While loging in my Facebook account apple logo shwed up then blue screen then black screen and my phone didnt work ever since . what is that
I searching my Facebook account when apple logo showed up then blue death scree then black screen after all white and black stripped screen . It happened for a few times the the phone went off and didn't work ever since . What was that ?
And how can it be solved ?
Back up and restore your software via iTunes. If the problem continues, restore as a NEW device. If this solves it, that means there is some corruption in your backup file, or maybe it's one of your apps causing the trouble. If the problem is still there, you should take it to the Genius Bar at an Apple Store for evaluation.
For the charging problem:
Inspect the charging port area for dirt/debris/fluff build-up that may be preventing a good connection and use a wooden toothpick, soft clean toothbrush, or a can of compressed air to clean it. Also look for bent or broken pins. Try another cable and/or charger block (be sure to always use a genuine Apple certified brand) in a known good outlet. If you're using a USB port, try another port. If you're using a hub, try a direct connection. If you're using a USB port in the front of a desktop computer, try one in the back. If all these fail, make an appointment at your nearest Genius Bar to have the device evaluated.
Similar Messages
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My itunes account was broken into in april 2012 and my apple ID is still disabled and I can not get into my account. What do I do to get it enabled?
There is no phone support for itunes.
Click Support at the top of this page, then click Contact Apple Support -
Cannot get iPad 2 charged beyond 1%. All charging ports tried: AC adapter(s), USB 2 port on MacBook Pro. ITunes shows iPad only for a few seconds. iPad displays alternately: Apple logo, battery w/slim red band, then battery w/1% charged information. How can I get it to charge beyond 1% so I can proceed to troubleshoot?
I have had your exact problem with my old 3GS, now I cannot even get it to turn on, I still see that it is supposed to be charging though, but it never charges any so it seems.
I replaced the Lower Dock Connector Assembly back when it still charged while hooked to my PC, and it found it made no real difference.
http://www.amazon.com/gp/product/B003Y5YXLK/ref=oh_details_o05_s00_i00?ie=UTF8&p sc=1
At this point I am not sure if I should replace the battery and hope for the best, or just junk the phone, I cannot really sell it if I cannot reset it... -
When I power up my iPad Air the Apple Logo comes up like it should then the lock screen only comes up for a second or less so I can't swipe it fast enough to get to the home page. The lock screen just disappears. I have to hit the sleep/wake or home button to bring the lock screen back up so I can swipe it. Have others found this situation with the iPad Air. I have an iPad 2 and it does not happen at all. The Apple store checked it out. One rep said to me this is unusual and had a tech check it out and they said this is normal. If the iPad is suppose to be user friendly, why this extra step to get to the lock screen? Are other owners of the iPad Air having the same problem? If so, what have you done to correct it?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
Cheers, Tom -
My ipod 5th gen ios 7.0.6 crashed and keeps going from the apple logo, going to a black screen, back to the apple logo, then back to the black screen and so on. Furthermore, my laptop doesn't recognise that the iPod is connected. What do I do?
Please help me out as this is very irritating. This has been happening for the last 20-30 minutes. It had roughly half battery left.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I want to photo stream pix from my iMac to apple tv. When I try to enter the iCloud account name and password, the systems tells me that terms of service have changed and won't let me proceed. What's that about?
You need to reset the password for the "old" account, and then use that to turn off iCloud. Then you will be able to sign in with your new ID.
You can reset your password at iForgot.apple.com.
If you don't know the answers to the security questions, you will need to start there.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
On starting up my new iPhone 4s, it freezes on the apple logo. I have tried the reset buttons trick and have tried restoring again too but neither works. Any other ideas? Or is the phone simply corrupt in some way?
Did you try to connect in recovery mode and restore without using the latest backup?
Recovery mode and How to back up your data and set up as a new device
If setting up as new device does not work, you'll have to get it serviced or looked at by visiting an Apple Store.
Did you try to remove the ipsw firmware file and restore, to make iTunes download a new copy from Apple?
Those files are located here:
Rename, move, or delete the iOS software file (.ipsw)
iTunes uses "ipsw" files to restore your iPod or iPhone. If those files are unusable, then try deleting them, renaming them, or moving the file to a different directory. This will cause iTunes to download a new copy of the IPSW. When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Mac OS X
iPhone
~/Library/iTunes/iPhone Software Updates
iPad
~/Library/iTunes/iPad Software Updates
iPod touch
~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.
Windows 7 and Vista
iPhone
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: If you don't see the AppData folder, you may need to show hidden files.
Message was edited by: Ingo2711 -
My iPad mini keeps turning itself off and then the apple logo keeps flashing constantly, i have charged it fully and restored it many times. what can i do?
If you have restored to factory settings and started as new, there is nothing more that you can do on your own. Make an appointment at an Apple Store and ask them for help. You might have a hardware problem and the Apple Store techs will be able to determine that.
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My ippd touch isnt working i tried to reset it and the apple logo comes up then goes to a black screen. What else can I do?
Try connecting to your PC in Recovery Mode ane restore it. See this article for help on getting your iPod into Recovery Mode.
iPhone and iPod touch: Unable to update or restore
B-rock -
my computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. sometimes it refuses to shut down . this issues started after installing OS lion. what do i do?
I don't think it's exactly an incomplete installation brody, but most likely in-correct permissions somewhere along the line that either happened, or became magnified during the upgrade. Also, it could be corruption as well.
First thing to do, is boot up holding down Shift key to do a safe-boot so we an clean up any corrupted OS caches, after that do another reboot, but go to the Lion recovery, and scan the HD for errors, repair any if you find them, and then try to do a Repair Permissions job.
That should fix the issue, if not, we can start doing a PRAM reset and SMC for good measure. -
my ipod touch 4g 8 gigs is not turning on it wont get past the apple logo its not frozen because it turns the screen black and the apple logo please help me
- Try a reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your computer and try to restore.
- See if placing the iPod in recovery mode will allow a restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- If the logo still show all the time, let the battery fully drain. After charging for an hour try the above again. -
iPad stops responding, showing the Apple logo only,i tried to place into recovery mode and attempted to restore again but after downloading the software, it brings error in downloading s/w message.can anyone help please.Thanks
http://support.apple.com/kb/TS3694#error14
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
how to resolve error 21? my iphone 4 just showing apple logo... when i'm trying to restore it... it is showing error 21 n that's not letting me restore it pls help
From the article that the question was posted from:
Error 1611
This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Try reading the solutions you find in the future and follow them. -
My early Intel iMac running Snow Leopard will not boot past the apple logo. I have tried holding the c key and inserting the install disk, but nothing. What do I try next?
I have tried resetting PRAM and all other items listed in the Apple support site. This happened after an update to iTunes was added. Also this is happening to other people. Please help.
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I had my iphone 3GS and then upgraded to 6.1.3. Now the phone is in a loop and reboots everytime the Apple logo comes up. I held teh home power and connected to itunes to retore, but it won't restore. any ideas?
Hey harikrishnandhk,
Thanks for the question. I understand you are having issue with your iPhone 3GS. You are definitely taking the correct steps, as you'll want to restore the iPhone in recovery mode. For information on doing so, see this article:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Thanks,
Matt M.
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