While using Illustrator or Photoshop I seem to be hitting a shortcut to lock my key board. Other shortcuts work but can not type anything?

You are planning to do a number of things, so let me first make a suggestion about the overall approach. Instead of: "Before I make a clone of my hard drive I would like to fix this problem so I only have one account with everything in it but I do not know what to move ... or how to safely move it", I would make that clone immediately. And leave it alone until you have completed the reconfiguring and rearrangements you plan to do. This way, if you accidentally do something that needs to be undone, your clone is there with all the originals. By the way, this is the approach I always adopt, whenever I have to do anything drastic with an existing installation.
After all the rearranging etc. of the main drive you just make a new clone that erases the previous one.
The "Deano" account doesn't show up when I go to System Preferences:Accounts. So I assume I must have done something wrong.
This would suggest to me there is only one account, i.e. the principal, or Admin account. Why do you think there is a second account?
Where should I keep all my work files?
You can keep them where ever it is most convenient. As you know, you can create folders within folders, and there is nothing special about the Documents folder. Feel free to ignore it, if that's the way you want to work. You can direct your downloads, the default "save to" locations etc. to the appropriate places, as you work.
Can I create a new place for all my work files and just move them? I know I will have to update linked files within the various software packages but this is not a problem.
By all means.
.. can it be directly on the HD like my Applications folder etc.?
Indeed, yes. Or even on a different hard drive (or partition of the same drive).
And best wishes for the new year, to you too.

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I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that the program is "locked or in use by another user". I need this fixed immediately.

I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that it "Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file." Then I select "OK" and the next message comes up "Could not initialize Photoshop because the file is locked, you do not have the necessary permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock this file. I installed all of the programs on the same day from a CD. I need this fixed immediately.
I am not interested in switching to Creative Cloud, so don't even suggest it. I spoke to Mashmi (or something to that effect) on the "Support" Chat and there was absolutely no support. Useless actually.
Thanks in advance.

Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
Mylenium

Why does Maverick mail no longer search properly? I used to search for a name and it would find it in All mailboxes. Now it sometimes works, but mostly not. Any solutions?

Why does Maverick mail no longer search properly?
I used to search for a name and it would find it in One or All mailboxes. Now it sometimes works, but mostly not. Any solutions?

I would like to add that Comcast is my internet provider. Perhaps that is part of the issue although the Connection Doctor confirms the mail box is connecting to the internet. No other function processes when Connection Doctor program is used to find the source of the issue. I have read forum posts but am unable to find a way to get my Apple mail to be delivered to my computer. It worked fine up until I chose to transfer mail to the Cloud. My mail account is a .mac account.
Still hoping someone out there can help me.
thanks,
anne

HT201263 I am confused if my daughters i pod is blocked. Everything works except safari. I did block it when we thought we'd lost it but when we found everything seemed to work but can not go online

I need to know please when you request a block what it does to the i pod touch. We thought we'd lost it..., blocked it and then found it again. Most things appeared to work but cant seem to go online. I have done a full system restore on it and updated to ios6, but still no internet. Please help!!!!!

Restore to factory setting/new iPod if you have not done so already
Does the iPod connect to other networks?
Does the iPod see the network?
Do other devices connect to the network?
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>GeneralReset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I have an apple id but ı can not use it for sign in to itunes connect account while publishing my ibook document. Why ı can not login? What can ı do to figure out this problem?

I have an apple id but ı can not use it for sign in to itunes connect account while publishing my ibook document. Why ı can not login? What can ı do to figure out this problem?

As note already on the iBA forum [ AppleID for ibooks publishing ], you need two IDs. You can't use your developer ID.
If you already signed up for books with that ID, you need to talk to Apple to straighten things out.

