While on your site the other day i got a virus called XP Pc Cleaner
This thing has taken over my system and I can not do anything at all with it I even tried to put a CD in the drive but it will not allow me to fun it any way I try it. I am running win xp 2000 I believe. Is there anybody there that can help me get back up and running?
Win XP or 2000, not both. So an old machine, look at this: http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5165373
If the PC has 2000 on it some of that may not run but if it is XP then it should be OK. Just follow directions, exactly.
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Similar Messages
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The other day i got a bug on my computer
I am on internet banking i am unable to sign in since friday i got hep getting back on line as my computer was down . but now i have prolem getting on the banking inter it will not let me on not sure if you can help
More information is needed to be able to offer any help.
1. What version of Mac OS X are you running? Click the black Apple icon on the top left and select About This Mac.
2. What browser are you running? -
The other day I got a update for ios7. Tried to download and it said I didn't have enough GB. So I saw I could purchase memory for $40. After purchase I noticed that it only pertain to the iCloud . Didn't do me any good. So I would like to cancel my recent purchase for memory ($40). I was not smart enough to know that the iCloud memory upgrade didn't help for my recent update to ios7
Jim Shiplett
<Personal Information Edited by Host>You aren't addressing Apple here. This is a user to user support forum. You can get a refund for the storag upgrade within 15 days by calling the Apple online store. In the U.S. call 1-800-MY-APPLE.
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The other day I was writing an essay while listening to my iTunes. Then all of a sudden, the power of my house went out. When we finally got power back, and I was able to open up itunes, over 700 songs of mine were deleted. When I looked in the trash, I saw two things labled "iTunes library extras", and "iTunes library genius". When I tried opening them, it said that I needed to open them with an application, and that I needed to chose one. I chose iTunes. When I tried double clicking on "iTunes library extras" after this, all it did was open up iTunes. Nothing else. Someone please help me because I had a lot of songs that I liked, and recently downloaded. And it will be a pain to get them all back if no one can help me.
Are the files still physically on your HD?
[User]/Music/iTunes/Media/Music is the default location. Unless you suddenly have a bunch of new "free space" on your hard drive, they're still where they were, you just need to create a new library file. -
I had spilled soda on Mac keyboard the other day. Dried it as best I could , took battery out Nd hard drive. I let it sit for a little bit and turned it back on and I get a beeping sound. What do I need to do?
That isn't good. The RAM is probably damaged, hopefully not the RAM slots. This article explains why.
Never leave food nor drink near your computer again. -
I purchased hipstamatic app the other day. When I tried to use it, it didn't meet the expected features it advertised. How can I ask for a refund?
If it's not workins as described in the store then you can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Hello,
Can someone please help me!? I am trying to put music on my IPod and it was working the other day. I can not get itunes to recognize my Ipod. I have tried to unistall and reinstall Itunes. I have tried all the steps on the site and can't get it to come up. I tried my IPhone which was also showing up just the other day and it also is not showing in Itunes! Please help me. I need to be able to put music on my IPod for my work.I have sorted it myself!!
Ipod is now in the top right corner, last time I clicked on it, it ejected it but by clicking on the actual ipod icon then it brings up your ipod. I restored it to factory settings and synced all my music and it now works again. Hope this can help anyone who ends up with the same problem. -
Updated CC2014 the other day, will not open, crashes everytime. I have OS X 10.9.4 - 3.4 ghz intel cor i7, 16 GB 1333 HHz DDR3, in vain talked on to adobe tech, with no help from Adobe.
This morning, I made a new "customer" and downloaded the "trial version" of CC2014 photoshop. This resulted a working CC2014. I hope Adobe can fix my "real" account which does not work at this time.
Anyone else tried this?
KenI don't think everyone with a Mac is having basic problems with Photoshop 2014.1.
What exact versions do you have in each case? Is your updated version 2014.1, while the "new customer" version is 2014.0? Choose Help - System Info to see.
Sounds like, given your specific system, you may want to try a full clean and reinstall, or maybe a downgrade to 2014.0 until 2014.1.1 or 2014.2 comes out. I think the older versions are available through the Creative Cloud application.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel -
So my phone got wet the other day. I dried it out completely, but the touch screen still isn't working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan and I am trying not to need to get a new phone before our contract expires next month.
Hello wetphone!
