White screen Curve 8900

I am getting a white screen few times everyday and troubles restarting the bb.
I have a BB Curve 8900 with version 5.0.0.900
Does anybody knows how to fix this?
I read in some article that I should perform a clean reload of the BlackBerry, but I do not find a way to do it with the new version of the Desktop Application (version 6.0.2.44)
Any help is welcome, thanks

Check the below KB article -
KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows
tanzim
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Similar Messages

Freezing / Hanging Screen - Curve 8900

Hi, I have a Curve 8900 which has been working just fine since I bought it more than 3 years ago. Just recently the screeen has started to hang and freeze and its driving me nuts !!! The usual routine of taking the battery out while the device is on solves the problem temporarily, but then after a short while the problem comes back....please help.......I have zero apps on the device. I have been storing some pix on the device recently but the the memory card is still showing 75% free space !!!! Many thanks.
Solved!
Go to Solution.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, you may need to consider more drastic remedy attempts (e.g., WIPE, clean OS reload, BBSAK/JLCMDR wipe/reload, etc.).
Also, please be sure that you've got a solid backup in place just in case...see the link in my auto-sig on this post for recommended methods to use.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 8900 went white screen suddenly

My Curve 8900 went white screen suddenly. Phone still works, but nothing visible on screen. I did a wipe and reload of application software to the latest version using Desktop Mgr to no avail. Any suggestions to resolve? Thanks

My Curve 8900 went white screen suddenly. Phone still works, but nothing visible on screen. I did a wipe and reload of application software to the latest version using Desktop Mgr to no avail. Any suggestions to resolve? Thanks
Here is more infomation on my situation:
- I did a battery pull, did not resolve
- then conneted the device to my PC using Desktop Mgr and did a backup
- then did a wipe and reload to latest version 5.x
- more info:
- carrier is T-Mobile
- symptom is white screen, nothing is visible on the screen, periodically the red led light blinks

Curve 8900 Screen Keeps Going White

My curve 8900 keeps getting a blank white screen & I don't know why..
It worked while being plugged in & after unplugging it, when the battery loses 1 bar it goes white again
But I tried updating it last night (leaving it plugged in all night) & when I woke up the screen was blank & wouldn't work at all
PLEASE HELP!
Is it a screen problem? Or do I need a new battery? Or is it both?
Thanks in advance for the help

Here's my info:
v5.0.0.900
File free: 92377068 Bytes
Battery pull did not fix my issue
My phone has dropped many times but the blank screen hasn't shown up until a while after
There is a line in the top right hand corner of the screen, like a really thin crack
It came back on after plugging it in into my computer but the screen still goes white after half a battery bar is gone
Please help me

White Screen of death on my blackberry curve 8900

Hi,
I bought a bb curve 8900 four months ago, it worked perfectly and I'm so happy with it until yesterday evening !
I turned it off for 2 hours (cinema) and when I turned it on I just get a white screen ! Nothing works, I can't do anything, I removed the battery, restore the OS, reinstall the OS, ... but nothing I still have the white screen and have no access to any app ! I looked on the web and many forums but never find a good answer ! I don't want to open my bb ! I bought the phone in Cincinnati, OH at Cincinnati Bell but now I'm in New York and as you guess I can't really go to a Cincinnati Bell store.
Can anyone help me ? Tell me where to go, who can I call ? or where to send my device ? I guess it still under garanty that why I don't want to open it or to bring it to any small store where they will change the screen and I will loose my garanty !

Matt_archi_nyc wrote:
Hi,
I bought a bb curve 8900 four months ago, it worked perfectly and I'm so happy with it until yesterday evening !
I turned it off for 2 hours (cinema) and when I turned it on I just get a white screen ! Nothing works, I can't do anything, I removed the battery, restore the OS, reinstall the OS, ... but nothing I still have the white screen and have no access to any app ! I looked on the web and many forums but never find a good answer ! I don't want to open my bb ! I bought the phone in Cincinnati, OH at Cincinnati Bell but now I'm in New York and as you guess I can't really go to a Cincinnati Bell store.
Can anyone help me ? Tell me where to go, who can I call ? or where to send my device ? I guess it still under garanty that why I don't want to open it or to bring it to any small store where they will change the screen and I will loose my garanty !
Have you tried getting help from AT&T folks (I'm assuming AT&T because you said Cincinnati Bell but if it is a different carrier, should be the same principal) locally in NY? Most are happy to help if they can and if they can't they will tell you what to do. I think I ended up calling customer service (which might be the best bet for you) when a phone that was still under warrenty malfunctioned and they sent me new phone in the mail. You shouldn't have to go to Cincinnati. Help is probably (no pun completely intended) a phone call away

Curve 8900 is stuck on a WHITE SCREEN

I was taking a picture and the screen went totally white. I've tried pulling the battery twice and the blackberry reboot bar runs all the way through and it goes to a white screen again. I can't get it to do anything. I've never had this happen before. Ideas?

