White/Gray screen

Sometimes after hibernation, there comes a white screen appears, so I can not see the login part, I can enter my code, but did not see what I write. The entire screen goes white, can also get a split second when I sit and work at the computer. This has come after the new update
https://fbcdn-sphotos-h-a.akamaihd.net/hphotos-ak-xpf1/v/t34.0-12/10748720_10203 943036628852_1246230133_n.jpg?oh=0804cc6fd28660ec293200de103082f9&oe=545ED5C4&__ gda__=1415555221_7bb2066684d4db44afaa8cd4e046b16d

Boot from the install disk(put in the install dvd and hold down c on startup). Select your language and keep going until you see the menubar. Click utilities > disk utility. verify and repair the hard drive and repair permissions.
Try booting in safe mode.
Reset the PRAM
Chris

Similar Messages

I can't log in to my computer- when it turns on it has a white/gray screen with a flashing folder with a question mark in it. What does this mean and how can I get it to stop to log in?

Hi
I dropped my macbook yesterday and it turned itself off. When I tried to turn it back on all I got was a white/gray screen with a flash folder with a ? in the middle of it? What does this mean and how do I get it to stop so I can log onto my laptop?

Deev
Normally the question mark on the gray screen means it can't find the operating system. Have you tried booting up from the installation DVD? Do that, and when you come to the screen where it wants to begin a system installation you'll notice in the menubar where it say's utilites. Click on that and choose disk utility. from there choose your disk and try to verify and repair the disk. If you can you may want to also try and new install of the system. I don't know how much critical data you have, but reinstalling is an option. did you purcahse you from an Apple store? If you did you may want them to look at it. Hope this helps.
Regards,
Joseph

White/Gray screen problem on my MacBook

My early 2008 MacBook (white) had the White/Gray screen problem and i don't know how to fix it since it's my first mac. I'm currently running Mac OS X Lion (10.7.5) and this happened when it was low battery a few days before it had the problem and i kept it low on battery of about 2 days and when i plugged it back in and attached a Seagate external hard disk then i powered it on it's just white/gray and I've 5 mins. and still white/gray. Cmd+R don't work and it won't boot from a disk unless the internal hard drive is out. Please help me my warranty is not going to help and there are no Genius bar here, Thanks

Can' see the picture you post, so not sure how your screen is, though resetting SMC as well as NVRAM(PRAM) could solve the problem.
Intel-based Macs: Resetting the System Management Controller (SMC)
OS X Mavericks: Reset your computer’s PRAM

Wont go past a white/gray screen

my computer was sitting out and my brother closed it...when i opened it the screen was whitish gray...so i restarted and it did the start up sound but the screen stayed the same...i tried the command option pr thing that didnt work...help please!!!

Try this...
MacBook, MacBook Pro
If the computer is on, turn it off.
Disconnect the AC Adapter and remove the computer's battery.
Press and hold down the power button for 5 seconds and then release the button.
Reconnect the battery and AC Adapter.
Press the Power button to restart the computer.

HT1338 White Mac book will not start up just shows gray screen with apple logo

White Mac book will not boot up gray screen only

There are some recovery steps for this condition outlined in the below article.
Mac OS X: Gray screen appears during startup

I have a gray screen with white lines at the top

I have a gray screen with white lines at the top what does that mean?

Hi,
Time to take it to an Apple store or Apple certified repair provider.
iPod Nano support here. http://www.apple.com/support/ipod/
Carolyn

Blank (off-white or gray) screen freeze

I have a MBP, build week 11, that has on two or three occasions went to a nearly blank (white or light gray) screen, with some vertical lines at the top as shown here http://www.hawaii.edu/wccc/mbp20060821.jpg and some lines seem to appear and disappear (sort of like an audio meter).
I don't recall exactly what triggered it the first one (or maybe two) times, but yesterday it happened when I tried to play a QT movie.
Has anyone else experienced this?

