Which Recovery Disc Do I use?

My laptop came with a set of three recovery disc, each saying disc 1, 2, 3. But then it also came with a forth disc that says disc 1:1. The disc look exactly the same and have anything saying which is to be used first or whatnot, so I have no idea which one I need to do the recovery.
The three set of discs are:
HP Media 670066-B21
HP Media 670067-B21
HP Media 670068-B21
And the Disc 1:1 is:
HP Media 700639-B22
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Hi:
Most likely you need to start the recovery with disk 1 of 3 and the media disk is a supplemental disk.
If you are asked during the recovery process if you have a supplemental disk answer yes.

Similar Messages

How to use recovery discs with Satelite Pro 300?

Hello,
I have a Satelite Pro 300 with recovery disc, I would like to give this to my daughter I've copied all i need from it and would like to wipe it,
would be very greatful if you could give me step by step instuctions on how to use recovery disc.
Thanks

To use recovery disc is very simply.
Just do the follow:
- Start your notebook and press F12
- When the boot menu is shown put recovery media into optical disc drive
- Choose CD/DVD drive on the list and press ENTER
- Follow the menu on the screen
- There is nothing you can choose or set. Just follow menu steps and confirm with OK
After recovery image installation leave notebook to complete installation.
Please note: recovery procedure will erase whole HDD and all saved data will be deleted. So, before you start installation back up all your important data.
Thats all!

I need to order a windows 7 recovery disc? Please Help

I am using a HP Pavilion g6-1160se Notebook PC that was purchased from Doha (Qatar). The laptop is being used in India. There was some issue with the hard disk of the notebook, which has now been changed at a service centre and during the servicing, I was informed that the Hp India Customer care will provide me with the recovery disc. The drivers and all need to be installed for which recovery disc is required. Now the customer support in India is not providing the recovery disc and they say it needs to be ordered from the country of Laptop purchase. The laptop is in warranty. Please help.

Hi,
Please try this:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07143
or you may want to contact support from this list:as it's still under warranty.
http://welcome.hp.com/country/w1/en/support.html
Regards.
BH
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Can I save a Toshiba recovery after years of use?

I saved a recovery when the computer was new, but that saved copy is not available now. Can I save a recovery again, even after years of use? I am having computer problems, so i plan to do a system restore and hope that all returns OK to an earlier good version. Before I start that system restore, however, I would like to have a recovery point saved as a backup in case the system restore does not work properly. I will start that system restore in a few hours, so any quick replies will be much appreciated. Thanks!

Satellite L855-S5240
Can I save a Toshiba recovery after years of use?. ... I did a system restore and it worked great, so no need for a Toshiba recovery.
That's fine, but you still need the recovery discs for possible use when, for instance, you need to restore to a new hard disk.
The answer is Yes you can. For instructions, see the section Creating recovery media, which begins on p. 65 of the User's Guide.
Satellite/Satellite Pro L800/S800 Series User’s Guide

Can't create recovery disc set

1. Product Name and Number : Hp pavilion g6 ( A8W91EA )
2. Operating System installed (if applicable) : Win7 Home Basic 64bit
3. Error message (if any) : we are experiencing errors in recovery media creation
4. Any changes made to your system before the issue occurred : No
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.) : No
>>
i can't create recovery disc set by use this pc for this error ... as far i know hp provide free recovery disc to their customers if they are not able to create it for any types of error

probirroy2004 wrote:
1. Product Name and Number : Hp pavilion g6 ( A8W91EA )
2. Operating System installed (if applicable) : Win7 Home Basic 64bit
3. Error message (if any) : we are experiencing errors in recovery media creation
4. Any changes made to your system before the issue occurred : No
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.) : No
>>
i can't create recovery disc set by use this pc for this error ... as far i know hp provide free recovery disc to their customers if they are not able to create it for any types of error
You'll need to call HP @ 1-800-474-6836 (US) to get a set of HP Recovery Media. You can only receive a free set or troubleshooting so long as you're still within the warranty period.

Questions RE: Using System Recovery Discs on HP G71-358NR (Options?)