In the past I was using Photoshop 7 to make Web Photo Gallery. My friend could right click on the pictures from my website and save it in their computer. Recently I have bought and registered your Lightroom 5 and have updated it to 5.6. But can not progr

In the past I was using Photoshop 7 to make Web Photo Gallery. My friend could right click on the pictures from my website and save it in their computer.
Recently I have bought and registered your Lightroom 5 and have updated it to 5.6. But can not program it to create Photo Web Galleries that after uploading to my website would allow my friends to down load the pictures from the album to their computer. How could I do it? Please step by step. Thank you M. Mehdi Akhavein

Are you producing HTML galleries with Lightroom (not Flash galleries)?
Lightroom Help | Create web galleries in Lightroom

I am using both PSE 13 and Lightroom 5. When I use Lightroom as an external editor and save the photo, it shows up in PSE13 as an edited file but does not look any different. Why doesn't it appear edited?

I am using both PSE 13 and Lightroom 5. When I use Lightroom as an external editor and save the photo, it shows up in PSE13 as an edited file but does not look any different. Why doesn't it appear edited?

People who have Photoshop, but don't have Lightroom, need ACR so that they can use Raw files. Without ACR they could do nothing with those (they may also like having ACR so that they can work on other kinds of image using the same kinds of adjustments and techniques, as are used with Raw files).
People who have Lightroom, can get access to Raw files regardless whether ACR is present or not. They can use Lightroom on other kinds of image also, using the same methods. LR can pass images directly into Photoshop without passing via ACR (or else does so transparently, which amounts to substantially the same thing).
ACR does not, strictly speaking, even need to be installed for this external editing to happen. In fact, not even PS needs to be - since a different image editor can be used instead, while still retaining the Adobe Raw conversion etc.
Lightroom "subcontracts out" specialised external tasks, in this workflow, but is still your "main contractor": the image is otherwise located, viewed, managed, adjusted/presented and output entirely using LR.
So IMO we can divide image processing into:
operations that involve pixels and layers and layer masks and adjustment layers etc (of the kind done inside Photoshop)
operations that involve parametric edits (of the kind done in ACR where you are not using a Lightroom based workflow; otherwise, done inside Lightroom)
When PS is called in, that's because those tasks are impossible or unsuitable to do in Lightroom. But those tasks can't be done in ACR either - by definition, since LR and ACR have exactly the same image processing "feature set".
Lightroom is irrelevant to the Bridge + ACR + PS workflow. This workflow requires both your PS and your ACR to be current enough, to support your Raw format etc.
ACR and Bridge are irrelevant to the LR + (image editor) workflow. It is in this case, only LR which needs to be current enough to support your Raw format etc.
RP

The Power Supply Fan is still working, but does not appear to respond to increased loads, and its speed cannot be increased using SMCFanControl. Any suggestions?

Hi all - My mac pro 1,1 has an enigmatic problem. It's quad-core, 3Ghz, running OS X 10.7.5. The problem began some months back, when running HD video conferences, HD streaming videos and some other graphics-moderate (I won't say intense) uses, such as slide shows in Just Looking. My machine has an ATY, RadeonX1900 card and 2 monitors - both Apple displays, one being 30 inch 2560x1600, the other being 24 inch 1920x1200.
When I start those types of graphics-moderate apps, after about 5 minutes, something would crash (the monitors making a noise as it did) and the displays would both go black. The power did not appear to be fully cut off from the monitors. I think that the underlying applications, however, did not crash. So, I could still hear and speak to people during video conferences, and I could hear the sound tracks of videos.
Attempts to restart the computer and get the monitors back did not immediately work to undo the problem, if done straight away. The only way to correct the problem (so as to have the monitors work) was to wait for a few minutes and then restart.
After a lot of puzzled looking at console logs (and I confess that I am not an expert), I ran into a blank.
But, because of the timing of the crashes (after ~5minutes use) and restarts (after some minutes wait), I reasoned that the problem might be temperature related.
Once on that path of thought, I found this article:
http://worldtv.com/blog/guides_tutorials/fixing_an_overheating_mac_pro_no_expens e_required.php
I installed both Temperature Monitor and SMCFanControl. And I experimented, and got interesting results:
Now to the puzzling bit: SMCFanControl shows that the speed of the Power Supply Fan doesn't vary much, even if I use SMCFanControl to ramp fan speeds right up. All of the other fans react to SMCFanControl, going up to and above 2500rpm when commanded. But the Power Supply Fan does not. Having watched it for a few days now, the Power Supply Fan, according to AFCFanControl, never varies outside of a range from about 600-640 rpm, regardless of what I do with AFCFanControl.
Also (and not surprisingly), whenever the graphics-moderate apps run, when I ramp all the fan speeds up using SMCFanControl, Temperature Monitor shows that the all of the temperatures within the machine plummet, except in the power supply locations. Power Supply Location 2 is the worst affected. Because the Power Supply Fan does not react as the other fans do, the "crashes" still occur.
I could post some screen shots of the read outs of SMCFanControl and Temperature Monitor, although I think I have covered the key points in this post.
It seems that the Power Supply Fan is still working, but does not respond to increased loads.
Instinctively, I'm worried that if that's right, it might be a hard problem to fix. Any suggestions? Help! I would really appreciate them!
Cheers
P

