White screen and computer and iTunes will not recognize

I was attempting to install the update, when my computer and iTunes stopped recognizing the iPhone. Now it is stuck on a white screen, and I can't do anything. Help, please!

Hi,
Try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again, as described on page 46 of the iPhone User Guide.
http://manuals.info.apple.com/en/iPhoneUserGuide.pdf
If you cannot restart the iPhone, try resetting it by holding the Home and Sleep/Wake buttons until you see the Apple logo as described here: http://docs.info.apple.com/article.html?artnum=305743
If the issue persists, try putting the iPhone into recovery mode as described here: http://support.apple.com/kb/HT1808
-Jason

Similar Messages

  • Updating to iOS 5.1.1 computer or iTunes will not recognize the device

    Ok I have tried everything possible short of going to the apple store. My computer will not recognize my Ipod and it will not show in iTunes. The computer makes a noise when I plug the device in but nothing happens. The iPod is stuck on the dfu screen and will not sync at all.. Please help me out here... The iPod has never been jailbroken and I really don't feel like paying apple to fix something that the screwed up.. any help would be greatly appreciated.
    Things I have tried.
    1.) USB Isolation (I have plugged the iPod into every port on my computer)
    2.) Using Programs to kick it out of DFU.
    3.) Reinstalling all Apple related software
    4.) Stopping and restarting the mobile device driver
    5.) Screaming at the top of my lungs!!!

    ok well I figured it out heres the link http://support.apple.com/kb/TS1538http://
    I had to install the driver from the mobile device support folder to the parent usb composite device in device manager.

  • HT2250 I have Bonjour files on my computer, but iTunes will not recognize it, how do I fix this?

    I have Bonjour files on my computer, but when I open iTunes it says that I don't. Somehow the services are turned off, but I can't just turn on a file. How do I turn it back on?

    Hello th3maj0r,
    I was thinking that it might be a good idea to remove iTunes and all of its components including Bonjour and re installing them.
    Depending on the version of your OS:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/ht1925
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/ht1923
    Regards,
    Sterling

  • My itunes will not recognize my ipod touch

    I'm using a Mac desktop and it/my itunes will not recognize my ipod touch. I have resent my ipod and have also done all the suggested things on the apple website and still it is not being recognized, I do not know what else I can do. My macbook will recognize my ipod touch but I don't want to sync it to that itunes since it is already out of date, I want to sync it to my desktop mac where I already have the latest version of itunes, and all the music I want to sync onto my ipod touch. What can I do?

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • I purchased a used Ipod touch 4th gen and my computer (Windows XP) recognizes it as a camera but Itunes will not recognize the ipod. Old ipod works and connects fine. Any suggestions?

    I purchased a used Ipod touch 4th gen and my computer (Windows XP) recognizes it as a camera but Itunes will not recognize the ipod. Old ipod works and connects fine. Any suggestions?

    Well, there is always the possibility that it's been jailbroke, in which case, you're out of luck.  However...
    http://support.apple.com/kb/TS1369
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • My ipad will not turn on/charge, itunes will not recognize ipad, has been charging for hours power and sleep button did not work

    My ipad will not turn on/charge. has been charging for hours. Itunes will not recognize it and i have tried the power/sleep button as well. PLEASE HELP!

    Please tell me that it has NEVER been jailbroke.  If it hasn't been, here are some standard repair procedures:
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, if you have IOS-7, read this.

  • TS1410 My iTunes will not recognize my iPod Nano 6th gen.   It has worked in the past and it works with my iPod 4th gen.  I've gone through the troubleshooting steps as suggested, but still -- nothing.  Now, what??

    iTunes will not recognize my Nano 6th gen. as a device.  It has been recognized  in the past and iTunes does recognize my Nano 4th gen.  The device connects to the Mac and charges allright.  All of the functions on the Nano work but want to modify my music, I'm tired of the same songs etc. 

    Universal Serial Bus controllers
         Intel(R) ICH9 Family USB Universal Host Controller - 2934
         Intel(R) ICH9 Family USB Universal Host Controller - 2935
         Intel(R) ICH9 Family USB Universal Host Controller - 2936
         Intel(R) ICH9 Family USB Universal Host Controller - 2937
         Intel(R) ICH9 Family USB Universal Host Controller - 2938
         Intel(R) ICH9 Family USB Universal Host Controller - 2939
         Intel(R) ICH9 Family USB Universal Host Controller - 293A
         Intel(R) ICH9 Family USB Universal Host Controller - 293C
         USB Composite Device
         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
         USB Root Hub
    I'm not sure if it charged when I hooked it up to my roommate's computer, but it definately didn't register either. If I put it on the dock it plays so the port is fine, but that still doesn't help me sync it to my computer.