I bought my HP G71-358NR Notebook in Dec 2009. It has Windows 7 Home Premium x32/x64 ). I am on my second hard drive (had to replace in Feb 2012), and I do have the HP System Recovery DVDs (there are 2 of them), and the HP Driver Recovery CD (1 disc).
Short version (my actual question) - obviously I did a "clean re-install" the first time, since it was a brand-new hard disk, so everything on the Recovery Discs was used, and I don't remember exactly what happened during the install. But is there a way to do a "short version" - re-installing JUST the Windows OS (or "repairing" just that) - so that I don't have to also re-install everything already on my laptop (which all seems to be working fine - the only thing is I can't do the Windows/MS security updates, or any of their updates at all - but everything else seems to be working as normal - I did get my HP Support Assistant back, which runs and always tells me there are no problems to report). I don't remember if the Recovery discs ask you if you want to "ire-nstall or repair only the OS" or "do an entire, clean re-install" or not.
Here's the long version - as to what happened - in case anyone cares to read it - because it may give some insight, and since it involves 3 original HP software programs being "Uninstalled" - even though the HP Support Asst. is now back and seemingly running, maybe my problem stems from one of the other 2, and there IS something simpler I can do to fix this - I will tell you what I found that is "now wrong" in my laptop, how it got that way, and what I've already tried, obviously to no avail):
About 2 months ago my niece's boyfriend decided to "help me out" and make my computer faster, by looking at things - he looked at my programs, and for some of them he would ask me what it was and/or if I used them at all. He did not bother to ask me about the HP ones (which, up to this point, I had not removed because I did actually like them and find them useful - I had no idea he wouldn't ask me about them first, before arbitrarily uninstalling them). I wasn't exactly sure what he deleted at first (as I was busy chatting with my niece and sister). Right before he "cleaned things up," he also installed a new keyboard and screen. I dropped my laptop on cement a few weeks prior, and the screen broke (it was "blank" when I turned the laptop on, and completely unuseable). Also, I had gotten water in a few of the keys approx. 1-1/2 yrs ago, so a few keys didn't work right, so for any "major" writing, I used a wireless keyboard - so I figured that since I had to replace the screen I may as well also buy the keyboard to replace at the same time.
Everything worked fine after he replaced the screen and keyboard - I used my laptop for a few hours afterword, then turned it off. Before it turned off, it installed 28 updates (there were so many because I had not used my laptop for about 2-3 weeks, from the time my screen broke until I got it replaced). The next day it was working fine, but suddenly I was getting the message that I needed to Activate my Windows 7 Home Premium (that I may be using a "pirated" version, etc.). In trying to figure out what happened, I noticed that he "Uninstalled" 3 HP programs/software. The reason I know exactly which ones is because I decided to just do a "System Restore" to the time right before he messed around with things. At some point in my "looking around" in my laptop, I noticed that the BIOS wasn't right - I don't know a whole lot about it, so I rarely go in there, but I did notice one thing - that a lot of information was "missing" - info I KNOW should have SOMETHING there. When I ran the restore from the function key (F10?) I think it worked the first time - I believe that may be how I got my HP Support Assistant back - but when I tried it again a week or two later, it kept running the same 2 things (the "hard disk scan" and something else, I can't remember off-hand) over and over and over - each time saying that there were no problems.
The 3 he "Uninstalled" each had a "Restore Point" (I'm not sure if he put them there, of if HP automatically does it, as a "precaution"). The 3 are: 1) HP Setup, 2) HP Update and 3) HP Quick Launch Buttons. I tried using the System Restore several times - each time, it went through all the motions, but at the last step, when it "restarts" the laptop, it restarts and I get the message that "the System Restore was NOT successful," etc. And it tells you to try turning off your antivirus, etc. I did whatever it says to do, and it kept being "unsuccessful." I tried (again, several times) putting in my Product Key - which I KNOW for a fact is correct - but MS won't accept it. I cannot make out about 3-4 digits/characters of the COA - it's on the bottom of my laptop and they are "worn" to the point that I'm not sure exactly what they are (just those 3-4 ones, the rest I can read). I now know that there is a difference between the OEM-SLP and the COA-SLP keys (which I DO have a copy of the OEM-SLP key, from running a Belarc Advisor shortly after receiving my new laptop - mistakenly thinking that that was the only "Product Key" I ever needed - I was not aware of the COA-SLP, or the importance of saving it somewhere, until just recently, after all this happened). I don't really want to "change the Product Key" to the COA-SLP one, anyway, because during my research, I found one website that said:
“COA SLP: This is the Product key that you see on the sticker on the side or bottom of your computer. It is a valid product key, BUT SHOULD ONLY BE USED IN LIMITED SITUATIONS (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.”
(Note, other than those 3-4 digits/characters of the COA-SLP key, I can read everything else - Model #, Serial #, etc. - nothing else seems to have rubbed-off)I have been troubleshooting (researching and), ever since this happened approx 2 months ago. I have run the MS Genuine Advantage Tool (have the printout), ran the "scannow" (whose results said, “Windows Resource Protection did not find any integrity violations.” - ? Go figure), and even one solution that said to "Rebuild the license store" - which again did absolutely nothing. I have tried every "fix" except reinstalling via my Recovery Discs. At some point I became suspicious that my problem, was, in fact, due to him uninstalling any or all of those 3 HP programs. Then I found an answer to just about my same exact problem on an MS Windows troubleshooting page - they said:
“the HP OEM OS requires information in the HP motherboard to cause the OS to activate”
then it also listed WHY - it gave a couple examples from what the person's "Microsoft Genuine Advantage Diagnostic Tool" printout says - and those examples/results are EXACTLY what my printout says.
So I'm concerned that one of those HP programs contained information crucial - that communicates with BIOS/Motherboard, and tells them that my Windows 7 Home Premium x64 not only exists on this laptop, but is also LEGAL. If that's correct, is there a way to remedy it (and putting back those programs/software) via the HP website, without having to do a clean re-install and lose everything? Again - don't forget, the System Restore won't work, either (which I assume has something to do with the BIOS info being gone?)