Thanks for your response Grant. I had already read about, and I think excluded, dust in graphics card/fan/assembly as a cause. The entire inside of the computer, including the graphics card/fan/assembly, is as clean as a whistle. It looks clean. I've cleaned the dust out every now and then (including a few days ago). Also, my undersanding (derived from the article, linked in my first post) is that I might expect to see high temperatures in the Northbridge and memory module B if the graphics card was overheating. According to Temperature Monitor, however, locations do not increase in temperature when I run the relevant apps. Finally, the graphics card/assembly does not feel too hot to touch.
It is strange that SMCFanControl lists the Power Supply Fan as being software controllable, if that fan is not. Still, your comments are consistent with my observations, as the fan simply does not respond to software control.
There are two upsides: First, I've something of a work-around. I've worked out what temperature must be achieved in Power Supply Location 2 for a crash to occur, and I can watch that location in Temperature Monitor, terminating the process before that treshold is reached. Of course, that's not ideal. Second, ramping all the other fans up does significantly delay the onset of the problem, and makes recovery time much quicker.
Is there any donwside to peridically ramping up the other fans when running the relevant apps? Given that it causes all of the other locations to cool significantly, could this lessesn the life expecancy of the mahcine? (I don't want to run the fans up all the time - that's like sitting next to a jet ready for take off!)
Also, a correction to my first post: Yesterday, with all the other fans running on full and running an HD streaming video, the Power Supply Fan did, eventually, slowly, come up to ~740rpm, which is much higher than the ~640rpm maximum I had previously seen, and this may have aided delaying the onset of the problem.
I'm not sure where this leaves me? The problem might now be able managed. Well, sort-of. But it's not eliminated.

Trying to download Photoshop Elements 9 on to my tablet. I have my S/N. I down loaded the files –PhotoshopElements_9_LS15 – but can not open.

Trying to download Photoshop Elements 9 on to my tablet. I have my S/N. I down loaded the files –PhotoshopElements_9_LS15 – but can not open.

you need both the 7z and exe files. put both in the same directory and click (or double click) the exe.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I am trying to get space on an external hard drive which has some old time machine back up files that I do not need but can not eliminate, even by going into the time machine, clicking on the backup file to be eliminated and using the drop down eliminate

I am trying to get space on an external hard drive which has some old time machine back up files that I do not need but can not eliminate, even by going into the time machine, clicking on the backup file to be eliminated and using the drop down menu with the gear box symbol to eliminate

I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots. Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
See Pondini's page for more explanation: What are Local Snapshots? http://pondini.org/TM/FAQ.html
I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
You have tested the library on the external drive, and so your photos are save there.
The local TimeMachine snapshot probably now contains a backup of the moved library. Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots.

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore.Nothing will load unter the features or charts tab. Any Suggestions?

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?

You would get better response from the iTunes community forum.
Have a nice day!

