White border in pdf preview of bleed doc

Hi,
As the attached image shows I get a thin white border on my pdf preview of a document that has a 3mm bleed. I have tried to increase the bleed to 5mm but with same result. I've also tried to exceed the black background outside the bleed marks in InDesign - no result. The pdf is exported with document is generated I'm stuck. Why do I get this annoying thin white border when previewing the pdf document? The people I'm sending this to thinks its something wrong and even if this should turn out to be in preview mode only its ruining my work as everyone else is asking about it when looking at the pdf. Use Document Bleed settings is ticked.

You mentioned trying to increase the bleed areas by dragging the black box larger, but are you actually specifying the larger bleed when exporting the PDF
Also, you mention Bleed Marks rather than Crop Marks.
Crop marks show where the page will be trimmed and this is what the printer needs to see.
Bleed marks are essentially useless. they only show the edge of the bleed, but give NO indication where the printer should trim to
Your black screenshots are hard to decipher, but the Magenta box in your 2nd screenshot only shows the margins on the inside of the page.
Unless you have set the margins to 0, the magenta margin box will always be smaller that the page (the final trim size which is what the Crop marks are for)
Have you accidently set a Slug area larger than the bleed? This is only way I can get the white space to show.
The example below used greatly exaggerated settings to better show some issues.I greatly increased the bleed area to swallow the Crop marks and then included the Slug area to show the white.(slugs are not always used or even needed)
The Magenta box are the margins inside the page.
The Red box is the bleed area.
The Crop marks in between these two are what the printer need to cut on to produce the final page size.
Click on the image below to see a larger version with more detail.
P,S, you mentioned about not being able to print the bleeds. If you have bleeds and crops that will make the final PDF size larger than your desktop printer can print, just select FIT or REDUCE OVERSIZE PAGE in the print dialog and it will print on your printer. Of course it will not be to 100 scale, but it will show all the elements in the PDF.

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White border in pdf preview of bleed doc

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