If your BIOS is missing critical info which id's it as an HP machine, such as model,serial,etc it usually requires service from HP to correct it. I will try a contact I have to see if he can help. He stays quite busy so it may take a few days before I know anything.
The fact that your Windows is requiring activation would cause the failure of Windows updates, etc since MS thinks you re running pirated software. The info in BIOS is what defines whether or not you are legally running OEM Windows. This is when the COA license would help, since it would replace the OEM key used to install at the factory -which "appears" to be running illegally now if pertinent info is missing in BIOS.
I have seen it suggested that sometimes you can make out all of the numbers by focusing a bright flashlight on the COA label
Removing the HP software you mentioned should not have any affect on BIOS info. However you can install/reinstall most software/drivers from your Support page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4080...
OR-by using Recovery Manager-Reinstalling Drivers/Software>> Windows 7
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Windows 8.1 notebook , recovery using recovery disc

my spouse after spending less than 10 hours in 20 years of having computers in our home thought he had made recovery discs after I purchased his notebook for him.
It turned out he did not follow the instructions correctly and made only 1 recovery disc.
Now I have the recovery discs set but some say to press the F10 key and others say the F9 key, which is the correct way to do a recovery, no speakers are attached right now and it is plugged directly into the wall outlet, not even connected to the Internet.
I purchased it for him with windows 8 pre installed and 8.1 downloaded with the updates, he did a restore but is no longer working correctly, no apps or email,( windows live mail). When he turns it on updates download and then uninstall and then his notebook freezes up, it seems he cannot do a recovery from the partition on his system.
Would someone please tell me the correct way to do a recovery for my spouse so that I can fix his notebook .As I said he rarely uses any computer not even to check his email, he leaves that for me to do.
As for me I am more familiar with windows 7 and hate windows 8.

it is F9 key. The HP instructions here should be helpful:
http://support.hp.com/us-en/document/c03489643#N144
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Can I use a recovery disc of a differnt serial number in my laptop?

I had a issue with the recovery disc which I got from HP, the first disc stops at 24% and further it does nothing. So I have ordered another recovery disc, when I ordered by mistake I have entered my product number correctly but entered serial number (wrong#) 2CXXXXXXRE instead of (correct #) 2CXXXXXXRF and booked the recovery disc. I dont have an option to cancel the order in the site. So can I use this recovery DVD to recover my laptop?
Laptop Model: HP Pavilion dv6
Current OS: Windows 7 Home Premium 64bit + SP1
Recovery OS: Windows 7 Home Premium 64bit + SP1

You will have to contact HP to get an answer on that question.
We are owners of HP printers, PCs and notebooks just like yourself.
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

Can I use the same recovery discs to restore Windows on multiple same model laptops?

Sir me & my brother have HP dv6 pavilion 3210us same model with preinstalled win7 Home Premium unfortunately my brothers laptop HDD change in to dynamic we can't boot to original system restore.But i have recovery media dvd seperate for my laptop can i use it for my brothers laptop to recover please help me to find out the solution

Since the laptops are the same model-yes, you can use your Recovery Discs on both.
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Can I replace internal hard drive using only my system recovery disc?

