White screen, battery with a blue thunder bolt

Hi, I cannot power on my berry. I keep getting a white screen with a battery with a blue thunder bolt through it. Fixes I have tried: -plugging it in to charge through the wall, computer and car, no difference -bought a new battery, no difference It will not power on so I can even reload the OS or anything. Please help and restore faith in your company.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Lastly, though:
TerriD wrote:
Please help and restore faith in your company.
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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your English was quite good enough to tell us that you saw this
Niel has advised you well.
If you have a more complicated problem, you can write in your language. Most all of us can translate with Google very easily... see
Español
Si usted tiene un problema más complicado, se puede escribir en su idioma. La mayoría de todos nosotros puede traducir con Google muy fácilmente ... ver
Português
Se você tem um problema mais complicado, você pode escrever no seu idioma. A maioria de todos nós pode traduzir com Google com muita facilidade ... ver
buenos tardes
ÇÇÇ

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White screen, battery with a blue thunder bolt

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