While doing the most recent firmware upgrade, my iMac hung on the spinning ball. The instructions said "not" to turn off power during the process, so I don't know what to do. The ball is still spinning.

While doing the most recent firmware upgrade, my new iMac hung on the spinning ball. The instructions said "not" to turn off power during the process, so I don't know what to do. The ball is still spinning.

If you tried resetting the ipod and it still keeps having the same issue you described, try setting the ipod to disk mode.
Here is an article from the apple support website on setting the ipod to disk mode.
http://docs.info.apple.com/article.html?artnum=93651
If you can get the ipod into disk mode, connect it to the computer and rrestore the ipod using itunes.
if the ipod will not go into disk mode, you can return the ipod or set the ipod up for service via the apple ipod service depot.
http://depot.info.apple.com/ipod

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