Hi, If you are using an Adobe product for building an application then another Forum would be for that, not the Flash Player Forum.
On the other note concerning the location of the Flash Player files. Are you using a 64bit OS? The only Flash Player version that works with the 64bit OS with a 64bit browser is Square: (beta)
http://labs.adobe.com/technologies/flashplayer10/square/
If you have a 64bit OS and don't have Square Installed, then you Install the shippped version of Flash Player and the 32bit browser must be used. Those Flash Player files are Installed into the SysWOW64 location.
I see no reason to have a System32 location with anything Installed there. The only way to clear this up is to post the Flash Player files that are in your SysWOW64 location and what Flash Player files are in the System32 location.
Thanks,
eidnolb

White mac book goes to gray screen, wont start

I have a white Mac laptop, it's gotta be at least 4-5 years old. It locked up on me, so i held the power button down to turn it off since I couldn't force quit. Now when i go to turn it back on, it just goes to that initial gray screen and never boots up.
I've already tried unplugging all the USB devices, holding down shift while it starts up, and zapping the pram twice. I can't find the OSX cd that came with this as it was a hand me down laptop, not sure if they gave me one when they gave me the laptop.
Can someone tell me what the next few things I should try are? I don't have the laptop on me, so hopefully if I have a few more items to try, i can try them all again next time i'm near the laptop.

What operating system is installed on your MacBook? If you have Lion or Mountain Lion you can try reinstalling the OS. Note that while the linked article says it is for ML, the process is the same for Lion.
If you have an earlier OS, you'll need to get the disk, and failing that carry it in to an Apple store or service provider for assistance.
Best of luck.

Im having trouble with my i mac it freezes up an some times wont start normally it will jus display a gray and white fuzzy screen (any Help Out there)

im having trouble with my i mac it freezes up an some times wont start normally it will jus display a gray and white fuzzy screen (any Help Out there)

Hello there, DJ ROb E Rob.
The following Knowledge Base article offers up some great recommendations for troubleshooting the gray screen at startup:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Why won't my quick Silver power mac boot up? Has a gray screen with white circle with slash thru it in the middle of screen!

Gray Screen with white circle with slash thru? Will not boot up! What can I do?
Please help!
Noel

The circle with slash means it cannot boot from the drive it thinks it's supposed to boot from.
Hold the Option/alt key at bootup, what shows as boot choices?
Will it boot from your OSX Install Disc?
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

TS2570 I have the gray screen problem with the white apple and spinning wheel

I have the gray screen problem when it boots to the white apple and spinning wheel, but when I tried safe booting and doing the fsck thing I think I only made it worse, because it now starts, the safe mode progress bar comes on, (no matter if I press any keys or not) and after a minute shuts down again by itself. I also tried the command option, p, r thing and that did not work either, only brought me to the gray screen with the white apple, spinning wheel, and bar, and it promptly shut down. I am thinking more and more that I need the disk, but im not sure I have it. is it possible to order a new one online or is there another thing I can try? there is not an apple store nearby, and ereasing my data is not an option.
Also Im not sure what my exact opporating system is, but I did buy and download mountainlion in August so It is pretty new

Welcome to the Apple Support Communities
The hard disk is damaged. Take the Mac to an Apple Store

Mid 2010 MacBook pro gray screen beeps no startup

Hello,
My mid 2010 MacBook pro will not startup. What I get is the startup chimes with white or gray screen. Then some beeping and clicking starts. Will not boot remotely from FireWire drive.
I'm thinking it might be ram based on what I have read so far as opposed to a hard drive crash.
Any ideas?

The number of beeps should tell you what the problem is.
http://support.apple.com/kb/HT1547

