While downloading the latest IOS update to my iPhone 4, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?
While downloading the latest IOS update to my iPhone 4S, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?
If the place of purchase does not have a 'Lemon' policy (three replacements = refund or complete exchange), sadly you are out of luck.
And Apple themselves do not have any power over what policy a reseller uses. You can call Apple Care and have them replace it, but the odds are you would probably get a standard replacement again like has previously happened. I'm pretty sure Apple holds their own sort of 'Lemon' polocy where if it's been replaced three times through them they'll swap it out for a brand new phone. Not 100% sure though, best bet is too call them again.
And it ***** getting a response like that from their support personel, but hey, they can't all be that bad can they? I'm sure if you plead your case they'll try and help out. I've dealt with them in the past and had one or two people that rubbed me the wrong way, but most of them have been a great help and kept me a happy customer, haha.
Regards,
ThatGuy
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DionM_VZW
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Update your iphone to ios 7.
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My screen is black on my iPhone with the little circle in the middle like it is powering down. It's been like this for over an hour! Help
Hold the HOME and SLEEP buttons at the same time until an Apple logo appears. If it hasn't appeared after 30 seconds your phone is probably broken. If something other than an Apple logo appears see: http://support.apple.com/kb/HT1808.
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Although having it loading 5 at a time is not ideal, the iPad is more than capable of doing it, it merely pauses those after the first requested. It will install one at a time then go to the next, installing one at a time rather than trying to do a group like this shouldn't yield any great benefit.
Also don't forget that some apps are hundreds of MB in size so depending on your internet connection will just take a lot longer to download than those which are only 1 or 2 MB in size.
I only have a 0.8MB broadband connection when it's at it's fastest so am used to checking the sizes of apps before downloading, it's very frustrating when you forget and hit download only to spend the next 30 mins or so watching a blue progress bar creep across te 10 mm of icon space!!
@shannon207 Seeing as you are no longer posting I can only assume you have sorted the issue.
If you are still having issues please post again and we can try and help further. -
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Try:
iOS: Not responding or does not turn on
If not successful and you can't turn the iPod fully off, let the battery fully drain. After charging for at least an hour, try the above again.
- If still not successfully that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
I purchased and Iphone 5 directly from apple, sim free over 12 months ago now. I have been using the phone on Vodafone with no issues. I have now upgraded to the Iphone 6 and therefore sold on the Iphone to a friend of mine. He lives in Ireland and therefore has a Vodafone Ireland simcard. Given that the phone was brought sim free from Apple directly, we didn't foresee that this would be an issue. However, when he goes to activate the phone, this message appears;
The SIM card inserted in the iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Does anyone know what I need to do? I have got onto Vodafone, and they have been useless!! Apple say the phone is out of the 12 month warranty and therefore want to charge £25 before they will even speak to me about it. I requested an NUC from Vodafone, however, they are saying they need a proof of purchase from Apple as I did not buy the phone from them. I do not have my receipt anymore as the purchase was over 12 months ago now.
Any advice much appreciated.
Thanks,
PhillNow you have discovered that a sim free phone and an unlocked phone are NOT the same thing. Had you purchased an unlocked phone from Apple, then you would not have had problems and as it is, a sim free phone is not the same and sim free will lock to the first sim card that you insert into the phone, so effectively, you phone has been locked to Vodafone and this is why you now have problems.
If your phone is locked to Vodafone, then they are the only ones who can unlock the phone for you - Apple does not and cannot unlock phone - this is the province of the carriers only.
You had the contract with Vodafone when you used the phone and so you need to keep on at them to unlock the phone for you. If they still require proof of purchase and you cannot give them this and they will not unlock the phone for you, then this phone is useless to the friend that you sold it to - he will never be able to use it and basically, you are looking at giving him a refund for the phone for the amount that he paid you for it.
You need to keep on at Vodafone to unlock the phone for you or give your friend a refund for the phone as it will be useless to him and he will never be able to use the phone.
Hope that you now understand that a SIM Free phone and an Unlocked phone are NOT the same and I hope that when you purchased your iPhone 6, that you bought an unlocked phone? -
I tried to reset my iphone 5 from the phone and not a computer. I have had a blank screen with the apple logo and a full progress bar. I can not get my phone to restart. What can I do?
Sorry i meant iOs5 to ios 5.0.1
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I have a few thousand songs to share and I'm not share if I can turn my computer off before all of my songs are shared.
Yes you can.
When displaying the library you're transferring music from, for your later transfers go down to the bottom of the screen and in "Show:" select "Items not in my library":
That way, it won't show you the songs/content that you already tranferred in earlier attempts, which should stop you ending up with duplicates. -
II'm locked out my MacBook and its only typing symbols and now I can't re install Mavericks becwise I'm locked out and the numbers won't work to connect to my work when I type nothing ail pop up but symbols instead of letters
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Try changing the security on the router. Start with no securty as a test.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
So I added about 200 songs to my iTocuh yesterday, and it has been stuck on the "updating library" screen under Music ever since then. I did add the music in stages - as in, I added some songs, then got some more and plugged the iPod in again (maybe this has something to do with it). I would restore the iPod, but I have music on it that is not on my Macbook and I don't want to lose that music. Help please!
Correction: I plugged my iPod back into my mac, it backed up/updated etc. and now when I go to my music, it returns me to the home screen. What is going on!?
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I can not turn on my ipad and therefore cannot backup or reset from itunes what should i do
My ipad is not turning on correctly and just freezes or keeps turning off and on. I have tried reset using home and power button but it does not help. dur to it not turnin on I can not backup or reset it via itunes. What should I do ? also if it does come on I slide the lock bar and it freezes, eventually turning off.
Did you read this part at the very end of the article about restoring the iPad?
Additional Information
If your device is continually restarting, not responding, or showing the Apple logo with no progress bar or a stopped progress bar, place the device into recovery mode and try restoring again.
Click on the link, read that article and see if that will work for you.
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