White screen but has good video

everytime that I try to watch a video with Quicktime all that I get is a white screen, but I can see the audio and duration bar. it used to work but does not anymore. i tried to get the help to fix it through Apple Care Protection Program (cost me 100 bucks) and they were no help all they did was send me a lame link that was pointless. HHHHHHEEEEEEELLLLLLPPPPP!!!! i have noticed that some of you all have had this problem i hate to say that I don't really understand all the things people have sugested to try.

Open the file with QuickTime Player.
Open the Movie Inspector window and note the video codec used in the file.
Do a Google search for that codec name and install the version appropriate for your machine.

Similar Messages

  • .AVI file has white screen but does have sound...

    I have an .AVI file someone sent me which by using QT Pro shows just a white screen but does have audio.
    I have Perian installed and it didn't help with the white screen. I have opened it fine in VLC player, and a couple of other media players but my issue is that I want to import the AVI file into iMovie so I can make it into a DVD. However, if I import it into iMovie, it will be the same white screen with audio.
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    But when I selected the problematic AVI file it too appeared with a white screen w/sound in MPEG Streamclip. So I realized it wouldn't help me either.
    A white screen usually means the selected video codec is not compatible with the actual file. Normally, I would run a conflict test. Based on your previous posts regarding the compression formats in use and the video codec attempting to perform video playback, my first guess would be that the Perian component is trying to decode a DivX (possibly v5) file. I would probably either temporarily remove the Perian component and see if the AVI file plays or remove and then replace the DivX component (if the latest one is already installed) and see if this changes the component access order so DivX is called for video playback. If you have an older DivX component installed, there may be a conflict issue. (Remember to close QT while removing/replacing components so the list will be re-initialized before making a playback test.) If all else fails, try posting a sample file so we can see if the problem can be duplicated on other systems/configurations.

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  • White screen, but you could get the display via an external monitor.

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  • I restored my ipod touch because it had a white screen but after it finished restoring the screen was still white what should i do?

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  • Help! I have a flickering white screen but I can still turn on my IPod Touch! It is a white flickering but the bottom half of the screen is unseeable. How do I fix it?

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  • My iPod has a white screen, but still works

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    Hello,
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  • White Screen When Streaming .MOV videos

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  • My Itouch went white screen but when i reset it, it didnt change

    It is still on the white screen even though i reset it.
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    Can anyone help me? I have the same issue of the white screen.
    My screen has gone completely white for no reason, i reset it pressing the home button and on power button at the same time, it worked great! for about 2 f**ing hours and then went completely white for good! im out of the warranty now so cant take it back. i have restored and deleted ALL of my software and started from fresh and guess what.... No change,
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    I am in search of someone who knows what they are talking about and is not just going to tell me to press a bunch of buttons because that doesnt work!!
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    It has not been in contact with any fluids of any nature.
    I have not dropped it, and it has always been in a case.
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    HOW CAN YOU SELL A PRODUCT THAT WILL BREAK AND YOU CAN DO NOTHING ABOUT IT!
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    Reinstalling Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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  • Frozen with white screen but unable to reload software

     Please can someone help me as I'm about to throw my Blackberry out the window!!
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    thanks for getting back to me.
    OK, fine, i need FCP. BUT they won't read in quicktime either. If they're quicktime files, then i should be able to see AND hear them in Quicktime player, vedad?
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  • I go to the BBC News website and it's a "white screen" but shows the correct URL. It ony happens on my PC. Help!

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    Help !

    '''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
    ''(If you're not using it, switch to the Default theme.)''
    * You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
    * Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Don't select anything right now, just use "'Start in Safe Mode"''
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
    '''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
    Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

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