Beach Ball of Death, Dark Gray Screen after Clean OS ReInstall- Please Help

My 13" MBP is less than two months old.
I read online somewhere that a company that buys large quantities of Macs has a strategy for combating the industry standard 5% hard drive failure in new notebooks. It said something along the lines of performing a clean install / reformat of OS X was a good idea to see if any problems arise- then the HD would likely have problems in the near future, etc...
Being the nerd that I am I performed a clean install on my MBP. I had just performed one the day before on my other Mac (which worked perfectly).
First of all, my MBP took roughly 15 minutes to boot from the disk (to begin the reinstall). Actually one time I gave it over 20 minutes and it never did load. Once I finally got to the Language select screen it froze, clicking the continue arrow did nothing and I couldn't even choose another language. So I shut down and tried again. The DVD doesn't look scratched. Is my drive less than stellar?
This time, it worked, albeit, it took much longer to install than my lesser powered Mac Mini. OS X notified me that the installation was successful and that it now simply needed to restart. Upon restart I was greeted with a dark gray screen and mouse cursor spinning beach ball (that responded to trackpad).
Shut down, turned it back on- same thing. Tried a bunch more times, no luck.
Called Apple Care and after a few questions / tips we concluded that it needed to be sent in, the associate imagined it was a HD problem.
I took my MBP to a local authorized service provider and they took it, and called me back in a few hours. I asked what they did to fix it, and they skillfully dodged the question. They said it should be good now, that it passed all hardware tests, but to let them know if it happened again.
Since then it's been running okay. As a nerd it's a bit bothersome to know that I can't perform a clean install when I see fit- and that if I did, I'd have to take it into Apple Care again in the future, and once Apple Care runs out than a clean install just isn't an option.
It boots up just as fast, but when it gets passed the white screen with the Apple logo... when the desktop is loading I noticed that it stays at the flash of the solid blue desktop a bit longer than usual (the second before it loads your desktop bg image). It also seems that fully loading all of the top right menu bar items takes a bit longer than before.
Also, not sure if the hard drive's sudden motion sensor is going haywire. But randomly, the hard drive will make a singular faint "thud / click" noise. Very faint. But it's not your usual "reading data from the HD" hard drive thrashing noise you hear when you open an app / file. It's a single, more sudden noise, but like I said it is fairly quiet- I hear it when I have literally nothing running except this Safari window. This is something I didn't notice the first few weeks with the MBP.
Also in system profiler, the battery's condition was never good, but only "Normal." I did calibrate my battery one of the first days I had it.
Here's some coconutBattery info:
Current Battery Capacity: 5588 mAh
Original Battery Capacity: 5770 mAh
Which is 96%.
Load cycles: 10
Anyways, curious if anyone has any ideas about my inability to perform a clean install and successfully boot up? I don't see any reason why it should have taken THAT long to boot from the disk, frozen in several random spots throughout, and then not be able to boot up.
The HD noises aren't a huge deal just a bit concerning, and admittedly the battery info is just nerdy paranoia. Just curious what's going on with my MBP. Is there anything I can do, or should read?

Hi simplecoder13,
I perform a similar process on all the HDs that I buy, only I take it a step further. I'll run a single pass erase on drives under 500GB and a seven pass erase on drives larger than 500GB and ones that are deemed "mission critical." Here's an interest metric, though.
Since 01/01/10 on laptop drives (Seagate, Western Digital, Hitachi)
+HDs purchases - 461+
+Drives > 500GB - 119+
+Drives < 500GB - 342+
+Drives that fail zero test - 13+
+Drives that pass zero test, fail within 30 days - 2+
+Drives that pass zero test, fail within 60 days - 0+
+Drives that pass zero test, fail within 90 days - 3+
+Drives that pass zero test, fail within 180 days - 4+
+Total drive failures within 6 months - 22 (4.77%) ~ 5%+
I don't have a manufacturer break down, I suppose I should start logging that more closely. Anyway...
I have a new MacBook Pro (13" @ 2.4GHz) and booting off the installation disc, from selecting the installer disc via the boot manager to the language selection screen is ~ 6 mins and 44 seconds. I use that as an average, I did it over 10 restarts but it was a pretty fair assessment. The fact that the installer is freezing is definitely cause for alarm, that's not normal or to be expected. Process of elimination would tell me the following:
1.) The disc is bad
2.) The optical drive is bad
My understanding of the installer is the HD isn't initially accessed during the installer until you choose an install location (at which point it's mount point is verified).
Regarding the battery, your full charge capacity is going to bounce around the first couple of months, usually anywhere from 250-400 mAh. I noticed sporadic reporting until I reached the 50 cycle mark (or around 6 months based on usage). That being said, I don't see any problems or cause for alarm with the information you've reported.

