White screen!! beeping noise!! ipod doesnt work!!!HELP!!

Ok i just got my new ipod 30gb three days a go and i tryed to update it yesterday. while i was updating it says right before its over to no disconnect whhile it updates. and you know what happens, my ipod freezes. i tried to disconnect it and restart it with the menu and center buttons. and all other restart options. my ipod screen goes white and makes a beeping noise. i called apple and they couldnt help me. does anyone else have this problem. and i checkd to see if it was my computer but its not. nothing was wrong with the computer. does anyone think i should return it or is there a way to fix it. i would really like to know.
Ps im not really a noob. ive been on these forums for a while. but feel free to give the always polite welcome to the forums post.

same thing happened to me afetr i had done n apple system update and its doing the same thing no manuals or things have helped and when i try to email them to find out where to send it been a week and still no replie, send it back if ya can and if you send it somewhere tell me where so i can too

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