While updating my iphone4s I get a cord with an arrow pointing to iTunes. Why?
iTunes says I must restore my phone first...
Your phone is in recovery mode, connect to itunes and restore your phone, after it is done, you can use your backup to retrieve your data back.
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I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
hi...i'm still using the old iphone 3G...my phone is no longer charging...when i tried to charge it, what i see on the screen is the usb cord with the arrow pointing the itunes logo...can someone help me?
It sounds like your phone is in recovery mode, which means it needs to be restored through iTunes on your computer in order to get out of it.
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I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed. I can't access my phone at all. I tried calling it and it says unavailable. I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
I have no idea how what to do to restore my phone. It's fully charged.
GRRRRPut the device in DFU mode (Google it) and restore.
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i would appreciate help with this situation.
thanks Theo mDo you have iTunes installed on your PC? What level? Itunes is at: http://www.apple.com/itunes/
If you have iTunes but your iPod is not recognized read this: http://support.apple.com/kb/TS1538 -
i have already tried:
deleting itunes completely
reinstalling itunes
charging my ipod
calling support (no help)
turning it off and turning it back on
switching USB ports
switching USB cordsYes, I connected the phone to my iMac which is the original computer it is backed up on. From iTunes I had no option except to restore, which I did. Still no luck. Still just see the graphic. :-(
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I attempted to update to latest version of IOS. Now all I get on the display is a graphic of the power cord with an arrow pointing to an iTunes icon. Ipad does not seem to power down or power up correctly. Home button is not responding.
I am new to this, could you provide me with a little more detail on how to do this? Thanks so much!
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I've plugged it into the computer and nothing happens...nothing changes....the screen still has a pic of the computer charging cord with an arrow pointing to a music symbol at the top of the screen. I can't seem to get it to do anything.
For how to restore see:
iTunes: Restoring iOS software
Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I recently did an update and now my iPad is stuck showing the cord with an arrow pointing to the iTunes icon. It won't let me clear this screen. What do I do to fix it?
Well, that illustration is suggesting you plug your iPad into iTunes (current version: 11.0.2).
Have you tried that? -
i turned my ipod off while it was udating the software (oops) now all it shows on the screen is a picture of the cord with an arrow pointing up to itunes. please help.
What happens when your connect the iOS device to your computer and restore via iTunes.
Try DFU mode and then restore if necessary.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software -
I tried to update my iPhone 5 and it went straight to. Black screen when a power cord and an arrow pointing to itunes. I googled what to do Nd it says to plug it into itunes on your computer but I no longer own a computer. I HAVE to have my phone for work and am not happy In the least with the help I've revived from Apple. I need help ASAP.
There is nothing that you can do except do what the phone is asking you to do and plug it into a computer to update it with iTunes.
I think Apple would have given you the same response too because there is nothing else that you can do - there is no other way to update the phone except by plugging it into a computer and using iTunes.
There is nothing we can do if you don't like the answers you are getting, but there is nothing else to do and it is hardly Apple's fault if you don't own a computer any longer. Unfortunely you need a computer for this, so there is really no work aounrd. -
ipad froze up when i was updating itunes with ipad plugged into computer. now ipad just shows a picture of a cord with an arrow pointing to the itunes logo. does anyone know how to free up my ipad. ive tried unpluggin it and plugging it back in to itunes but nothing unfreezes it.
Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
My Iphone 3s is stuck and will not open, I have an image of a USB cord with an arrow pointing up to the Itune music Icon and my phone won't open or be recognized by itunes or my computer. What do I do now?
Try restoring it using Recovery Mode.
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I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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I started the update for IOS 7 and now I am getting a message with a charger pointing to I Tunes, I try to turn my phone off and the same message comes up. Not sure if this is part of the updating process, or if my phone is damaged. Has anyone out there experienced the same problem before, and if so, how did you fix it?
AmandaMacDonald wrote:
..I am getting a message with a charger pointing to I Tunes, ...
You are being asked to connect to iTunes on the computer you usually Sync with.
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