White screen appeared twice now when Curve 8520 battery is low? (Please Help)
I'm really worried that my Blackberry is going to die ... I've only had it just over a year & I'm still paying for it, so for it to die on me would be truly upsetting!!
I've had the white screen twice now while my battery is low, I've seen a fix online about if you get the white screen & it won't come back on, but I don't know if that would be good for me to do, also can you please let me know before any fix if I will lose anything such as my BBM contacts for example!!!!!
Here's my device info as requested :
Your carrier: I'm not sure what this means but I'm on O2 in the UK (If this is what it means)
Model info and OS version (Go to Settings, then Options, then about), showed me the following info :
BlackBerry® 8520
Smartphone (EDGE, Wi-Fi)
v5.0.0.681 (Platform 5.2.0.67)
Cryptographic Kernel v3.8.5.85
Branding Version: 1.0.125.652H
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 3.0.0.113
www.blackberry.com
Copyright © 1997-2010
Research In Motion Limited
Nuance VSuiteVersion: 3.2
V 3.2.33 (b3.5)
Device: BlackBerry 8520
Apps and free space : I don;t have many app's really, Facebook, Twitter, I have the bejewelled & Sims 3, a horoscope one, wrestling online & Bebuzz .. I think that's it really, free space not sure but I know that it's ok though.
I've done a battery pull each time the phone has done this ... & it's just re-booted the phone fine, but the fact the white screen issue has happened to me twice now in the past few days is worrying, it's always when the battery is low .... I've noticed the battery seems to charge up quite quickly too ... not sure whether that means anything.
Please kindly help as soon as you possibly can ... I want to fix this early on the best way I can with hopefully not losing anything either ... such a gutter!! :-(
THANK YOU TO WHOEVER KINDLY TAKES THE TIME OUT TO HElP ME HERE!!!
We can do a few things just in case your phone situation gets worse.
I highly recommend that you do a full backup of the data using the desktop manager.
If you need to install it on your computer, get it from:
http://us.blackberry.com/apps-software/desktop/desktop_pc.jsp
After that, install blackberry protect if you haven't done so already. make sure your online backup ran ok.
http://us.blackberry.com/apps-software/protect/
I then recommend that you reload your device software. here are the steps.
http://us.blackberry.com/support/installpc.jsp
I hope this helps.
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We had no problems with this in the past but now a white screen appears instead of the captivate running. The file is used when we use Captivate, streaming video, or HTML assessment. It triggers a complete signal to our LMS at the end. Is there anything that we are missing? The file is:
package {
import flash.display.MovieClip;
import flash.display.Sprite;
import flash.display.Loader;
import flash.events.MouseEvent;
import flash.events.Event;
import flash.events.ProgressEvent;
import flash.net.URLRequest;
import flash.net.URLLoader;
import flash.system.Security;
import BrightcovePlayer;
import flash.media.SoundMixer;
import caurina.transitions.Tweener;
import caurina.transitions.properties.ColorShortcuts;
import pipwerks.SCORM;
import flash.external.ExternalInterface;
public class MainWrapper extends MovieClip {
public var loadedSwf:URLRequest;
public var contentLoader:Loader = new Loader ;
public var contentContainer:Sprite;
public var xmlLoader:URLLoader;
public var videoList:XML;
public var currentLoadedSection:Number;
public var nextEnabled:Boolean = false;
public var currentModule:Number = 0;
public var currentContent:Number = 0;
public var currentContentType:String;
public var advanceBehavior:String;
public var prevBehavior:String;
public var previousPage:String;
public var moveAdv:Boolean;
public var timesAdvanced:Number = 1;
public var numPages:Number = 1;
public var furthestPage:Number = 0;
public var scorm:SCORM;
public var lmsConnected:Boolean;
public var lessonStatus:String;
public var success:Boolean;
public var suspend_str:String;
public var suspend_data:String;
public var arrayToParse:Array;
public var videoChoice:Number = 0;
public var vidChoice:Number = 0; // Picks up button selections from loaded swf...default is 0 if only one ID supplied
public var vidID:Array = new Array(); // Recieves XML supplied video IDs
public var MC:MovieClip;
public var swfURLChoice:Number = 0; // Picks up button selections from loaded swf...default is 0 if only one ID supplied
public var swfURL:Array = new Array(); // Recieves XML supplied swf URLs
public function MainWrapper() {
// constructor code
addEventListener(Event.ADDED_TO_STAGE,init);
public function init(e:Event):void {
