While in Hotmail, Firefox crashed & now I can't open or delete messages, however, on the same computer-different account- my Hotmail works fine.

While a request to print a sent email was being executed (successfully), my attention was diverted away from the computer screen. When I returned, the Firefox "crash" notice was on the screen, but everything appeared fine so I didn't file a report. I exited Hotmail and later signed in and found out I can not open or delete any messages. I exited Hotmail, switched computer user accounts and opened my Hotmail under the computer's administrative account. Under the adm. account my Hotmail works without a problem. Switched back to my computer user account, signed in to Hotmail and the original problem still exists. What can I do to get Hotmail to work in my computer user account?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Thunderbird

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