White glowing screen and I cannot turn off and or reset. Just glows white
white glowing screen and I cannot turn off and or reset. Just glows.
Try the remaining actions of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
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i bought iphone 5s 2 days ago and suddenly it turn off and start again till the white screen with apple logo and start again
please answer me as soon as possibleHello Ahmedabokamar,
Thanks for the question! I'd recommend taking a look at the following article for troubleshooting steps that can help get your iPhone working again.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen -
Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help
My phone is doing the same thing. My computer acknowledges that I have connected my iPhone 4, however, iTunes will no longer connect or sync to my iPhone 4. I have uninstalled iTunes, Bonjour and all Apple products from my pc. I have re-installed them back on. I have reset my phone. I have emptied my temp folder. I have done everything. If my iPhone cannot update and sync with iTunes then I may as well get another phone from somewhere else. I am disappointed that I cannot resolve this issue.
Rebeccaspe31, were you able to resolve your issue? If so how? -
i tried to soft reset my ipod touch with the top button and the screen button. it turned off and then went to the blue screen with the apple like it should. however, it now just stays on that screen. it has a sort of clock looking thing at the bottom of the apple that does not move either. it has stayed on this screen for over 4 hours. i also can not hard reset it in itunes. i am not really goood at this sort of thing. does anyone have this problem or a possible solution? thanks
See Here for
Frozen or unresponsive iPod touch
The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore...
Try this First... You will Not Lose Any Data...
Turn the iPod Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... (But can take Longer...)
Release the Buttons...
Turn the iPod On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
Spilt milk on iphone and now its turning off and screen is blue, help
spilt milk on iphone 5 and it keeps turning off and screen is now blue what should i do
Seek repair on the device. Be prepared to pay the out of warranty service fee unless you had applecare+ coverage on it.
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Iphone5 will go to starter screen but then will turn off and then repeat
iphone5 will go to starter screen but then will turn off and then repeat
Howdy AJBA,
Thanks for using the Apple Support Communities.
To troubleshoot this issue where your iPhone will get to the Apple logo and then restart again, please follow the directions outlined below.
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Take care,
Alex H. -
I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone
I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone as my icloud password is incorrect. I have reset this several times and also cleared cookies history etc. none of the above makes a difference. Any ideas?
The ONLY thing you can do to turn off Find My iPhone is to have the correct password. There is no way around it. You can get help with the password: If you forgot your Apple ID password
If none of those methods are possible: Apple ID: Contacting Apple for help with Apple ID account security -
i was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!
Hello there, RFJA2211.
The following Knowledge Base article offers up some great troubleshooting steps for unexpected power off of your iOS device:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have deleted hundreds of pictures, I've deleted apps, deleted emails and texts, and I've turned off and deleted backups of apps on icloud and it is still telling me that there is not enough icloud storage available for my phone to be backed up. I am supposed to do this before I go to the Apple store today to get my phone fixed. Can someone please help me? I have done almost everything.
This article explains ways to reduce your iCloud storage: Managing your iCloud storage. In addition to what's mentioned in the article, if you have lots of photos and videos attached to your text messages, these are all included in your iCloud backup and deleting them can sometimes significantly reduce the size of your backup.
If worse comes to worse, back up your phone to your computer rather than iCloud. To do this, connect it to your computer, open iTunes and go to File>Devices>Back Up and to File>Devices>Transfer Purchases. This can be used to restore your data when you get your phone back. (In fact, it's faster because you don't have to download the data from iCloud.) -
i was mid facetime call and my phone turned off and wouldnt turn on until i plugged it in. then the date was wrong,it said no service, and wont let me turn wifi on. also it wont stay on for more than a few minutes at a time. Help?
Sounds like a hardware failure.
Make an appointment at the genius bar and take it in for them to look at. It will probably need to be replaced. -
I have an ipod touch 4g it was just Fine and today i tried to plug it to my laptop to sync music and it suddenly turned off and it didn't work for 15 mins and then it worked but i can no longer sync apps or music plz help me as soon as you can
If you have not taken the iPod apart, Apple will exchange it for a refurbished one for $99. You can do it an an Apple store
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Or sent it to Apple -
My iPad is not charging when I pluged in and its keep turning off and on (it just shows the apple logo). I even changed the charger so what else can I do to start my iPad?
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY. -
i tried updating my ipod, and then it turned off, and then just said connect to itunes, and when i did, it said i had to restore it. so, i restored it, and it did nothing and still said connect to itunes. help?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
or
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I added all my contacts and when i turned off and on my phone they all erased
i added all my contacts and when i turned off and on my ph they all erased. why?
Hi Laura-Ann V,
If you are having issues with Contacts and Calendars in iCloud, you may find the following article helpful:
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Regards,
- Brenden -
With firefox and IE9, computer turn off and closing bt itself
With IE9 and Firefox, computer turn off and closing by itself
I see two possible causes:
* '''outdated graphics drivers:''' Try to [[Safe Mode|run Firefox in Safe Mode]] and, if it works, [[How do I upgrade my graphics drivers?|update your graphics drivers]] or [[How do I upgrade my graphics drivers?#w_turning-off-hardware-acceleration|turn-off HW acceleration]].
* '''malware:''' [[Is my Firefox problem a result of malware#w_how-do-i-get-rid-of-malware|Check for malware]].
Please [[Updating Firefox|update also Firefox]].
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