initializeTracking();
contentContainer = new Sprite ;
addChild(contentContainer);
exit_btn.visible = false;
main_HUD.home_btn.visible = false;
addNavListeners();
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textPanel_mc.mask = panelMask_mc;
ColorShortcuts.init();
Security.allowDomain("http://admin.brightcove.com");
Security.allowDomain("http://c.brightcove.com");
Security.allowDomain("http://brightcove.com");
BrightcovePlayer.initialize(this,onBrightcoveVideoComplete,onBrightcoveInitComplete,onBri ghtcoveVideoPlay);
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xmlLoader = new URLLoader ;
xmlLoader.addEventListener(Event.COMPLETE,showXML);
xmlLoader.load(new URLRequest("playlist.xml"));
public function showXML(e:Event):void {
trace("Line 95: Loaded XML");
xmlLoader.removeEventListener(Event.COMPLETE,showXML);
XML.ignoreWhitespace = true;
videoList = new XML(e.target.data);
numPages = videoList.module[currentModule].listedContent.length();
trace("Line 100: numPages="+numPages);
loadContent();
public function mainMenuVisibility(setVis:Boolean):void {
main_HUD.visible = textPanel_mc.visible = setVis;
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trace("Line 107: video has stopped");
endPageNav();
private function onBrightcoveVideoPlay() {
trace("Line 111: player is playing");
Tweener.addTween(BrightcovePlayer.instance,{alpha:1,time:3});
updateNav(currentContentType);
loadMsg_mc.visible = false;
checkForBeginning();
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trace("Line 118: init is complete");
loadXML();
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if (currentContent > furthestPage) {
furthestPage = currentContent;
trace("Line 125: The furthest page so far: "+furthestPage);
saveCoursePos() //SCORM Bookmark
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trace("Line 133: loading a Captivate swf");
advanceBehavior = "next";
prevBehavior = "prev";
loadMsg_mc.visible = true;
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contentLoader.contentLoaderInfo.addEventListener(Event.COMPLETE,loadComplete);
contentLoader.load(loadedSwf);
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advanceBehavior = "next";
prevBehavior = "prev";
loadMsg_mc.visible = true;
BrightcovePlayer.stopAndHide();
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trace("XXXXXXXXXXXXX "+(String(swfURL[swfURLChoice]))+" XXXXXXXXXXXXXXXXX");
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contentLoader.contentLoaderInfo.addEventListener(Event.COMPLETE,loadComplete);
contentLoader.load(loadedSwf);
break;
case "quiz" :
trace("Line 158: loading a quiz");
advanceBehavior = "next";
prevBehavior = "prev";
BrightcovePlayer.stopAndHide();
loadMsg_mc.visible = true;
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loadedSwf = new URLRequest(String(swfURL[swfURLChoice]));
contentLoader.contentLoaderInfo.addEventListener(Event.COMPLETE,loadComplete);
contentLoader.contentLoaderInfo.addEventListener(ProgressEvent.PROGRESS,loadProgress);
contentLoader.load(loadedSwf);
break;
case "bcVid" :
checkForBeginning();
advanceBehavior = "next";
trace("Line 172: loading a Brightcove video");
//vidFrame_mc.visible = true;
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//setChildIndex(vidFrame_mc,numChildren - 1);
vidID = videoList.module[currentModule].listedContent[currentContent].videoID.split(",");
trace(vidID);
BrightcovePlayer.instance.alpha = 0;
BrightcovePlayer.playVideo(this,0,vidID[videoChoice],140,112.5,"");
break;
default :
trace("Line 183: unrecognized type. check the node's 'type' attribute");
break;
public function contentFadeOut():void {
if (currentContentType == "bcVidBranch" || currentContentType == "bcVid") {
trace("Line 190: fading BC vid");
Tweener.addTween(BrightcovePlayer.instance,{alpha:0,time:.5,onComplete:doLoadNext});
} else {
trace("Line 193: fading something else");
Tweener.addTween(contentLoader.content,{alpha:0,time:.5,onComplete:doLoadNext});
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switch (moveDir) {
case "up" :
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Tweener.addTween(textPanel_mc,{y:145,time:.5,transition:"easeOutSin"});
break;
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Tweener.addTween(textPanel_mc,{y:645,time:.5,transition:"easeOutSin"});
break;
default :
trace("Line 211: WAT. That is not a valid direction");
break;
public function getSWFChoice(e:Event):void {
MC = MovieClip(contentLoader.content);
swfURLChoice = MC.swfURLChoice;
contentLoader.content.removeEventListener( "getSWFChoice" , getSWFChoice );
trace("YYYYYYYYYYYYYYYYY swfURLChoice="+swfURLChoice+" YYYYYYYYYYYYYYYYYYYY");
playOn();
public function getVidChoice(e:Event):void {
MC = MovieClip(contentLoader.content);
videoChoice = MC.vidChoice;
