White screen at startup and no bluetooth

I have owned my iMac for 2 months.now at startup there is a white screen for 3 minutes.after it boots up the bluetooth wont work at all and can not be turned on.what do i do to fix this?

Should still be under warranty. Call Apple's Customer Support - in the US, (800) 767-2775

Similar Messages

  • HT2452 White screen at startup and stays?? How can I get past this?

    White screen at startup and stays?? How can I get past this?

    Safe Boot is perfoming a disk integrity check and repair process which may take a long time. Let it complete, though if the startup disk requires repair to begin with, it is likely already in a failed state.
    If the Mac eventually starts, take that opportunity to back up your important data if you have not already done so. It may be your last.

  • My 3 goes to white screen on startup and no further. now what?

    My iPhone 3 seems to have quit.  When I turn it on all I get is a white screen.  Is there anything I can do?

    Should still be under warranty. Call Apple's Customer Support - in the US, (800) 767-2775

  • Extended white screen on startup and shutdown?

    When I startup, I receive the gray screen with the apple logo and spinning wheel, then the screen turns white and sits for 30-45 seconds before showing me my desktop.  When I shutdown, it pretty much does the same thing.  What could be wrong?  My system still works, but I am concerned about the delays. The issue existed before I upgraded to Lion and still exists.

    No solution, I'm afraid, but just to say I seem to have the same problem.
    Since installation of Mountain Lion, my iMac no longer starts up properly. It tends (not always, strangely, but about 75% of the time) to stop after a few seconds and leave me with a black screen filled with white text. I believe this is verbose mode or some such. I googled, which led me here and elsewhere, and I phoned AppleCare. Answers were little beyond a PRAM reset. Nothing worked.
    My iMac had to go off to repair for a separate incident anyway, so I asked them to look into this too. (The separate incident was truly separate. A faulty optical drive. It turned out Apple had neglected to connect it after dealing with another, serious hardware fault before I'd installed Mountain Lion.) Apple told me that, with regard to the startup problem, there was nothing they could do, loads of people had the same problem and fingers crossed a software update would come along at some point to fix it.
    My iMac has to go back again anyway, so I might as well ask them to look into the Mountain Lion issue again, just in the hope they again register the problem and that that might help a fix actually turn up one day. (Apple evidently damaged my iMac taking it apart to deal with the optical drive. It now has white glowing spots and a one-inch streak emanating from behind the screen.) Mountain Lion just seems in line with the evermore nightmarish Apple "experience". I shouldn't have bothered, of course.
    (My iMac is 2.5 years old, and I skipped Lion and upgraded from Snow Leopard.)

  • My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ?? Thank you.