  • My ipod classic turns on with apple logo then shuts off about 30 seconds later, when plugged in my windows and itunes will not recognize it.

    earlier my itunes told me that my files were corrupted and I needed to restore, so I did.  In the middle of the restore I lost internet connection. Now my computer and Itunes will not recognize my Ipod and if it is not plugged in when I turn the Ipod on it only shows the apple logo then shuts off after 30 seconds.  If it is plugged in it will charge, but Itunes and Windows will not recognize it.  I have tried the menu + select shutoff multiple times with no change.  All it will say while it is charging is do not disconnect.

    The clicking sound is your iPod Hardisk, trying to retract and find the boot sector unsuccesfully.
    Hopefully, you can do the iPod Disk Diagnostic as in this great post by tt2., it wont fix your problem, but let you know, how dire is your Hardisk health.
    So only as a last resort, one way, to get the stuck Hardisk head free, is to bang the iPod on a rubber mouse pad, when you reset it, but do it at your own risk, some very lucky guys got it working again for the next 14 months, like myself.

  • TS1538 Itunes will not recognize my ipad 1 anymore. Did everything it told me to check and still will not recognize it.

    my itunes will not recognize my ipad anymore. Did everything it told me too. What can I do now.

    Have you tried here >  http://support.apple.com/kb/TS1538
    If so...
    Try a Restart of your Computer and this Reset for the iPad...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons..

  • No matter what i do i cant restore my iPod and iTunes will not recognize it

    no matter what i do i cannot restore my iPod to factory settings and iTunes will not recognize my iPod but Windows will (i've tried everything) please help me

    what happens when you connect your ipod to the computer?
    did you follow these procedures for reset and restore?
    Resetting
    Restore your iPod

  • HT1386 Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize th

    Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone.  I have gone thur the steps for windows 7 and still nothing???  I have downloaded the newest version I itunes too. 

    Hi Midwestboy,
    If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Regards,
    - Brenden

  • HT1459 Serial number is faded and too small to read. Itunes will not recognize my IPod Classic. How can I delete the current iPod software and reinstall it to see if this would solve the problem?

    I recently upgraded my Itunes softeware, now itunes will not recognize my IPod Classic. If I delete the current IPod software and reinstall it, would this solve the problem, and if so, I'll need step by step instruction.

    Yep.
    Take a look here:
    http://www.snsforums.com/index.php?showtopic=235
    It appears that SANmp is indeed the most likely source of your problem.

  • My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me

    My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me

    I've done all of these, even trying a different USB port, and still, nothing. This is really confusing. Windows 8.1 said something to do with USB malfunction or something and nothing works. I need to restore my iPhone quickly and nothing has happened. My cable is not genuine Apple product. iTunes makes the noise that it makes when I connect the device, but it doesn't say 'iPhone is in recovery mode' or even say 'iPhone' in the corner. I am really fed up and would really appreciate a response.
    Thanks,
    Nathan.

  • Updated to Windows 8.1 and ITunes will not recognize the nano 6th generatio IPod

    Updated to Windows 8.1 and ITunes will not recognize the nano 6th geneartion IPod. I tried all the things that was listed on troubleshooting. Help

    Did you ever get help for this? I use the radio feature often and now it will not play, since updating to Windows 8.1.

  • Itunes will not recognize my iphone 5s and i need to reset to factory settings

    itunes will not recognize my iphone 5s and i need to reset to factory setting because the phone is locked and cant remember passcode

    Hi CMC08,
    Welcome to the Support Communities!  The resource below will explain what to do if you forgot your passcode and need to restore your iPhone:
    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
    http://support.apple.com/en-us/ht1212
    Erase and restore
    If you can't remember your passcode, you'll need to erase your device, then use a backup to put your data and settings back on your device.
    Recovery
    Mode
    Use these steps if you've synced your device with iTunes.
    Use these steps if you have an iCloud account and have Find My iPhone turned on. 
    Use recovery mode if you can't sync or connect with iTunes and don't have an iCloud account.
    I hope this information helps ....
    - Judy

  • I have a Samsung tablet and iTunes will not recognize device to synch

    I have recently purchased a movie to download and synch to my Samsung tablet.  iTunes will not recognize the device.  Everytime I try to bring up movie it wants to keep downloading it.  Any suggestions?

    Itunes does not sync to non Apple devices.

Maybe you are looking for