contentLoader.content.removeEventListener( "getVidChoice" , getVidChoice );
playOn();
public function playOn() {
timesAdvanced++;
moveAdv = true;
contentFadeOut();
hideNavControls();
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loadMsg_mc.visible = false;
contentLoader.contentLoaderInfo.removeEventListener(Event.COMPLETE,loadComplete);
contentLoader.contentLoaderInfo.removeEventListener(ProgressEvent.PROGRESS,loadProgress);
contentLoader.content.addEventListener("endOfContent",endContentHandler);
contentLoader.content.addEventListener("getSWFChoice",getSWFChoice);
contentLoader.content.addEventListener("getVidChoice",getVidChoice);
Tweener.addTween(main_HUD.progBar_mc.progFill_mc,{scaleX:(currentContent) / int(numPages - 1),time:.4,transition:"easeOutSin"});
if (currentContent == 0){
main_HUD.pgNum_txt.text = "Welcome";
} else{
main_HUD.pgNum_txt.text = "Page " + currentContent + " of " + int(numPages - 1);
switch (currentContentType) {
case "cap" :
contentLoader.content.addEventListener("quizAdvancePage",quizNext);
break;
case "swf" :
contentLoader.content.addEventListener("quizAdvancePage",quizNext);
break;
case "quiz" :
contentLoader.content.addEventListener("quizAdvancePage",quizNext);
var loadedContent = MovieClip(contentLoader.content);
var xmlQuizContent = videoList.module[currentModule].listedContent[currentContent].question;
var numQuestions = int(xmlQuizContent.length());
var questionArray:Array = new Array ;
var choiceArray:Array = new Array ;
var correctChoiceArray:Array = new Array ;
var responsesArray:Array = new Array ;
var passedImageArray:Array = new Array();
for (var i = 0; i < numQuestions; i++) {
questionArray.push(String(xmlQuizContent[i].questionText));
var tempString:String = "";
for (var j = 0; j < xmlQuizContent[i].answerChoice.length(); j++) {
tempString += xmlQuizContent[i].answerChoice[j] + "%";
choiceArray.push(tempString);
tempString = "";
correctChoiceArray.push(xmlQuizContent[i]. @ correctChoice);
passedImageArray.push(xmlQuizContent[i]. @ dispImage);
responsesArray.push(xmlQuizContent[i].responseText);
loadedContent.populateQuiz(questionArray,choiceArray,correctChoiceArray,responsesArray,pa ssedImageArray);
break;
default :
break;
addContent();
checkForBeginning();
public function endContentHandler(e:Event):void {
//here, we will enable navigation again
trace("Line 295: END OF CONTENT");
mainMenuVisibility(true);
loadMsg_mc.visible = false;
endPageNav();
updateNav(currentContentType);
Tweener.addTween(main_HUD.next_btn.bg,{_color:0xffffff,time:.4,transition:"easeOutSin"});
nextEnabled = true;
//checkFurthestPage(e.target.currentFrame);
checkFurthestPage(currentContent);
if (currentContent == int(numPages - 1)) {
setCourseToComplete();
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if (isNaN(furthestPage[currentLoadedSection])) { trace("Line 312: furthestPage[currentLoadedSection] is NaN"); }
if (evalNum > furthestPage[currentLoadedSection]) {
trace("Line313: currentLoadedSection is a Number");
furthestPage[currentLoadedSection] = evalNum;
trace("Line315: furthestPage[currentLoadedSection] = "+furthestPage[currentLoadedSection]);
saveCoursePos();
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trace("Line 321: On page " + currentContent + " of " + int(numPages - 1));
setChildIndex(main_HUD,numChildren - 1);
if (currentContent < int(numPages - 1)) {
main_HUD.next_btn.visible = true;
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exit_btn.visible = true;
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main_HUD.next_btn.visible = false;
main_HUD.prev_btn.visible = false;
exit_btn.visible = false;
public function loadNext(me:MouseEvent):void {
timesAdvanced++;
moveAdv = true;
contentFadeOut();
hideNavControls();
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timesAdvanced++;
moveAdv = true;
contentFadeOut();
public function loadPrev(me:MouseEvent):void {
timesAdvanced--;
trace("Line 350: loading prev");
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doLoadPrev();
hideNavControls();
public function doLoadNext():void {
switch (advanceBehavior) {
case "next" :
currentContent++;
break;
case "noAdvance" :
break;
default :
for (var i in videoList.module[currentModule].listedContent) {
if (advanceBehavior == videoList.module[currentModule].listedContent[i].contentTitle) {
currentContent = i;
break;
trace("Line 372: loading next");
contentLoader.unloadAndStop();
if (contentContainer.numChildren > 0) {
contentContainer.removeChild(contentLoader);
loadContent();
public function doLoadPrev():void {
switch (prevBehavior) {
case "prev" :
currentContent--;
if (currentContent < 0) {
currentModule = 0;
currentContent = 1;
timesAdvanced = 2;
numPages = 2;
break;
default :
for (var i in videoList.module[currentModule].listedContent) {
