While updating, my I-phone froze with apple on screen. Hasn't moved, please help
While updating, my I-phone froze with apple on screen. Hasn't moved, please help
If it's frozen you may have to do a reset.
Hold down the home button (circle with a square in it) and the sleep/wave button (button on top) together until the phone restarts.
It may go into recovery mode, which means I hope you have a backup
Similar Messages
-
Help me. I did not use my ipad for about a month.Now that I turned it on after trying to charge it for many hours, it just would not turn on, just a black screen with sometimes an apple logo blinking, brought it to repair shops, said they could not fix it, please help
The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
You're on your own. Good luck. -
While updating my MacBook Pro to the newest software, it froze with a grayish screen with a Apple logo and a frozen pinwheel right below it. What can I do to finish updating or to fix this problem?
We can't help you if you don't even know what you are installing. Never install anything if you do not know what it is. Installings through Software Update always have explanations which you should be reading to see if you actually need and/or want them.
That being said, it appears you attempted to upgrade to Mavarick. Although I am not positive.
Sorry, I am going to back out of this because I nor you know what it was you installed. Hopefully, someone else will chime in here.
GOOD LUCK! -
Iphone 4s froze with apple symbol on
I have recently took on my daughters iPhone 4s. I have tried to reset the phone and now it appears to have froze withe apple symbol on. What do I need to do to rectify this? Thanks
Hello mefromfalkirk,
If you are seeing an Apple logon on your iPhone and it is unresponsive, follow the steps in the article below to resolve the issue:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-is/HT201412
How to reset
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
Last Modified: Jan 14, 2015
Regards,
- Judy -
Hi, when ever I'm using 3G, on my Iphone4 sim stops working and network is lost, this started after I updated my phone with 6.0.1(10A523)version. Please help how to solve this problem. Thanks.
Photos/videos in the Camera Roll are not synced. Photos/videos in the Camera Roll are not touched with the iTunes sync process. Photos/videos in the Camera Roll can be imported by your computer which is not handled by iTunes. Most importing software includes an option to delete the photos/videos from the Camera Roll after the import process is complete. If is my understanding that some Windows import software supports importing photos from the Camera Roll, but not videos. Regardless, the import software should not delete the photos/videos from the Camera Roll unless you set the app to do so.
Photos/videos in the Camera Roll are included with your iPhone's backup. If you synced your iPhone with iTunes before the videos on the Camera Roll went missing and you haven't synced your iPhone with iTunes since they went missing, you can try restoring the iPhone with iTunes from the iPhone's backup. Don't sync the iPhone with iTunes again and decline the prompt to update the iPhone's backup after selecting Restore. -
I recently updated my e-mail address with apple, but now it does not show all the "purchased" music that I purchased under my old e-mail address. How can I re-gain access to those hundreds of purchased songs?
You are trying to find a loophole to circumvent a basic rule that prohibits the transfer of purchased content from one Apple ID to another.
Content tied to an Apple ID are bound to that Apple ID forever. You can not merge or trade accounts. Well, not (officially) anyway... -
TS3694 I get error while updating my I-phones its shows 3004
I get error while updateing my I-phone and its give number as 3004..
GirishWe dont know yet if he is doing it from the phone itself!
If you do from the phone try from iTunes and vice versa. -
I have just updated my i phone 4s with the new ios 6 software and most of my apps have disapeared when i got to the app store and search for an app i cant find i click on it and it says the app is installed. but i cant find it in my apps if i double click on it it opens. Any ideas?
Thanks PeteI have the same problem. Some of my purchased songs are missing also.
-
can anyone help with problem updating iphone5s cant get anything only apple on screen sometimes screen flashes blue
Hey damien555,
Thanks for the question, I understand how frustrating this may be. It sounds like the update process may have been interrupted, and to resolve the issue, we’ll need to restore your device in recovery mode with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
help i just updated my i phone 4 with ios7.1 and now its telling me to connect to itunes!! not sure how to do that
Do exactly what it suggests, connect the device to a computer running iTunes, then restore.
-
Hello ! How i get activate my sim phone ? I have iphone 4s and I've received a message : "server unavailable. Please contact apple support." I've tried with iTunes, but ididn't work. Please help me.
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and tis now relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
If your iPhone has not been jailbroken, see the troubleshooting suggestions here:http://support.apple.com/kb/TS3424?viewlocale=en_US -
was updating to ios6 phone froze and wont restart, was updating to ios6
tried holding down button at top
also tried holding down home buttonTry holding both down for 15seconds
-
I need to disassociate my phone number with apple texting. Where do I do this on-line?
IMESSAGE NOT REMOVED FROM OLD DEVICE
If you have registered your device in your profile then go to: https://supportprofile.apple.com/MySupportProfile.do and click on you your old device in the profile and "unregister" it there. If you have not registered it there change your Apple ID password.
Read http://www.imore.com/text-issues-switching-iphone-android-heres-fix
iMesssage to old phone
If you move to another phone and forget to turn off iMessage then read “if you no longer have the device in http://support.apple.com/kb/HT5661 If you still cannot resolve it call Apple http://support.apple.com/kb/HE57
Read http://m.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00053450&fm_s eq=62995 -
my ipad froze with my camera screen on and my background on full screen. Every button I push on
it takes a pic. won't shut off either, it takes a pic insteadFirst try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414 -
Tried to update software now phone has itunes logo on screen and ont do anything
got mesage asking to update software now phone has itunes logo on screen and wont do any thing else on i tunes say device not found
http://support.apple.com/kb/HT1808
Maybe you are looking for
-
Upon completion of matching and uploading my very large library of music (+15,000), I wanted to see how iTunes Match worked on my iPhone. I started it and selected the first album in the list to listen to. I let it play the entire album and then deci
-
Adobe After Effects CS5.5 on PC
How much does it cost for this package and does it work just as well on a pc as on a mac?
-
External Display with Lid Down?
I'm figuring out how to get an external display connected to my MacBook So far, so good. I'm sitting at a big 20" wide-screen display as I type this. Now, I want to be able to close the lid on the MacBook when I'm working on this big display... But,
-
Newbie trying to make it go with MSN
I have been through a number of posts but I can't seem to make this thing go. All my family use MSN for video chatting on PCs. We have the new iMac with the camera built in and iChat 3.0.1. How can I set up Video chat with Audio so that I can communi
-
Formatted Data Labels in CFCHART
Is there a way to format data values in CFCHART? All my values in database are stored as 99.9 See below). These are percentages that I need to display on a bar chart. Everything works fine except when displaying 76.0, it shows as 76. All other values