White preview panel

My Adobe Premiere Elements 10 program was working fine a few months ago. Now I get a white preview panel while the sound goes on. If I click on the panel, I get a picture, but the action stops. If I click the start button, the sound continues, but the picture stays frozen or reverts to a white panel. Online support people are throwing any old solution at it, and not staying on the line long enough to find out that nothing is solving the problem. Perhaps related: Two screens now pop up when I open the program. The first says an incompatible display driver was detected, and suggests I get the one I already have. I even reinstalled it, but the messages continue. I also get a screen asking where various of my files are. Clicking past both of them opens the program--but with the white preview panel. There is yet another possibility: In December, I backed up the current version of my film onto a disc, being careful to NOT save the changes. Have I messed up things so badly that I need to delete everything and start over with the saved disc version?

The "white display," is almost always caused by an obsolete, or corrupted video driver.
What make and model of video card/chip do you have?
What is the number and date of the installed video driver?
Do not trust the OS, or any utility to tell you, if you have the very latest driver version. You need to go to either the mfgr's. Web site, or in the case of Dell, HP, and others, the computer mfgr's. Web site, to download and install the latest driver.
Good luck,
Hunt
PS - Welcome to the forum!

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upholsteryteacher
That was good news that you have Premiere Elements 10 and Intel video card and not NVIDIA. To date, a certain display issue has been specific to the Premiere Elements 10 user whose computer uses a NVIDIA video card.
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https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&Product Line=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%C2%AE+945GM+Express+Chipset+Famil y
or
This information might be obtained from the HP web site.
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White preview panel

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