White screen and freeze when trying to restart after downloading Mountain Lion 8.2 upgrade. Mac will not shutdown or restart without freezing on whitescreen.
Downloaded Mountain Lion update 10.8.2 last night. All went well until the message after the download – restart your mac to install this update. The screen went white and the machine didn’t restart. After waiting for quite a while, I shutdown using the main power button. Restarted iMac later and it opened in 10.8.1 and the iTunes icon informed me that I had an upgrade to 10.8.2 that required me to restart the machine to install the upgrade. I did this and again, the screen went white and froze when trying to restart. Rebooted thinking I might be OK to run in 10.8.1 and ignoring the update but when I tried this the Mac worked fine but when I came to shut down I got the white screen freeze thing again. Does anyone have any easy-to-follow solutions for this or will I have to shut down using the main power button every day?
Many thanks for any suggestions.
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair the Disk, then Repair Permissions.
If that doesn't help Reinstall the OS.
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My mac will not shutdown or restart. Any help?
My mac will not shutdown or restart, it goes to a grey screen and just hangs there, I have left it overnight and when I have a look in the morning it is still hanging on the grey screen. Any help?
Zap the PRAM and reset the CMS
A small amount of your computer’s memory, called “parameter random-access memory” or PRAM, stores certain settings in a location that OS X can access quickly. The particular settings that are stored depend on your type of Mac and the types of devices connected to it. The settings include your designated startup disk, display resolution, speaker volume, and other information.
Shut down the computer.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Immediately press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.Continue holding the keys down until the computer restarts, and you hear the startup sound for the second time.
Release the keys.
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How to Reset Your Mac's SMC
The method for resetting your Mac's SMC depends on the type of Mac you have. All SMC reset instructions require shutting down your Mac first. If your Mac fails to shut down, try pressing and holding the power button until the Mac shuts down, which usually takes 10 seconds or so.
Mac portables with user-removable batteries (MacBook and most MacBook Pros):
Shut down your Mac.
Disconnect your Mac portable from its MagSafe connector.
Remove the battery.
Press and hold the power button for at least 5 seconds.
Release the power button.
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Reconnect the MagSafe connector.
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Mac portables with non-user-removable batteries (MacBook Air and some late 2009 MacBook Pro models):
Shut down your Mac.
Connect the MagSafe power adapter to your Mac and to a power outlet.
On the built-in keyboard (this will not work from an external keyboard), simultaneously press and hold the left shift, control, and option keys while you press the power button. Release all keys at the same time.
Press the power button to start your Mac.
Mac desktops (Mac Pro, iMac, Mac mini):
Shut down your Mac.
Unplug your Mac's power cord.
Press and hold the Mac's power button for 15 seconds.
Release the power button.
Reconnect your Mac's power cord.
Wait five seconds.
Start your Mac by pressing the power button.
Alternative SMC reset for Mac Pro:If you have a Mac Pro that isn't responding to the normal SMC reset as described above, you can force a manual SMC reset by using the SMC reset button located on the Mac Pro's motherboard.
Shut down your Mac.
Unplug the Mac's power cord.
Open the Mac Pro's side access panel.
Just below the Drive 4 sled and adjacent to the top PCI-e slot is a small button labeled SMC. Press and hold this button for 10 seconds.
Close the Mac Pro's side door.
Reconnect your Mac's power cord.
Wait five seconds.
Start your Mac by pressing the power button. -
I don't get access to Messages and Facetime on my MacBook Pro after downloading Mountain Lion.
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3) I follow this instruction, but get the same dialogue box over and over agin.
Any ideas?
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iTunes keeps freezing up when trying to sync my iPod on my Windows 7 computer. Will not go past "Determining which tracks to sync". Any advice?
Hello clarikr,
After reviewing your post, I have located an article that can help with iTunes for Windows. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
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Hi Judy,
You can easily make FaceTime calls by opening the FaceTime app on your iPhone and entering in the email address and you will see an option for a FaceTime call. You can also create a contact for that person to make it easier if you plan on making frequent calls to them. Take a look at the link below for more information.
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http://help.apple.com/iphone/8/#/iph7801d5771
Take it easy,
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Tried resetting SMC ?
http://support.apple.com/kb/HT3964
Choose the method for:
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I've disabled firewall and all antivirus apps to no effect.
This happens with v3 and v4.
IE works fine.'''Addendum:''' The freeze is also happening at random even without opening Firefox, it has a chance of happening when I click something. My computer has frozen when I: 1- clicked the "reveal desktop" button to minimize all windows; 2- Attempted to close a tab in Chrome; 3- Clicked "play" in a Youtube video that had been loaded and waiting for some time). It will also almost always freeze when I leave it idle for more than about 10 minutes.
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I think my computer is breaking down. :( -
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http://www.apple.com/support/mac/app-store/contact.html?form=account
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Welcome to the Apple Support Communities
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Resolving duplicate Contacts after setting up iCloud Contacts
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