if (prevBehavior == videoList.module[currentModule].listedContent[i].contentTitle) {
currentContent = i;
break;
trace("Line 400: loading prev");
contentLoader.unloadAndStop();
if (contentContainer.numChildren > 0) {
contentContainer.removeChild(contentLoader);
loadContent();
public function addContent():void {
contentContainer.addChild(contentLoader);
navToTop();
textPanelListener();
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var percentageLoaded:int = (pe.bytesLoaded / pe.bytesTotal) * 100;
trace("Line 415: Loading..." + pe.bytesLoaded + " out of " + pe.bytesTotal);
loadMsg_mc.loadText_txt.text = String(percentageLoaded) + "%";
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trace("Line 420: Checking nav. On Page " + currentContent);
if (currentContent == 0) {
main_HUD.prev_btn.visible = false;
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trace("Line 427: Check for beginning");
if (currentContent != 0) {
trace("Line 429: Is not beginning");
main_HUD.prev_btn.visible = true;
} else {
mainMenuVisibility(false);
if (currentContent < furthestPage) {
main_HUD.next_btn.visible = true;
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trace("Line 443: should move up");
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} else {
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public function addNavListeners():void {
main_HUD.prev_btn.mouseChildren = false;
main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_OVER,beginGlow);
main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_OUT,fadeGlow);
main_HUD.prev_btn.addEventListener(MouseEvent.CLICK,loadPrev);
main_HUD.next_btn.mouseChildren = false;
main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_OVER,beginGlow);
main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_OUT,fadeGlow);
main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_UP,loadNext);
exit_btn.addEventListener(MouseEvent.MOUSE_UP,navHandler);
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switch (me.target.name)
case "next_btn" :
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Tweener.addTween(me.target.bg,{_color:0xffffff,time:.4,transition:"easeOutSin"});
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default :
Tweener.addTween(me.target.bg,{_color:0xffffff,time:.4,transition:"easeOutSin"});
break;
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Tweener.addTween(me.target.bg,{_color:0x666666,time:.4,transition:"easeOutSin"});
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if (contentLoader.numChildren) {
var thisContent:MovieClip = MovieClip(contentLoader.getChildAt(0));
trace(currentLoadedSection+ "Current content: "+thisContent.currentFrame);
trace("Line 486 - Furthest page is "+furthestPage[currentLoadedSection]+" and the current page is "+thisContent.currentFrame);
if (furthestPage[currentLoadedSection] >= thisContent.currentFrame) {
trace("can skip this page");
Tweener.addTween(main_HUD.next_btn.bg,{_color:0xffffff,time:.4,transition:"easeOutSin"});
nextEnabled = true;
} else {
nextEnabled = false;
trace("can't skip");
public function navHandler(me:MouseEvent):void {
switch (me.target.name) {
case "next_btn" :
if (nextEnabled == true) {
nextEnabled = false;
main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_UP,loadNext);
Tweener.addTween(main_HUD.next_btn.bg,{_color:0x666666,time:.2,transition:"easeOutSin"});
determineSkip();
} else {
trace("can't proceed yet");
break;
case "prev_btn" :
exit_btn.visible = false;
main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_UP,loadPrev);
determineSkip();
break;
case "exit_btn" :
contentLoader.unloadAndStop();
ExternalInterface.call("closeCourseWindow");
break;
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scorm = new SCORM ;
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} else {
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arrayToParse = suspend_data.split(",");
currentContent = parseInt(arrayToParse[0],10);
furthestPage = parseInt(arrayToParse[1],10);
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trace("Line 554: Saving position at " + currentContent);
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trace("Line 561: Saving complteted course");
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lmsConnected = false;
public function navToTop():void {
setChildIndex(main_HUD,numChildren-1);You'll have to do two things.. Elaborate on exactly what you mean by a white screen appears. What is turning white? Are you generating a SWF from captivate of a screen capture session, then trying to load that SWF with a wrapper and when you do so it turns white? (In that scenario, if Captivate was looking for external assets it can't find, that'd be why). Please include more details on that.
