White Macbook Unibody Hinge cracks?

Hi there,
I purchased my macbook back in 2010, as you call might be able to tell it is way out of warranty, but just after it was out i took it in to apple store Birmingham for another issue i had with the software, the Genius then noticed that the hinges of my laptop screen had cracked and told me that i could have the screen replaced free of charge. To this i was very happy becuase i thought it might have been something i had done.
Now a little more then a year on the same thing has happened, 2 hair line cracks have appeared again in the same place as the first one. so i took it back to the store again where i was once again that they would replace the screen free of charge.
Now i know that they are going/done this free of charge twice now, but i am a little concerned that it will just happen again in the next 6-12 months and ill have to make another trip to the shop.
has anybody else had this problem where they have done anymore then just replace the screen??
Thanks
Tom

TommGreenn wrote:
Ohh fair enough, thats good then.
and i had am idea that it might be three times, to get a replacement, (i had a problem with a old laptop that had to happen 3 times and they gave me a new one)
well this is the second display i will be having, if it happens again ill be ringing them up and asking, even though i don't have extended warranty do you reckon they will still talk to me?
I had one that was out of warranty when I brought it in to the Apple Store and the Genius that I took it to, I took it because my hinges broke and the screen didn't line up properly on the computer when it was closed. I had to pay for that which I was expecting because it was out of warranty. However, while I had it in there, and while I was talking to the Genius, he noticed something that was broke that was common and that they knew about, and they took care of that while it was in there free of charge. While it wasn't a screen, it was a MacBook that had the chipping around the screen and around the top plate of the case, they took care of it free of charge. The replaced all those pieces, put in a new keyboard, and a new trackpad all with the top cover as well. When I got it back, it was like a whole different computer. It was nice to get the customer service like that.

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White macbook: upper case cracked at edges. Is replacement possible?

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Hi Fatjim,
It's been over a year since your post, so I hope you receive this query.
My daughter's white plastic MacBook -- about the same vintage as yours or a bit newer: Aug 2009 -- developed those well-known top case cracks about 2-1/2 years ago, within the 1-year warranty (I didn't even know about defects covered beyond that point). Was directed to a very good, nice, decent Apple support and repair store in NYC (which is a miracle, believe me!!!). No computer sales, just support. Very specialized and very personal. Completely different from other "authorized Apple" support stores in NYC. They replaced that one top piece quickly and for free. But perhaps a year later the top plate started developing new chips all over the place. I e-mailed Manny -- a terrific guy -- the person there who'd helped me before with both her Mac and mine, to ask about it, but got no reply. Maybe he missed it. E-mail is fallible. With a high schooler who "depends" on her Mac (social stuff as well), getting it out of her hands for any length of time is not easy, so I didn't pursue it further.
Now, it's 3-1/2 years old, but still functions perfectly well for all her needs and seems likely to for at least another year or more. (I know my MacBook Pro of the same vintage shows no sign of becoming "old" in any ways whatsoever.) But now her cracks, as with some other in this discussion, have extended further, and the entire frame around the screen -- directly around the screen and the entire top frame that holds the screen -- have cracks and breaks that really worry me functionally. (I have to press it down in the back after she closes it to get the top shell and bezel that hold the screen to snap back together at one, point, but there are holes, and yet new cracks forming!) I'm finally getting the courage to upgrade her machine from the Leopard OS it came with to the Snow Leopard disk that arrived with it, which I should have done immediately, but fear it will be for a machine that can't hold together. STILL...it does seem like a true manufacturing defect in all places. She's really a very careful kid.
Here in friendly NYC you'd be hard pressed to find any store that says "Apple" on it to actually do what they're supposed to do -- it's time spent on paperwork they could spend on something more profitable. Except, I hope, the one I used before, who has all our information, but has not seen me since 2010 or 2011.
My wife works for a well-heeled school that replaces all their harware every two years whether it needs it or not. To them, 2 years = out of date. But she gets her stuff for free. My daughter and I do not, and we really cannot afford to just replace the machine -- especially if it's working just fine, even with all the cracks and holes. (The economic recovery has not reached us, big surprise.)
YOUR success story caught my attention for this very reason, as did someone else's, here in the US, who mentioned a five-year period for cracked plastic on these things. So I want to clarify what you or anyone else has done.
You say you contacted Applecare. Is that right? What/who exactly is that? Who/what number do you call or what web site do you go to to find folks there who are truly helpful?
Do you need a special Applecare contract that we would have had to buy at the time the Mac was bought?
It really sounds like calling someone at the right # at Apple (esp. with their current Congressional tax problems!) might give me a "number" of some sort that I could just bring to Manny, or whoever is there, when my kid goes to camp and say: "Here, they said to replace all this crappy plastic. Apple will pay."
Any advice or solid info from anyone would be GREATLY APPRECIATED!!!!!!!!!!!!!!!!!
Sorry this was so lengthy -- putting it off so long just made it grow and grow.
- Dave

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sparu wrote:
Not sure if apple has spares to repair the cracked outer shells. Any idea how long and how much it costs to get it fixed ? Or can I return my laptop to get some store credit and buy a new Macbook ??
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Message was edited by: zioneyes

Ziatron wrote:
Apple does not regularly read these forms. The best way to communicate with Apple is with the below link.
http://www.apple.com/feedback/macbook.html
Thank you for your helpful and detailed response, Ziatron. I am aware Apple is unlikely to peruse my forum post, I was just crying out in anguish at the gods that be, so to speak.
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Hi all,
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1) It's impossible to guess the likelihood of cracks. We don't have the numbers.
2) Discolouration seems to have been a problem specific to some earlier ones.
3) The MacBook is solidly built, but still feels more fragile than a MacBook Pro or even an iBook.
4) the outside plastic is easily scratched.
5) impossible to say, we don't have the numbers
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Any question you wrote which includes the words likely or likelihood is impossible for users to answer meaningfully, since we don't have access to any good numbers. Just from watching this discussion board, it might appear that cracks and discoloration are likely, but since Apple has sold millions of these things, these issues might really be measured as a small fraction of a percent. We just can't know.
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dts2012 wrote:
is there any chance the apple store would be willing to replace it for me still a this point?
Call an Apple store and ask.
dts2012 wrote:
is it possible to replace my keyboard with one of the keyboards from the late 2008 aluminum body to avoid future chipping or would this not fit my model?
no.

Is the current macbook going to crack as well?

I want to buy the current macbook (not the ones coming out soon) but I've also seen some bottom right or left of the white macbook cracked on some websites. I am not sure if it is the current model or the previous ones.
I've heard apple has solved this problem, but not very sure....
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Can someone please help me verify this?

The odds are against it, but I wouldn't hold my breath if someone is doing something that mistreats it badly. You have to remember, regardless of the material, there are some levels of stress no material can handle. See the suggestions I offer here to avoid problems like that:
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System Requirements
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White Macbook Unibody Hinge cracks?

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