White Nokia Lumia 920 Back Stained Blue from Phone...

Hello everyone, 
I bought my White Nokia Lumia 920 back in December and have really enjoyed the OS. I purchased a blue phone case on eBay for an inexpensive price and I recently removed it to learn that the case has stained the back of the phone light blue. My speculation is that at some point the back of the phone heated up and the paint possibly transferred. I tried to wipe it off with some household cleaner and similar products, but nothing has worked. It looks like the dye or paint is underneath the topical layer of the back the of the phone. 
I also visited the AT&T store and they told me that there was nothing that they could do about it because it is a cosmetic defect. Their only suggestion was to contact whoever made the case, which I had already done. 
Has anyone experienced this? How can I clean it? What can I do??
Thanks!
Attachments:
Nokia Lumia 920.jpg ‏329 KB

that breaks the heart of the inner geek inside me to see that beautiful phone destroyed by the cover.... the advice in the link Farby has provided may work for you, otherwise, as the AT&T people suggested, i would be chasing up the people that made the case sold to you and demanding explanations and money....

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