Ok, i connected it to my laptop and let the phone go through the whole synch/backup process and it is now working fine. No special messages came up or anything.
Thanks for the help anyway everyone. I'll hope this is a permanent fix.

BB Curve White Screen Problem

Hi,
My BB curve 8900 cannot boot up. There is a white screen and clock runs forever. I downloaded an application from Worldmate yesterday, and the handset worked fine. All of sudden, it showed "Cleaning Memory" and ever since it has been showing a white screen with the clock. I even tried removing the battery, the memory card, etc to re-boot, but its not working.
I use the Blackberry Desktop Manager ver 5.0.1.
Please help.
Nav.

Sorry for the late reply my BB had water damage so it was in rice for the past 48 hours and outside work I had no connectivity. Did you put in the device password that is being requested? Also have you done any software upgrade or not?
If you have not done an OS upgrade you need to download the latest OS version for your carrier. If you changed carriers there is another way to load software without using desktop manager or removing the vendor .xml file. First thing first, there is a post with a solution as well that you might need to look at before proceeding:
http://supportforums.blackberry.com/t5/General-BlackBerry-Smartphone/Upgrade-OS-on-phone/m-p/39417#M...
Is the computer managing to read the device? If so you might need to by-pass the desktop manager and load software directly.

White Screen on Blackberry 8900

Good afternoon all, now for the story, hopefully someone can give me an answer at the end.
I have a permanently white screen, when I put the battery in the red light comes on, after a few seconds it goes off then on comes a dim white screen, then it will take a further minute or so to load, it becomes bright white then, It was originally on T-Mobile according to markings on back. I have used a virgin chip and t-mobile chip in it, and they both work, as I have called the phone and it rings, I have also sent it a text and it's accepted.
So I guess it's open to all networks.
Now I have read your numerous threads here, I eventually downloaded the Blackberry desk top soft ware, I used the virgin chip in it as that has a valid contract and the BB messenger, when it came on i connected to the BB desktop and it stated it needed updating and it downloaded more items.
During this time I had to disconnect it for the items to be downloaded, anyway eventually after plugging back in, all the new updates for the phone was put on the phone, it turned on and off a couple of times during the procedure.
After all this I still have the white screen.
So i go via the start button and get to the app loader. Click on the next and it reads the phone connects to device, then on the next page it states.
The Blackberry desktop software does not have blackberry device software for the device that you have connected to the computer, contact your service provider or administrator.
Do I did a different OS to the new one that was installed with the desktop program?
If so how do i know which one that i need?
Or is this a case of I just need a new screen?
I have read in places it could just be a New Battery Needed?
Just thought I would give you as much info as possible to help with a diagnosis.
Thanks in advance, and hopefully when i return I might have some good news
Edited content to comply with Community Guidelines and Terms and Conditions of Use.

Matt_archi_nyc wrote:
Hi,
I bought a bb curve 8900 four months ago, it worked perfectly and I'm so happy with it until yesterday evening !
I turned it off for 2 hours (cinema) and when I turned it on I just get a white screen ! Nothing works, I can't do anything, I removed the battery, restore the OS, reinstall the OS, ... but nothing I still have the white screen and have no access to any app ! I looked on the web and many forums but never find a good answer ! I don't want to open my bb ! I bought the phone in Cincinnati, OH at Cincinnati Bell but now I'm in New York and as you guess I can't really go to a Cincinnati Bell store.
Can anyone help me ? Tell me where to go, who can I call ? or where to send my device ? I guess it still under garanty that why I don't want to open it or to bring it to any small store where they will change the screen and I will loose my garanty !
Have you tried getting help from AT&T folks (I'm assuming AT&T because you said Cincinnati Bell but if it is a different carrier, should be the same principal) locally in NY? Most are happy to help if they can and if they can't they will tell you what to do. I think I ended up calling customer service (which might be the best bet for you) when a phone that was still under warrenty malfunctioned and they sent me new phone in the mail. You shouldn't have to go to Cincinnati. Help is probably (no pun completely intended) a phone call away

Blackberry 8520 curve hangs, suddenly white screen comes and the only solution is to re-insert battery with power source on?