    My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
    Thank you.
    Problem description:
    gray screen at startup and crashes
    EtreCheck version: 2.1.1 (104)
    Report generated 6 de dezembro de 2014 13:29:43 BRST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6750M - VRAM: 1024 MB
      Color LCD 1440 x 900
      Intel HD Graphics 3000 - VRAM: 384 MB
    System Software: ℹ️
      Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (698,64 GB)
      S.M.A.R.T. Status: Verified
      - (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple, Inc. MacBook Pro
    Problem System Launch Daemons: ℹ️
      [not loaded] org.samba.winbindd.plist [Support]
    Launch Agents: ℹ️
      [running] com.babylon.activation.plist [Support]
      [loaded] com.divx.dms.agent.plist [Support]
      [loaded] com.divx.update.agent.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.facebook.videochat.[redacted].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.skype.c2c_service.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWNHidden (missing value)
      FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
      Safari Aplicativo (/Applications/Safari.app)
      Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
      uTorrent UNKNOWN (missing value)
      Dropbox Aplicativo (/Applications/Dropbox.app)
      Inkscape UNKNOWN (missing value)
      RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
      HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    Internet Plug-ins: ℹ️
      OVSHelper: Version: 1.1 [Support]
      Google Earth Web Plug-in: Version: 7.1 [Support]
      Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
      RealPlayer Plugin: Version: Unknown [Support]
      AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
      DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.6.6
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
      SharePointBrowserPlugin: Version: 14.1.2 [Support]
      AdobePDFViewer: Version: 10.1.12 [Support]
      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    User internet Plug-ins: ℹ️
      npsf_uni: Version: sf 3.3.2.1 [Support]
      OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
    Safari Extensions: ℹ️
      Searchme Adware! [Remove]
      Skype Click to Call
      iSkyDeluxe
      TED HTML5 video playe
    Audio Plug-ins: ℹ️
      iSightAudio: Version: 7.6.6
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      Skype Click to Call  [Support]
      Tuxera NTFS  [Support]
    Time Machine: ℹ️
      Time Machine information requires OS X 10.7 "Lion" or later.
    Top Processes by CPU: ℹ️
          5% WindowServer
          4% DivXMediaServer
          1% fontd
          0% RealPlayer Downloader Agent
          0% WebProcess
    Top Processes by Memory: ℹ️
      296 MB WebProcess
      202 MB FaceboxPro
      185 MB Microsoft PowerPoint
      163 MB Safari
      137 MB Microsoft Word
    Virtual Memory Information: ℹ️
      843 MB Free RAM
      1.76 GB Active RAM
      706 MB Inactive RAM
      978 MB Wired RAM
      577 MB Page-ins
      0 B Page-outs
    Diagnostics Information: ℹ️
      Dec 6, 2014, 12:58:24 PM Self test - passed
      Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
      Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
      Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
      Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
      Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
      Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
      Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]

    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
    Startup Issues - Resolve
    Startup Issues - Resolve (2)

  • Help with white screen on startup PLEASE!

    My new imac is only showing a white screen on startup. I am not really confortable with mac's yet to start trying a bunch of different things, I did try a restart where you press four buttons (p and r restart I think).
    I made an appt. tomorrow for the mac store. My question to you is, is this a hard drive issue. I have read a little that others have had this problem...did you loose everything on your hard drive?
    Thanks guys,
    Michelle

    To add to the conversation, my iMac has decided not to start up any further than the grey screen with apple logo and scrolling symbol. I haven't a clue what to do with it!
    I tried doing a safe boot but that didn't work. I then tried to access the disk utility repair but i upgraded the operating system on my comp to tiger so i don't know if i should be using that cd or the one that came with my computer thus old operating system.
    If anyone could shed any light on this i'd be most gratefull.. i hear reports of needing a replacement hard drive.... nooooooooooooo

  • MacBook Pro starts then the apple logo comes up and it looks like it want to continue then a white screen comes up and stays

    I purchased a refurbished MacBook Pro  (MACBOOK PRO APPLE MD385LL/A)
    I did go to newegg and purchase / install 16 GB of RAM 
    It worked fine for the first week or so, now   I shut down  and when I restart  - it starts  - then the apple logo comes up and it looks like it wants to continue   - then a white screen comes up and stays.
    This just started.  
    I got this fix from on line
    Shut down the computer. 
    Plug in the MagSafe power adapter to a power source, connecting it to the Macbook if its not already connected. 
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. 
    Release all the keys and the power button at the same time. 
    Press the power button to turn on the computer. 
    It works most of the time   How do I fix this permanently?

    Can you try putting in the old RAM to see if the problem persists? 
    Also see
    Mac OS X: Gray screen appears during startup
    https://discussions.apple.com/message/24477090#24477090

  • My ipod touch is stuck on the apple logo and after a while a white screen comes up and it restarts and the same thing all over agan. this happened to me before and after a while it turns on but why does it keep on doing this?

    my ipod touch is stuck on the apple logo and after a while a white screen comes up and it restarts and the same thing all over agan. this happened to me before and after a while it turns on but why does it keep on doing this?

    Try connecting the iPod Touch to your computer and restore it.  http://support.apple.com/kb/HT1414

  • My iMacG5 will only boot to white screen, gray apple and spinning gear. Help?