Hello Everyone and thank you so much for your help!
I have a Vista Desktop and have determined that I need to replace the hard drive.
I am hoping that I can set the jumper pin on the new hard drive to primary, remove the old drive, install the new drive and turn on the computer with the System Recovery (SR) Disc in my DVD drive, boot off of the SR Disc, and run the SR. Will this work or am I just dreaming?
On thing that might cause issues is that the original hard drive is 640GB, and it is no longer available, so the new one I have is 500GB..Everything else about the 2 drives is the same. Old drive: WD6400AAKS, New Drive: WD5000AAKS.
Thank you extra much for any advise you can provide!
Cindy
P.S.. In case it would be helpful to know why I think I need to replace the hard drive...in the mornings when I go to turn the computer on, the hard drive activity light never flashes even a single time and the computer doesn't boot. Through trial and error I have figured out that by doing this:
1) removing power from the computer
2) disconnect then reconnect both connectors to the hard drive
3) reconnect power to the computer
4) depress the computer On button
that the computer will boot and all is good for the day. However, I turn off the computer at night and the next morning have to follow the above procedure. Only removing power from the computer for 30+ minutes does not work, it seems to be necessary to disconnect the hard drive connectors.
This all started at the same time I got a virus on the computer that I was supposedly able to remove.
I have done the following to try to resolve the problem with no success:
1) Ran the diagnostics and passed all Tests, tests say hard drive is okay. (day 1)
3) Cleared the CMOS by removing the battery on mother board (day 1)
2) Did a System Recovery (day 2)
3) Ran Boot.exe /FixMbr (day 3)
4) Ran Boot.exe /FixBoot (day 4)
5) Ran Boot.exe/rebuild bcd (day 5)
I am thinking I must also have a virus on the boot sector that did not get written over when I did the System Recover...but I am a novice computer geek, so I know I could have missed something. :-)

Its easy Pal! You check your HDD first but not in the way you did. Just follow the steps with your old HDD.
1. Try a clean install(delete the partitions while installing OS) of other OS like linux or XP or Windows 7.
2. If it works properly the your HDD is OK.
3. Then work for some days with the OS installed to check the condition of HDD.
4. If any problem happens then you need to buy a new one or if its recently bought, go for RMA.
5. If there is no problem, then do a clean install(delete the partitions while installing OS) with your Vista Recovery.
6. Use a Better Security with MSE/Avira/Trand Micro
For Replacing with a different HDD, you must consult nearest HP Service Point for the change in your hardware configuration, so that they will register with Microsoft with the new HDD.
Note: Give the old and new HDD to HP Service Point employee.
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Since I have the newest version of itunes, I can't back up like normally. The only way is to considilate files and then put them on an external drive which I don't have. Are there any other options? If I can't back up to a disc like I used to, can I inste

Since I have the newest version of itunes, I can't back up like normally. The only way is to considilate files and then put them on an external drive which I don't have. Are there any other options? If I can't back up to a disc like I used to, can I instead just keep everything on my ipod and then if I have to get a new computer or something just download all my songs from the ipod to my new computer's itunes? Will that work? Will I still be able to keep all my songs that way?

I'm going to assume the consolidating files does not work due to hard drive space limitations.
Since you're moving to Windows 7, have you tried using the Windows files and settings transfer utility? That will move everything for you to the same location on the new computer, it also allows some control over what actually gets moved.
Alternatively, if you know the location of all of the media, it can be manually moved by copying it from the old computer to the new computer in the same location.
Also, using the Apple article on moving the library, take a slight twist on what it says. Move the iTunes library to the external drive, update the settings in iTunes to reflect the library being on the external drive, then consolodate it.
The options are endless for moving the library... it simply takes a little effort to make it happen and possibly a twist on existing "standard" methods depending on your unique situation.

Can I use a recovery disc on a new 120 GB SSD for HP Envy 17 that previously had 2 500GB RAID 0?

I currently have a HP Envy 17-2070NR. I would like to install a new SSD (120 GB) to replace one of the 500 GB HD that are currently in the laptop (the 2 drives are set up RAID 0).
If I install the new drive and remove the two old ones can I use the recovery discs to reinstall windows/drivers/default programs?