I use an Epson Stylus Office BX320FW printer with my IMac. Since upgrading OSX, I have lost the ability to print and scan. I have downloaded printer drivers from both Epson and Apple. I am using the printer in wifi mode but can not get it print or scan

Hi Everybody,
I use an Epson Stylus Office BX320FW printer with my IMac. Since upgrading OSX, I have lost the ability to print and scan. I have downloaded printer drivers from both Epson and Apple. I am using the printer in wifi mode but can not get it print or scan. How do I uninstall the Epson software and start all over again?
nickel_man_65

Not using any mouse pad, I have a very smooth desktop. But I just tried to use a sheet of A4 printing paper, but no result, the problem persisted.
Someone on this forum suggested, that USB3 may interfere with the magic mouse.
I have 2 LaCie HDD's about 70 cm away from the mouse, I use them on Thunderbolt. But in operation or not - the result is the same, the mouse plays up! Just now I was clicking the desktop and the mouse created a new folder!!
Thanks for the advice, Bee
Cheers, Gerd

Old computer I had is OSX Snow Leopard with Entourage. New one is OSX Mavericks. Using Mail where are my addresses and old address book. Transferred old computer backup by Time Machine and other things work? Can't see a symbol for address book.

Old computer I had is OSX Snow Leopard with Entourage. New one is OSX Mavericks. Using Mail where are my addresses and old address book. Transferred old computer backup by Time Machine and other things work? Can;t see a symbol for address book.

Where are addresses kept on MAIL? I don;t like the new format at all. Frances
Begin forwarded message:
From: Frances Topping <[email protected]>
Subject: Re: - Old computer I had is OSX Snow Leopard with Entourage. New one is OSX Mavericks. Using Mail where are my addresses and old address book. Transferred old computer backup by Time Machine and other things work? Can't see a symbol for address book.
Date: August 25, 2014 at 9:46:01 AM EDT
To: discussions-replies <[email protected]>
Old Entourage is POP and new Mavericks MAIL is IMAP I believe. I don;t know how to export in the forms you mention. Frances

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and th

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and they no longer play in the monitor window. I hear the sound track, but do not see any video. Have I changed some setting that controls video playback in the monitor window?

Randy Ruttger
Thanks for the follow up.
Missing in this equation were the version of Premiere Elements that you were using and the computer operating system on which it was running. But...
The deed is done. But.....Until now and after you went ahead and moved to version 12, we now learn what version of Premiere Elements you were using. We still do not know the computer operating system involved.
You just said Premiere Elements 10. Premiere Elements 10 is hit by a serious known display issue if the computer uses a NVIDIA GeForce video card/graphics card. In this issue, the only remedy is to roll back the driver version to about May 2013. The description of the problem and how to do the roll back are described in one of the Announcements at the top of this forum. What video card/graphics card does your computer use?
On another front, Adobe will be releasing a new version of Premiere Elements any day now. No one but Adobe knows the feature set for the new version. That type of information is announced at the moment of release of the new version.
So the remedy to the problem that you presented in this thread could have been...
1. Rolling back the NVIDIA GeForce driver version to about May 2013 if possible (Windows 8 or 8.1 64 bit, may not be possible)
2. Move to another version of Premiere Elements (which you did)
I offer the above for consideration so that you can review your decisions. We are pleased to learn that Premiere Elements 12/12.1 works for you.
Please do not hesitate to ask questions and ask for clarifications, but remember that the answers are in the details.
Best wishes,
ATR

HT201272 I have digital copies of movies on my itunes at home and used cloud to download on itunes at work but can t find them

I have digital copies of movies on my itunes at home and used cloud to download on itunes at work but can t find them

Are they gone completely from the computer, or just no longer in the library? Check your movie media folder.
If your'e in the USA you can download some movies a second time, but not all (studio dependent). You should always back up all media.

While using Illustrator or Photoshop I seem to be hitting a shortcut to lock my key board. Other shortcuts work but can not type anything?

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