While updating Firefox it somehow went to "work offline." I cannot get Firefox as my browser unless I go through Explorer first. How do I correct this? Also I lost my "favorites" when I tried to update.

When I try to get online clicking my icon, I get a box that states "Firefox is currently in offline mode and cannot browse the web. Uncheck the 'work offline' menu item, and then try again."
Also I lost my favorites list and cannot retrieve it.

Did you try to toggle File > Work Offline to see if that helps.
Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
This can be caused by a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

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While updating Firefox it somehow went to "work offline." I cannot get Firefox as my browser unless I go through Explorer first. How do I corrent this? Also I lost my "favorites" when I tried to update.

Now I received the letter that asks me to verify my registration and when I click on the link I get the window stating Firefox is offline, so I can't verify my registration.

Did you try to toggle File > Work Offline to see if that helps.
Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
This can be caused by a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

When I view email on my iPad, I get an error message saying "unable to process your request" . How do I correct this?

When I access my iPad email, I get an error message saying "unable to process your request" How do I correct this?

Start with the basics. Force close mail and reset your iPad.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that doesn't help, you might want to consider resetting your router by unplugging it from power for about 30 seconds. That can help at times even if all of your other devices are connecting to the Internet. I suggest this, because the message that you are getting may be due to a bad connection to the Internet.

TS1702 When I try to update an App I am getting my old email address (which no longer works) and when I put in its password it says password or username is wrong. but it does not give me an option to put in my new user name. How can I correct this.

When I try to update an App I am getting my old email address (which no longer works) and when I put in its password it says password or username is wrong. but it does not give me an option to put in my new user name. How can I correct this.

What you are getting is the AppleID (AppleID can be an email adress) used at the time of the purchase of this app. It is an identifiant allowing Apple to link your purchase to your account.
If you want to manage associated email, you can go at https://appleid.apple.com but the AppleID could never be modified.
I do not know if in your case, it is just that you no longer use your old email address or that you actually a 2 AppleID. In any case, you will have to remember the password related to the account used for your purchase. If you don't, just use the link above to try to retreive your password.

I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I have updated to 12.1. Still no sound.

I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I updated to 12.1, but still no sound in any clips. Even not on old files which used to work.

bfun
What computer operating system is your Premiere Elements 12/12.1 running on? Can we assume that this audio plays back OK
on the same computer when you are using a computer player independent of Premiere Elements?
What are the properties of these clips that worked before but do not know with regard to sound
For now, I will assume that you are working on Windows 7, 8, or 8.1 64 bit.
Have you checked the Edit Menu/Preferences/Audio Hardware ASIO settings? Do you have any 3rd party audio devices incorporated in your computer environment?
Please delete the Adobe Premiere Elements Prefs file and, if that does not work, then the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. The Windows 7, 8, or 8.1 64 bit path is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Option "Show Hidden Files, Folders, and Drives" active so that you can see the complete path cited.
Do you have installation files or installation disc with the purchased serial number in case we need to resort to uninstall/reinstall?
We will be watching for your follow up.
ATR

HT4623 I updated my iPhone 4s and cannot access Passbook. When I click on App Store, I get the following message "cannot connect to iTunes Store." How do I correct this?

I updated my iPhone 4s and cannot access Passbook. When I click on App Store, I get the following message: "cannot connect to iTunes Store." How do I correct this problem?

That's because there are not enough apps that use Passbook yet. Wait.

In my wife's window, the sound works, when I switch over to my window the sound doesn't work. I noticed the problem when I went to a YouTube video. How do I correct this?

In my wife's window, the sound works, when I switch over to my window the sound doesn't work. I noticed the problem when I went to a YouTube video. How do I correct this?

Hello Kiira Doon,
The troubleshooting steps detailed below may help get your iPhone's display to function.
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
My issue is still not resolved. What do I do next?Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen

When I try to open a new tab using the "+" on the toolbar, nothing happens. Even trying to use the cntl t to open a new tab does not work. To open a new tab, I must right click on a hyperlink. how can I correct this? Using Firefox 3.6.18

When I try to open a new tab using the "+" on the toolbar, nothing happens. Even trying to use the cntl t to open a new tab does not work. To open a new tab, I must right click on a hyperlink. how can I correct this? Using Firefox 3.6.18

The Ask Toolbar is causing that in the Firefox 3.6.13+ versions. Uninstall that extension.
There are a couple of places to check for the Ask toolbar:
* Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4
* Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

When I update itunes it deletes the library file, and when I restore that file from the previous libraries or my backup, itunes will run but tell me "the iTunes library file cannot be saved. A folder was specified instead of a file" How do I fix this?

When I update itunes it deletes the library file, and when I restore that file from the previous libraries or my backup, itunes will run but tell me "the iTunes library file cannot be saved. A folder was specified instead of a file" How do I fix this?

Hi there Br0x,
You may want to try rebuilding the iTunes library as an initial troubleshooting step. Take a look at the article below for more information.
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/ht1451
-Griff W.

Trying to download iphone update and my network connection timed out. how can i correct this

trying to download iphone update and my network connection timed out. how can i correct this?

Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

ITunes shows 46 app updates. When I try to update it says all apps are up to date. How can I correct this?

iTunes shows 46 app updates. When I try to update it says all apps are up to date. How can I correct this?

Any chance the apps were purchased through another iTunes Store account? That's usually the cause of the symptoms you describe. Get Info on your apps and see if perhaps some were indeed purchased using a different account. If so, just sign into the iTunes Store using that account and you should then be able to update.
Regards.

I am trying to update itunes and keep getting error code 2324 how can i correct this

I am trying to update itunes on my laptop and keep getting error message 2324. How can I correct this.
I have tried to reinstall but with no luck

Let's try the fixit from the following Microsoft document with that one:
Fix problems with programs that can't be installed or uninstalled

When I send e-mails from my iPad the wrong last name appears, even though I have updated my Apple details. How can I correct this ?

When I send e mails from my iPad my previous last name still appears, even though I have changed it on my Apple a/c.
How can I correct this, please ?

Try this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
The iPad's Mail app has no provisions for creating groups. However, you can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
 Cheers, Tom

When I open a PDF document and select print, Adobe stops working and closes. How do I correct this?

When I open a PDF document and select print, Adobe stops working and closes. How do I correct this?

Hi tbytrzll,
In order to help you better please let me know below mentioned information:
- Operating system version and name.
- Version of Adobe reader.
- Have you tried to update the Reader and if you are trying to print using any other application what is the result.
Have you tried any steps to resolve the issue.
Regards,
Ajlan Huda.

When trying to udate iTunes on my PC, I recieve the error message "The older version of iTunes cannot be removed" How do I correct this error and not lose all the music I have in iTunes?

When trying to update my version of iTunes on my PC with Windows 7, I receive the error message "The older version of iTunes cannot be romoved". How do I correct this problem without losing all the music that I have in iTunes on my PC?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

While updating Firefox it somehow went to "work offline." I cannot get Firefox as my browser unless I go through Explorer first. How do I correct this? Also I lost my "favorites" when I tried to update.

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