Second, code of this size pasted into the forum really doesn't help. You'll need to do the work to isolate exactly what part of the code you're seeing this white box appear. Run it in a debugger line by line until you witnesss it turn white and only share that small portion of code. And if you do choose to share a ton of code, please use a site like pastebin.com which will retain formatting and color coding, making it much easier to read, and then share that pastebin link. -
A white screen appears on my phone when I enter gallery ,settings....
A white screen appears on my phone when I enter gallery ,settings....
Hi your phone may need the software re-installing
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
this link will show you whay needs to be done.
http://uk.blackberry.com/support/downloads/download_sites.jsp
if you do need to re-install your software start here, this will take you to where your can download the software to your PC or Laptop, Please read the Crackberry instruction as they will help, if you can't do it. take it back to the shop as you have a 12 month warranty, aslong as you've not had the phone 12 months, they have to send it off to blackberry -
my macair won't turn on. when I try to turn it on, the white screen appears. But instead of the apple logo, there is a flashing folder that has a question mark on it. how do i fix this?
Try this.
Erase and Reinstall OS X
Note: This will delete all data on the disk. Back up important files before continuing.
Erasing and then reinstalling OS X can give you a fresh start, making your computer exactly as it was whenever you received it from Apple. This can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads.
Select Disk Utility and then choose Continue.
Select your startup disk (Macintosh HD by default) from the left.
Select the Erase tab.
Choose the Format pop-up menu and choose Mac OS Extended (Journaled), enter a name for your disk, and then click Erase.
After the disk is erased, choose Disk Utility > Quit Disk Utility.
Select Reinstall OS X and then choose Continue.
Follow the instructions.
I hope I solved your question.
Austin -
Why would I get a white screen after answering a quiz click-through?
You'll have to do two things.. Elaborate on exactly what you mean by a white screen appears. What is turning white? Are you generating a SWF from captivate of a screen capture session, then trying to load that SWF with a wrapper and when you do so it turns white? (In that scenario, if Captivate was looking for external assets it can't find, that'd be why). Please include more details on that.
Second, code of this size pasted into the forum really doesn't help. You'll need to do the work to isolate exactly what part of the code you're seeing this white box appear. Run it in a debugger line by line until you witnesss it turn white and only share that small portion of code. And if you do choose to share a ton of code, please use a site like pastebin.com which will retain formatting and color coding, making it much easier to read, and then share that pastebin link. -
When I was editing a picture that I reposted on instagram, I hit the edit button and then a white screen appears and randomly shuts down. I have also noticed that my iPod has been crashing about every single 30 minutes! Please help!
The iPod crashing when editing a photo is a known bug in iOS 5.1.1.
For the other problem.
Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod.
If you still have the problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order -
"White Screen" appears when I play a movie
Hello,
I am trying to play a movie in Apple QuickTime 7 Pro and for some reason a white screen appears with no volume when the movie is played. Also, I get a window popping up saying "Some necessary QuickTime software is missing. It may be available on the QuickTime Web Site." I clicked on the link and tried downloading all the codecs that were available from the Apple QuickTime website. Unfortunately, none of the codecs seem to work. I am just wondering if there is a specific codec I need to download to slove this problem.
Thank you,
JustineSince your profile says you are using a Mac you would be more likely to get an answer to this question by posting in the QT for MacOS group.
http://discussions.info.apple.com/webx?[email protected]^[email protected]
But the short answer is that you do not have the video decompressor for that particular movie. Open the movie again and then open the MovieInfo window (Command-I). You should then see the compressors listed that were used in making the movie. Post the names in the Mac group and someone will possibly be able to point you to a web site that has the decompressor. It would also help if you list the movie format (avi, mov, etc) of the file. -
White screen appears when I play a downloaded movie
When I play a movie after I have downloaded it a white screen appears. Has this happened to anyone else? Does anyone have any suggestions on how fix this? I don't think it is a connection issue as I can play movie previews and trailers perfectly fine.
Smithy1783 wrote:
Through trial and error I can only glean that the problem is with the way in which the devices handshake at the point when they switch off - either explicitly or shut down suddenly when the lid is shut on my laptop or the battery goes flat.
I think that the issue does indeed lie with individual network components but my network is entirely Apple excepting the USB ext HDD that is attached to my AEBS. My house is quite small and signal strength is not an issue. I even use 802.11n on 5GHz to minimise the risk of interference... so I think that I should reasonably expect Apple to resolve such issues.
i don't know which particular problem you are talking about (possible the white screen issue), but i would assume your TV is not an apple product? an HDMI handshake is usually what causes the white screen issue, and apple have no control over how a TV manufacturer implements their own unique way for HDMI handling.
HDMI although a standard, still is quite shaky amongst lots of devices.
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