We're sorry to hear that your phone isn't working. It's very important to have a functioning touchscreen! Let's explore your options OK? If the phone is taken to a store, troubleshooting can indeed be done. The store representative can even contact us while you're there. Do you have insurance on the device? Or, do you maybe have a prior vzw device that can be activated until the upgrade is available? You can also check your My Verizon account to see if your line( or another line on the account) is eligible for an upgrade. VZW always has options for you.
Thank You,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport -
I downloaded the new upgrade for Premier Elements 13 the other day, and every since then my program will hardly operate and cannot do most functions. What can I do?
Bill
I went to the Premiere Elements 13 tryout page at the Adobe web site and downloaded the tryout. I used the Firefox browser (latest version).
These are the details according to what was presented to me today
1. In choice of download, I selected Multiple LanguagesIWindows 64 bitI 1.67 GB. I do not have a Windows 7 or 8 32 bit computer.
In your case, you would expect that you used used Multiple LanguagesIWindows 1.50 GB (which would have been the 32 bit version
in agreement with your Windows 7 or 8 32 bit computer.
2. When I pressed the Download button, there appeared
Akamai Download Manager
Browse For Folder dialog - (where I designated Desktop as my save location for the saved file/folders from the download)
3. The first file to download was the .7z which is named Premiereelements 13_LS26_win64.7z (in my case, in yours it should be ...._win32.7x)
File 1 of 2.
The second file to download was the .exe which is named PremiereElements 13_LS26_win64.exe (in my case, in yours it should be..._win32.exe)
4. When "3" is finished, automatically the Install Now comes up with a dialog regarding the .exe with an Open button. Click on the Open button.
5. Next there is a Folder Location dialog which I had set
C:\Uses\Owner\Desktop\Adobe Premiere Elements 13
I clicked next in this Folder Location dialog.
6. Next there was an Adobe Premiee Elements 13 dialog "Preparing Files" with mention of "Extracting Files".
When the extraction process was complete, there was the automatic appearance of the Files Are Ready with a check mark next to
"Launch Adobe Premiere Elements 13. There I clicked the Finished button.
7. Next up was the Adobe Installer dialog and the "Initializing Installer" message.
8. Next came the Welcome dialog with choices of Install or Try. I selected Try.
If you have a purchased serial number already, I assume that you can click install and use your purchased serial number.
9. Next came the sign In Required dialog where I click the Sign In button.
10. Next the Adobe Software License Agreement to which I clicked Accept.
11. Next the Options dialog -
Adobe Premiere Elements 13 4.1 GB
Language English (North America)
Location C:\Program Files\Adobe
to all of 11 I clicked Install.
and said Yes to User Account Control pop up.
12. Automatic Install from there on.
When I looked at my desktop I found saved there
a. the .exe file
b. the .7x file
c. an Adobe Premiere Elements 13 Folder
any of which I believe I could have installed from as I have described to you previously.
If you cannot get the above to work, then you can try going through the process of getting the Adobe Premiere Elements 13 tryout
from
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
There you will end up with the .exe and .7z downloads. After you download and save these two to your desktop, then you begin the
process by double clicking the exe and following the on screen instructions.
Please review the above and determine how much of it you have been through before and the choices that you have made along the way.
ATR -
While viewing web sites the screen suddenly jumps like it is resizing itself. Doesn't matter what site I'm on. Also I have to click links/back button at least 2 times to get it to respond. This has been happening ever since the last update.
Try the Firefox SafeMode. <br />
''A troubleshooting mode, which disables most Add-ons.'' <br />
''(If you're not using it, switch to the Default Theme.)''
# You can open the Firefox 4.0 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
# Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one. <br />
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes -
I am having problems with video and high content webpages freezing. I am also getting pixel lines across my webpages. Maybe two or three lines. I was running os 10.4 but I just up graded to 10.6 the other day. I have 2GB of RAM.
Exactlly which model iMac do you have?
see > How to identify iMac models
Unfortunately that is not all that uncommon for the Early Intel iMac's given there age and the fact that the air intakes are probably choked with dust. Then add the extra heat caused by running a more intense OS X which is causing it to run a little warmer than normal and putting extra stress on the graphic and display components.
My 6½ year old 17" Early 2006 Core Duo w/2GB of RAM is also running 10.6.8 and is also starting to get a single line that (knock on wood) goes away after a few minutes, while many others started getting permanent ones after 2 or 3 years. One thing that I think has helped, is that about every 3 or 4 months I shutdown and vigorously vacuum out the bottom grill work and small vent under the stand to keep it running cool.
