White screen and black outlines for the icons!!!

Please help, My daughters phone has been going wrong for a couple of wks. i have had error 507 messages and have had to force the reboot twice. But today its something new... all the icons and applications are now just a black outline on a white screen, no colour or they are writting?  Calls can b received but thats it. Please advise. Many Thanks.

No problem.
Options or Settings... is normally an icon that looks like a gear or a wrench, and will have "Settings" or "Options" underneath it. Normally.
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