Intel iMac will not boot past gray screen

Intel iMac will not boot past gray screen
my system:
new (month old) 24" intel imac, 2.8 ghz, 4 gb ram.
running: leopard (upgraded from tiger, which was pre-installed at purchase), installed 10.5.1 update right before this huge problem occurred.
install discs on-hand: two-disc tiget set, single leopard upgrade disc.
what led to this:
i wanted to install windows using bootcamp on a 50 gb partition.
at this point i was running leopard 10.5
i followed all bootcamp instructions, printing out the guide, as well. once i got into the windows setup, i was prompted to choose a partition to install windows. unlike the bootcamp guide, which showed three partitions, one clearly labeled "bootcamp", i saw only one partition. not wanting to risk writing over my mac partition, i quit the setup and rebooted the mac os. after some googling around, i looked for firmware updates (didn't need any), and then software updates. i decided to try updating to 10.5.1.
i then ran through boot camp again, deleting my previous windows partition, creating a new one, and moving forward as before. once again, i was only shown one partition to choose from in the windows setup. i exited the setup again to reboot through the mac os, but this time, i was only given a blank gray screen.
here's what i have tried so far:
booting from a CD, holding down the C or D keys: no response (in fact, i have to restart the computer holding down the mouse button to be able to eject the CD)
booting with option key held down: gray screen
booting with option key held down with external bootable firewire drive attached: the firewire drive appears as a boot icon, and i can click on it within a five second window, but then the screen freezes after that time period, and nothing changes
booting into target mode while attached to another mac: gray screen (no firewire icon, and drive never shows up on other mac)
resetting NVRAM: i'm able to hear the boot chimes, but no difference in performance. gray screen every time
Safe boot: nothing but a gray screen
Verbose mode: gray screen
Single user mode: gray screen
Single user mode with firewire drive attached: occasionally (not every time), i am able to get the white on black terminal to show up. from here, i'm able to run fsck, but it appears to only be checking the firewire drive. i have tried several times to boot from here, and once it took me to a blue screen with movable arrow cursor, but it never went beyond this.
is there anything else left to try before taking it to apple?
any help would be greatly appreciated.
thanks,
Casey Burns
Casey Burns Illustration and Design
http://CaseyBurns.com

I'd call Apple support at this point. You'll need
to put this issue on the record.
Call U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
The wait may be long for an agent to come on the line
so expect that and have some other stuff to do in the meantime.
If you have the applecare protection plan, I'd ask about "onsite"
service.
I like your work ! Good luck !
Slim
Message was edited by: slimpikkunz

HELP NEEDED! Blue Screen of Death and Gray Screen

I really need a help from a OS X Mountain Lion. I have been trying to fix my Macbook Pro 15' early 2011 for about a week without succeed.
PROBLEM:
My MBP isn't sarting up. Everything looks normal the chime, Apple logo, the wheel and after those things it get stucked on a gray screen.
The computer doesn't boot from USB, DVD and the cm-R restoration isn't working.
THINGS I'VE DONE:
1. I took to an Apple authorized service in Curitiba, Brazil. They reinstalled Mountain Lion (R$90,00 or about U$45,00). After couple hours of usage. Same problem started to occur again. I call them again saying that the same problem persist and they said for reinstallation, there isn't a warranty. I have to pay again for the service.
2. Reinstall OS X. I made a partion a thumb drive and reinstalled everything. After few hours same problem again. The system wasn't starting.
3. I bought a new HD. I replaced the original HDD for a SSD OCZ Vertex 3. I installed the OSX in this brand new SSD. The computer worked for 1 hour and boom, same problem of booting and starting.
4. I have tried NVRAM and PRAM (cmd+option+P+R), nothing happened. Gray screen after the Apple logo.
5. Verbose-mode (cmd+V).
6. Single-user Mode (cmd+S).
7. Start in Safe Mode. (Shift). The bar doesn't load until the end and I get a gray screen.
8. Restoring from internet. (cmd+R). Sometimes, I get the Blue Screen or the screen turn black, but I can still hear the fan spinning.
SOME PHOTOS OF THE PROCESSES:
SOLUTION, PLEASE?
I appreciate any helpful comment. Thanks.
-- Eduardo

Download at www.memtestosx.org
Power on your MBP while holding down the Command and S keys to force Mac OS X to boot into Single User Mode. Once you see a black screen with white text, you can release the key combination. After all the system logging is done scrolling past, type 'memtest all 2' (without the quotes) to test all memory two times. Two passes should be enough to detect any blatant problems, but I wouldn’t hesitate to let it run for hours on end if I suspected an intermittent memory problem (memtest all). When complete, you should be greeted with “All tests passed” if your RAM is in good condition. If your system locks up or freezes indefinitely during the test, you may have a bad memory module on your hands.
(above taken from www.command-tab.com)

White/Gray screen

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