While doing a non-iTunes upgrade to 8.02 my iPad froze on the apple screen. After hours of waiting I forced a power off. Froze in same place. Tried attaching to iTunes on PC from power off. Freezing in same place. Any ideas?

While doing a non-iTunes upgrade to 8.02 my iPad froze on the apple screen. After hours of waiting I forced a power off. Froze in same place. Tried attaching to iTunes on PC from power off. Freezing in same place. Any ideas on how to get past this so that I can at least run a restore?

I Don't know that recovery mode would work, but did you try it?
If you can't update or restore your iPhone, iPad, or iPod touch
IF that fails, have you considered erasing the device using Find my iPhone in iCloud.com? I'm not sure what good that would do either of the iPad continues to freeze, but if nothing else is working .....

Similar Messages

  • Won't load past the apple screen after a while it says "restart computer"

    It doesn't have a battery or a airport card would that be the issue

    More than likely the logic board is toast. In that case it would be cheaper to buy a pre-owned MacBook. If you kept the disks that were included when the computer was bought new, one of them includes the Apple Hardware Test. Use that to tell you what's wrong with the computer....
    Good luck!

  • Ipod touch wont load past apple screen. I have tried resetting by holding home button and on/off but after it resets it still only loads to the apple screen. When I plug the device in It stays on the apple screen and itunes does not recognize it?

    Ipod touch wont load past apple screen. I have tried resetting by holding home button and on/off but after it resets it still only loads to the apple screen. When I plug the device in It stays on the apple screen and itunes does not recognize it? I fear it may be stuck in some sort of reset loop which is stopping itunes from recognizing it. How do I go about the process of sending it in to apple if I cannot find a fix? Thank you in advance, it is greatly appreciated!!

    - See if placing the iPod in Recovery mode will allow a restore.
    - If not successful and you can't turn the iPod fully off (that is required to place in recovery mode), then let the battery fully drain. After charging for at least an hour try the reset, restore again
    - Then time for an appointment at the Genius Bar of an Apples store.

  • My itunes program died during ipad upgrade. Ipad now locked at apple screen. Cannot turn off or connect to pc

    I attempted to upgrade my Ipad 2 from ios 7.2 to 7.4.
    During the upgrade, the Itunes on my PC was prematurely terminated by a failed IE application.
    the end result is that my Ipad is now stuck at the Apple screen, cannot be switched off, will not be recognised by the Itunes application running on the PC and is generally a brick.
    Any suggestions? Please.

    FORCE IPAD INTO RECOVERY MODE
    1. Hold Sleep/Wake button down and slide to turn off iPad
    2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
    5. Release Home button.
    ON COMPUTER
    6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
    7. Select "Restore iPad"...

  • My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.

    My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.

    User troubleshooting is restart, reset, restore from backup, restore as new. If you perform these steps and it still doesn't work, then make an appointment at the Apple Genius bar and have the hardware checked.

  • My ipod is stuck on the apple screen and itunes doesnt recongnize the ipod ive help both buttons and it wont even turn off please help

    Please help I just bought this Ipod used and didnt know it was stuck on this screen. It is stuck with the apple screen and wont turn off even after holding bothe the on/off button and home button at the same time, itunes does not even recongnize the device i need to find a way to do a complete restore as if it were just purchased please help

    Have you tried connecting it to your iTunes library in recovery mode using the instructions in this Apple support document?
    http://support.apple.com/kb/ht1808
    B-rock

  • My iPhone 5s won't turn off or on it keeps flashing the apple screen on off.  When I tried to connect to iTunes on windows 8 computer, it comes up with an error message: iTunes could not connect to this phone.  An unknown error occurred OxE8000084

    Can anyone help me?  My iPhone 5s is flashing the apple screen on and off and I can turn the phone on properly or off.  When I connected it to iTunes on my windows 8 computer I got the following message: iTunes could not connect to this phone.  An unknown error occurred OxE8000084.  Can anyone help me correct this so I can start using my phone again.
    Thank you

    http://support.apple.com/kb/TS3221

  • I have recently moved all of my files to a larger external hard drive, but when I am reminder of an itunes upgrade it's still attempting to go to the old drive.  How can I change the settings so it automatically goes to my new hard drive?

    I have recently moved all of my files to a larger external hard drive, but when I am reminder of an itunes upgrade it's still attempting to go to the old drive.  How can I change the settings so it automatically goes to my new hard drive?

    lisacooney wrote:
    I have recently moved all of my files to a larger external hard drive
    How did you move these files?

  • Why does my itouch,after i restored it with itunes, it turned of and kept turning on to the apple and it still doing that?

    why does my itouch,after i restored it with itunes, it turned of and kept turning on to the apple and it still doing that?

    Sounds like a hardware issue. Have it serviced if it's in warranty.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • Iphone wont leave the settings app. cant turn off or return to home. tried connecting to itunes and no change

    tried upgrading to ios7 then said i didnt have enough storage so attempted to delete apps in usage and turned my icloud on, now iphone wont leave the settings app. cant turn off or return to home. tried connecting to itunes and no change. help!

    You need to reset the phone, but that requires a functioning on/off (lock) button.  Time to visit Apple.

  • My ipod Classic hangs and freezes on the apple screen.  It will not do anything.  I tried to restore using iTunes, but came out 1415 error code, and cannot do anything about it.

    My iPod Classic which I rarely uses.  I try to refresh it and put new song into it.
    As I try with iTunes, it runs very slow and show that it had problem, need to restore it.
    When I tried, it will not and hangs, also slows my HP Win 7 system immensly.
    I tried to reset, pressing the middle and menu botton, now it hangs on the apple screen and remains there forever.
    What is the problem and how can I solve it?

    The screen is telling you to connect the iPod to your computer and restore via iTunes.
    iTunes: Backing up, updating, and restoring iOS software

  • My phone froze so i switched it off using the power button and home. now everytime it switches on, it wont go past the apple screen??

    my phone froze so i switched it off using the power button and home. now everytime it switches on, it wont go past the apple screen??

    Hello 3m4nz4,
    After reviewing your post, I have located an article that can help with your device. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    iOS: Not responding or does not turn on - Apple Support
    Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:
    Does not return to the Home screen after you press the Home button
    Does not wake from sleep after you press the Sleep/Wake button
    Does not turn on (or power on) when you press any button
    Does not start up past Apple logo
    Appears frozen or unresponsive
    Is unable to "Slide to Unlock" or "Slide to Power Off"
    To troubleshoot these symptoms:
    If a single application is not responding or stops responding when it opens, you can force it to close.
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    Let it charge for at least twenty minutes, then see if it starts normally.
    If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    If the above steps do not resolve the issue, contact Apple.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • My iPhone is stuck on the apple screen. How can I power it off?

    How can I power off my phone,it is stuck on the apple screen?

    Hello GrayLady6,
    Thank you for your question. It sounds like your phone is not responding and is stuck at the Apple logo. I would next reset the device with this process:
    Reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    From: Turn your iOS device off and on (restart) and reset
              http://support.apple.com/kb/ht1430
    If this does not resolve your issue, I would next attenot putting the device into recovery mode and then restoring it with iTunes:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • HT1925 When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant fi

    When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant find it. Its preventing me from re installing the new itunes.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?

    I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?

    Hi Cjroyle,
    Thank you for using Apple Support Communities.
    From your post I understand that your iPhone will not boot past the Apple logo on the screen.  To troubleshoot this issue I'd like you to please follow the steps in the article below.
    iOS: Not responding or does not turn on
    Take care,
    Alex H.

Maybe you are looking for