The 500GB MyBook Pro should work fine. Just be sure to use a Firewire connection (not USB) to your Mac and format the drive as Mac OS Extended - Journaled. It will come from the factory as FAT32, so you'll need to reformat it. But wait - don't reformat it until you offload the ButtonManager, FW Driver and Retrospect software. You will need the first two to install your drive.
And that's one of the reasons I stay away from the MyBook drives - they were really designed for Windows systems, not Macs. For one, they have their own FireWire drivers and I see no reason to be required to install device-specific drivers on my Mac in order to use a consumer-grade hard drive. As far as I'm concerned, that's just bad design (or, perhaps design for systems other than Macs ...).
The 500GB Lacie Big Disk did get a bunch of bad reviews. However, the 500GB Lacie d2 Extreme is the same price and has much better reviews. The Lacie d2 Extreme drives are quite reliable; I have many and not one of them has failed me over the years. The 320GB d2 Extreme is currently $140 at newegg.com. See how that compares to the price of the MyBook.

Cannot use the recovery disc with my Satellite A100

I have Satellite Pro A100 Series, when I boot it up it tells me "Windows could not starte because the following file is missing or corrupt" \WINDOWS\SYSTEM32\CONFIG\SYSTEM
I have tried to reboot with the recovery disc in and pressed F12 for the boot menu, selected CD/DVD and nothing happens.
Any help or ideas would be great,.

Hi!
This is strange but if you have tested different disks on your notebook it seems that your CD/DVD drive is faulty and must be replaced.
How do you think about this?
If you have Windows Vista on your notebook you can use the HDD recovery function. Go in the advanced boot menu, select repair my computer and follow the screen instructions.
Anyway, I think you must replace the CD/DVD drive to solve the issue.
Bye

How to use the rescue and recovery, and the product recovery discs ?

Hi everyone,
I've just recently became a new owner of a T61, and really enjoying it. I haven't had a chance yet to test-drive the lenovo phone support, as I have not yet screwed anything up that bad that required their help. I did try a clean factory reinstall from the service partition and it worked great. I would like to find out, how does one use the rescue and recovery startup disc, and the product recovery discs that I created myself? From my previous experience with Dell and HP, I only had to insert the first one and restart the computer, and the rest followed. But with ThinkPads, if I ever wanted to bring it to a clean factory state using those discs, do I use rescue and recovery first, followed by the product recovery? I'm curious, what is the difference between the two?
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro
Solved!
Go to Solution.

blake_ibm wrote:
Hi! I'm blake
There is no diff between the two... One is on the Hard Drive and the other on CD/DVD.
Having the HDD version (pre-installed) is a good for trouble shooting. It uses a whole diff O/S on a whole diff partition (not C.
So if you are having problems and boot to RnR (via F11), and those problems go away. you know your issue is software related. If you still have the same problems probly Hardware related... IT IS AN EFFECTIVE WAY TO TAKE WINDOWS OUT OF THE PROBLEM.
Other then that. You can re-image another HDD from disks, you can't do that with the F11 version.
dose all that make sense?
Hi blake_ibm,
Thanks. All this makes perfect sense to me, but that's not what I'm asking for. My question is this: if I wanted to bring my notebook to its factory shipped condition using my recovery cd's, how do I do that? Do I insert cd1 first and then restart the notebook, or do I just insert it without restarting it, or perhaps I should use first the rescue and recovery?
You said that there is no difference between the two, but what two are you talking about man? I am not comparing cd recovery to partition recovery. I am talking about rescue and recovery cd, with system recovery cd's. These are the two things that I'm talking about.
I'm really grateful for all replies, but please people, read the question first !!!
I would really appreciate if someone could explain the steps involved in performing a clean factory recovery, using the cd's, and not the recovery partition. I just want to know for the future, in case one day I have to do it. That is all I'm asking.
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro

Repair using Recovery Disc for Satellite A100

Is it possible to do a *Repair* on my Toshiba Satellite A100-049 using the Recovery Disc that came with the laptop
Regards

Hi Dr Lamp,
It started about a week ago,when I think I had problems with the Malware /Virus "Fake Alert" where a meesage kept coming up saying I needed to repair or words to the effect. I then lost my desktop and my folders were empty in the start menu, and the screen was black.
I ran McaFee antivirus, Malwarebytes and Super AntiSpyware. I then ran Unhide and rKill. I got the desktop back with a couple of Word documents that would not open but the folders in the start menu where either ok files missing or empty.
I now keep getting redirected when searching but not always, also when I switch the laptop on Photshop opens up as though it is trying to open a file up,there is a message appears Photshop cannot open this kind of document.
The only program I have set to open on start up is McAfee.
I have tried a few system restores with the same result.
After system restore the laptop seems to start up ok, but the next time it is started Photoshop opens again.
I seem to be going round in circles, I really don't want to use the Restore option if at al possible.

Which Recovery Disc Do I use?

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