My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak - but no such problem. pls advise.

Hello subodh_jai,
Welcome to the forums.
Try following the steps in this article to resolve your issue. http://bbry.lv/cKy9A0
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Curve 8520 keeps freezing and going to white screen

I recently had my curve replaced after the trackpad stopped working. Now my new curve keeps freezing when I'm on the internet, the screen will get white lines across it which gradually get bigger until the whole screen is white. A reboot doesn't work unless the phone is plugged into the charger and the problem never happens when the phone is on charge.
I've tried changing the browser settings so JavaScript isn't enabled, I've also reinstalled the software and finally decided to wipe my blackberry and restored it to the file i had saved from my old curve and I'm still getting the same problem.
I'm not sure whether it's linked to the battery as it also happens when making a call if the battery is low and when I reboot my curve after it's gone to a white screen the battery has usually dropped a few bars (usually from full to 2 bars)
If anyone has any ideas it would be greatly appreciated!

Could someone please help me. I have a blackberry 8520 and I recently accidentally put ONLY the keypad in the water but luckily I read that you have to keep it in the sun for 24 hours and it worked, next my charger port broke of then I got it fixed but right after I got it fixed every time I fully charge my phone or it have 2 or more bars in like 10 or 7mins it freezes and their are these lines then it goes into a white screen. I took the battery and put the batter back in the phone worked fine but then the battery went from full to battery drained shutting down?!? What do I do??

White Screen on my Curve 8520

My BB Curve 8520 is 3 weeks old and yesterday morning it just turned blank white with a black line in the middle of the white screen. I can receivecalls and messages but can't view them. It goes blank after it goes idle. But after sometime the home screen appears and when it goes idle, it disappears again. Please help!!!!!!!!!
greatperson

Hi greatperson
I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

HELP with BlackBerry Curve 8520, White screen after update to App World 2.0

Hi, need an answer as soon as possible please.
i downloaded the app world 2.0, after that i was told to restart. I didt, but, now i just have a White screen with the little clock on it... please... need an answer now, because my BB ys my world... Bussines, life, everything...
Here is a pic of what I've mentioned...
BlackBerry does not start anymore

Same thing for me...I am using this post to try to solve:
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8500/Curve-8520-stuck-on-a-quot-w...

HELP PLEASE! Blackberry curve 8520 - keep getting stuck on "white screen"

Hi i only have this blackberry curve 8520 for like 3 days and already its getting stuck on the "white screen" i experienced this problem with my previous blackberry and after several battery removals it broke and wouldnt turn on again and NOW this new blackberry with the same white screen problem! please HELP ME ANYONE PLEASEEEEEEEEE!!!
thanks

Do you have a media card installed? If so, remove the battery while the phone is powered on, remove the media card (leave it out), then reinsert the battery and let the phone fully reboot. See if that makes a difference or not.
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White Screen on Curve 8520 when battery is fully or almost fully charged

Hello everyone,
This is my first post on Blackberry forums. My first Blackberry was a Curve 8310 and I recently obtained a Curve 8510. Beyond the trackball clogging/ replacement on the 8310, I had no issues at all. On the other hand, my 8520 continues to go "White Screen" even when the battery is charged. I notice it happens more when I am outside. I also experience very quick battery drains with no programs running in the background.
-2 different batteries tested with same problem.
-O/S installed and re-installed. Device wiped and re-installed again.
A battery pull will reboot but sometimes take a few attempts even when battery is 70% plus. I have read all the support forums and have not found a definitive answer or another Blackberry user with the same concern. Please help! Thanks in advance

Hello all again, Here is the answer to my own question regarding "White Screen on Blackberry Curve" It is the battery. I tried two different batteries; one was the original battery that came with the phone and the other came from my previous Blackberry Curve. Both batteries charged quickly and full but did not fully power the Curve which caused the White Screen when many applications were running, outside in the heat, or when the battery reached 70% or less. Bought an OEM Blackberry battery and the Curve 8520 has not had a problem since and the phone can go all day without a plug in or failure. White Screen = get a new battery. Hope this helps someone down the road.

LCD white screen bb curve 8520

my BB cruve LCD white screen bb curve 8520 ????

Hi bluerain welcome to the Community
What is device OS version, is it the recent one? Have you recently updated your device ? If not try that if no updates are there than reload your Device OS.Have a look :
KB30280 : BlackBerry smartphone display blank white or black screen .
If it does not solves then it will wise to visit your Carrier for Replacing or Repairing.
Good Luck
Prince
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White screen Curve 8900

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