While creating message in Satellite system we would like to get popup scren

Hi Gurus,
While creating message in Satellite system we would like to get a popup screen that should populate/show list of persons responsible/Business partners to whom the mail should go directly to their mail box. Do we have to develop a report for it or can use an already existing job?
Thanks in advance,
Vinod Palli

Hi you can create messages from two places either from the standard help menu.
help->create support message
or
test workbench status message->click messages tab and then click create button.
Now go to tcode Solution_manager
select your landscape and then press execute button you will get the list of all messages with status ,person create d and person responsible.
if you click any one you can go into the details of the same.
PLEASE :reward point for the same.
Regards
Prakhar

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Hi Guru,
I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?
Appreciate for your input.
Thanks and Regards,
Yan

Yes. It is very much possible.
Use transaction - SPPFCADM
select the row - DNO_NOTIF
click on - Define action profile and action
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I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
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If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
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Hi,
What are the pre-requisites to configure creating support message in satellite system.
Thanks
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Hi,
Follow this blog u can set up ur service desk
mainly it comprises of roles table entry and rfc destination in satellite systems
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
hope it solves ur problem
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Hello Everyone.
We have been working on Solution Manager .We have managed with successfull installation,Uploaded required support packages,configured the system according to SAP Solution Manager Guide.
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Hi Team,
I am trying to create support message from satellite system. i have assigned S_RFC and S_RFCACL to the Zrole. Apart from that, is there any other roles to be assined in satelite system to create support message?
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I think that's it.
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Hi,
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While creating message in Satellite system we would like to get popup scren

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