While watching a Netflix film, I get sound but no voices. How can I fix this?

We're watching a Netflix film we've downloaded. All the background sounds are heard, but we hear no voices.

As previously stated, when I run with all of the addons disabled, the problem still exists. I just tried this again and verified it again. Per your suggestion, I created a new profile and found that the save image as command worked. Do you have any idea what part of the profile is corrupted and causing the problem? I'd like to localize the problem so I can save as much of my old profile as possible, and not have to start over rebuilding all of my settings.

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