While in Spain no service provider for calls, registered in UK before leaving,

Hi, just arrived back from mainland Spain and I was disappointed that I could not get a service provider on my Lumia 735 phone, prior to leaving I registered for making calls abroad and received confirmation from EE that this was setup and I would be charged £2 per day when I make a call, also was told I could purchase a data add on when I was abroad. My wife has the same phone on the O2 network and was connected to Movistar upon arrival and able to receive and make calls, what did I do wrong? Is it because I'm new to EE and need to be a customer for a period before I can make calls abroad?

Hi 
Welcome to the EE Community!
Sorry to hear you didn't have use of your device abroad.
Adding the EU Daily bundles doesn't activate Roaming. Did you speak to someone to activate Roaming?
Roaming is subject to an additional check and my require a deposit.
If you call 150 choose options 1, 2, 4 & 2 this will get you through to the right department.
Hope this helps!
Thanks. 
 

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