    My iMacG5 will only boot to white screen, gray apple and spinning gear. Help?
    Also not totally sure if it's an Intel based computer, but that's what I recall. Any way to check, since I can't get to About This Mac window?
    It's running on OSX Leopard 10.5.4
    First symptom = running slowly - then it kind of froze with color wheel spinning - thought a forced shut down would help - help power button til off, then white screen, gray apple and spinning gear.
    Have tried...
    1. Turn off the computer by choosing Shut Down from the Apple menu, or by holding the power button until the computer turns off.
    2. Unplug all cables from the computer, including the power cord.
    3. Wait 10 seconds.
    4. Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
    5. Let go of the power button.
    6. Press the power button once more to start up your iMac.
    Then try booting from your install disc again.
    - No change
    And...
    Booting From An OS X Installer Disc
      1. Insert OS X Installer Disc into the optical drive.
      2. Restart the computer.
      3. Immediately after the chime press and hold down the "C" key.
      4. Release the key when the spinning gear below the dark gray Apple logo
          appears.
      5. Wait for installer to finish loading.
    - The fan just got louder.
    Thanks for your help.

    You need to do an Erase and Install or an Archive and Install depending on whether the hard drive is OK or needs to be reformatted.
    Start by booting from your Leopard DVD. The rest is just following directions.
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • My imac starts up with a white screen, gray apple and spinning gear and is frozen on that screen. What can I do?

    my imac starts up with a white screen, gray apple and spinning gear and is frozen on that screen. What can I do?

    Start your iMac with the original DVD that camera with the system.  Then open disk utility and repair your hard drive, also repair your permissions. 

  • Having an intermittent issue where my iMac blanks out on me. On restarting I get bands running down the screen with pixels jumping around, then the white screen of death and nothing... Wouldn't restart all weekend, now fine..? any ideas whats wrong?

    Having an intermittent issue where my iMac blanks out on me. On restarting I get several bands running down the screen with pixels jumping around within the bands, then the white screen of death and nothing... This happens intermittently and usually restarts OK. Happened again three days ago and wouldn't restart for two days (again the bands/pixels etc) but now operating fine? Any ideas whats wrong with my iMac and what the solution may be? Also gets very hot from time to time, particularly if I'm playing music/watching youtube/movies for extended periods. Mac is 3.5 years old, running OS X 10.6.8, processor 3.4 GHz i7 memory 8GB 1333 MHz DDR3

    If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US.
    Genius Bar Reservation US
    Authorized Service Provider

  • My iMac started and locked onto a white screen. Rebooted and all was well. How do you do a safe start i.e. what key do you press?

    My iMac started and locked onto a white screen. Rebooted and all was well. How do you do a safe start i.e. what key do you press?

    It should according to http://support.apple.com/kb/ht1455. Review that and try again.

  • HT1459 how to permanently fix white screen after resetting and restoring

    How to permanently fix a 'White Screen" after resetting and restoring? 2nd generation ipod

    There are two different resets. The reset you did involved holding the sleep/wake & home button.
    The other reset will do exactly what it says. That reset is located in Settings - General - Reset.

  • Why does my iPhone 3GS keep restarting on its own, and when I move the phone while its restarting, a white screen comes up and then it takes a while to turn it back on!

    So i have an iPhone 3GS and when i move the phone while its restarting, a white screen shows up, and sometimes i need to punch it to turn it on. HELP i dealt with this problem for months and im sick of it! HELP ME!!!!

    Sounds like hardware failure, called boot loop. Call Apple and or go on apple.com and make Genius Bar appointment to have your iphone reviewed by a Tech. Provided you iphone shows no physical or liquid damage they will take care of you, or if you have Apple Care Plus
    Genius Bar Rerservation :  http://www.apple.com/retail/geniusbar/

  • Imac won't start beyond white screen apple logo and circle

    Imac won't start beyond white screen, Apple logo and spinning circle

    Follow the steps at > Mac OS X: Gray screen appears during startup

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