On that note: unfortunately I can only suggest that you clean your intake vents and hope that no permanent or irreversible damage has been done. -
I've had an Iphone 4 and I have been listening to hundreds of songs no problem for the past year and a half I've owned it. The other day I decided to sync my Iphone to my laptop to get two songs from a CD. After doing this process and approaching it like I usually would (without causing any problems) I checked my Iphone to see if the two songs had downloaded after the sync. I discovered that my Iphone had lost every audio file that was not bought from the Itunes store leaving me with a sliver of songs to listen to. I immediatly checked my laptop (a Windows device) to see if my music was still there, thankfully it's all on my laptop and the songs play without a problem. So I attempted to sync the songs to my iphone several times, but the CD songs would simply not sync (When syncing your Iphone it consists of 5 steps, the progress bar skips steps 3-4, those are the steps when your music syncs). I'm not an idiot, I checked the small details (checking all albums and songs I wanted and checking the 'entire music library' option) as well I checked the big details (making sure my phone and Itunes were up to date, changing the USB to Iphone wire with another just like it). After a couple of hours of tinkering with different ways to sync I was stumped so I decided to restore my Iphone to factory settings. After doing that and setting up my Iphone newly I still could not download those CD files from Itunes to my Iphone. I called apple support and they recommended that I uninstall Itunes and re-install it. Again no success, all my music is still on my laptop working fine, but I can't seem to sync my CD songs from itunes to my Iphone. If anybody has any info please help. -A college student who needs something to listen to everyday on the hour long bus
Amazing steps you've done so far! The great news is this is very unlikely an issue with your iPhone.
I've run into a similar issue lately as well. I narrowed it down to one song that was causing 30 songs not to sync. I removed the song from the sync list (unchecked it) and all 29 songs were able to sync.
You may be running into a similar issue. This may be a problem with this version of iTunes, an issue with one song or a group of songs; hard to know for sure. It's important to narrow down and isolate the cause. Most imporantly get that music back on there!
The way to narrow down the casue add just a few songs at a time (even 1, just to get that first sync finished). Manually syncing is what you'll need here.
Plug in your iPhone, on the Summary screen (shows a picture of your iPhone, the iOS version, Restore iPhone....; etc). Under the Options area at the bottom choose to Manually Manage Videos and Music then choose Apply in the lower right. The music that's on your iPhone now should be removed from your iPhone now. You're now able to sync music manually.
The link below explains how to drag the songs from the iTunes library on the computer on to your iPhone which will start the sync. Add just one song just to see if you can get 1 of those hundreds of songs on there. If you can, awesome! Keep adding until you find the song or group of songs that are causing this issue.
http://support.apple.com/kb/HT1535
Please let me know how things are going.
Cheers! -
As I said, the other day I had downloaded the latest version of Firefox and after doing so none of the icons for the different websites that normally go to are no longer there. Websites such as MSNBC, MSN, Most visited, that entire strip is no longer visible. I tired resetting Firefox and still nothing. Can anyone tell me how to get them to appear again? It's a hassle every time that I want to go to one of those sites I have to type it in the search bar, instead of just clicking on it as I did before. Please keep in mind if you answer, that I'm still learning about these things called computers and not very well versed in some of the things that you experts know:) Thanks
On Windows XP Firefox shows the menu bar by default and not the orange Firefox menu button that is shown when the menu bar is hidden.<br />
The menu bar is the toolbar at the top that shows menu items like File, Edit, View, History, Bookmarks, Tools, Help.<br />
You can press the F10 key or tap the Alt key to bring up the "Menu Bar" temporarily in case this bar is hidden (View > Toolbars or Firefox > Options).
The Navigation Toolbar shows the Back and forward button and the input field where you type the address of a site that you want to visit (aka location bar) and also has a search bar where you can type items that you want to look up with a search engine (Google).
See also:
*https://support.mozilla.org/kb/how-do-i-get-firefox-button
*https://support.mozilla.org/kb/Menu+bar+is+missing
*https://support.mozilla.org/kb/Browsing+basics
*https://support.mozilla.org/kb/Tabbed+browsing
You can attach a screenshot in case you still have problems with the toolbars to show what you want to change.
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot. -
I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. There's only a few things that could be my passcode, but because it disables for an hour, it is time consuming trying to figure it out. What do I do? I do not care about having to erase everything since it's new and there's nothing on it, but it was never synced with iTunes.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
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