Micro. I want to purchase music online. It is a frikin' maze of problem solving. I download from iTunes, they have some sort of proprietary format that my Zen won't play. Okay - no problem. I go to Yahoo music. You have to pay to subscribe and then download. They are wma anyway. Napster is wma as well. Walmart music is wma too. I would try Rhapsody, but I think you have to pay to subscribe and download as well. It just occurred to me - Sony has a music download site as well? I will check them next. I tried converting the Napster wma into an MP3 but I got a message the Creative software cannot convert the file. Arghhhhh.
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I'm no expert, but I think Etomi would work for you. I've been downloading music from them for a while now, and while I haven't had an MP3 player to try and download the music to, I know that at the very least, music I got from Etomi is on my hard dri've, and I can burn CDs with those songs.
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just google "WMA to MP3" and you should find some sites...

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Hello,
I opened my Zen Micro yesterday to repair the famous headphone jack trouble with the link to the instructions I found on this board. BTW, I want to thank Mercx for this, everything went smootly and I was able to secure all solder points that needed to be. Now the unit is well and works as it was supposed to.
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ThanksMessage Edited by CanadaMusicFan on 08-04-2006 06:39 AM

Thanks catawompus for your reply. However, I can't seem to find either where they came from nor how to replace them. Are there any explanations or pics about this somwhere ?
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To be fair, I finally got a response that makes sense. probably not worth the $$ they would charge but at least it was clear and to the point.
"I understand that you are experiencing problems with the headphone jack of your MP3 player. Unfortunately we are unable to sell the board. In order to get the player repaired it would have to be sent in for an RMA (Return Merchandise Authorization).
Since you are beyond the time period for email support you would have tocontact us by phone at 405-742-6622. Also since your warranty has expired you will be prompted to pay for a Creative Tutor Session for $2.99. This fee is to speak with a phone representati've. The advisor will be able to set up the RMA so that your player can be sent in for repairs."
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Every time I start up, it gives me an "Overheating, Shutting Down" error. It's not overheating (I drenched the circuitry in circuit-freezer), and the one thermostat chip I could find is working normally. Any clue where others are? CPU, perhaps? (The problem does not occur when hooked up to the USB)
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MTP is microsoft's media transfer protocol. Essentially, your micro can now connect to WinXP SP2 computers with WMP0 without loading Creative drivers.
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Where to repair Zen Micro (I lost proof of purchase)

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