White Screen in FireFox 3.6.15; Player 10.2.152.32
Greetings!
I am having a problem I have not seen in a while with the FlashPlayer plugin showing a white screen when displayed in FireFox. I can right-click the area where the plugin is and I get the popup menu where I can see the version and change settings. All I see is a white screen where the plugin should be.
Opening the same page in IE the plugin works.
I have checked the plugin setting in FireFox (url: about:config, search for dom.ipc). The dom.ipc.plugins.enabled.npswf32.dll entry is "true". I see the plugin-container.exe process start when I launch a page that has Flash (i.e. YouTube, etc). If I kill the plugin-container process then the pluin screen goes black and says "the plugin has crashed".
I have tried disabling hardware acceleration in FlashPlayer settings (right-click plugin, settings, left tab). No change to behavior.
I run NoScript in FireFox but I have "allowed all" for the page I am trying to load and I have allowed abobe.com (in case it is trying to call home).
OS: Windows XP Pro, SP3, 32-bit
FireFox: 3.6.15
IE: 8.0
FlashPlayer: 10.2.152.32
I have uninstalled and reinstalled the plugin for FireFox without any change to behavior.
Any thoughts as to why this is failing?
Thank you.
Okay, maybe we got off on the wrong foot here. Please allow me to restate the issue in a way to clear up any confusion regarding FireFox extensions and the like.
>>>
Flash Player does not work in FireFox in my current Windows profile. If I disable any extensions that manipulate JavaScript (such as the NoScript extension) then Flash Player still does not work. If I create a new Windows profile and launch FireFox then the Flash Player works as expected.
<<<
Seeking help from FireFox fourms is greeted with responses such as "this is an issue with the Adbobe plugin and not FireFox" and "why not try the Adobe forums".
So, armed with this new information, what can be done to allow Flash videos to play again? I am looking for a constructive answer outside of a) rebuild my Windows profile and b) rebuild the FireFox profile. Are there specific cookies or something that could be causing the issue? Is there something in the Flash player that can be reset? I have tried the uninstaller and then a fresh install but no luck there either.
Thank you for your time.
Answers to specefic questions:
Q" Also do you have Security set to Medium? Tools, Internet Options ...
A: Tools->Internet Options is a Microsoft Internet Explorer setting. In FireFox it is just Tools->Options. What are you looking for in the configuration?
Q: So with No script you need to put a website into a "trusted zone"?
A: Yes, but it can also be disabled entirely. Under both scenarios the issue still exists.
Q: Hi I didn't mean you were getting that message from youtube, just that if a user doesn't have the Shockwave Flash plugin for Flash Player or the ActiveX Control for IE would receive that message. Youtube requires Flash Player and Java Script to be working. Flash Player works thru the browsers and that is what youtube uses.
A: Yes, YouTube uses the browser...but I think you meant that YouTube uses JavaScript and the FlashPlugin. javaScript is enabled and the plugin is installed. On non-YouTube sites I get the white screen originally described. On YouTube I have a black screen if I have already viewed the video in IE otherwise I have a white screen.
Q: I do know that last year several versions of FF were having a lot of problems and had to extend the load time. They had the browser crash Flash Player instead of taking the entire FF browser down. Quicktime was included in that and I think Silverlight.
Maybe that is happening again. It does sound like it from what you are describing.
A: Yes, this is the cause of the plugin-container.exe process and all the belly-aching on the Internet that went along with it. I see the plugin-container.exe process start up in Task Manager when I attempt to play a video. if I kill the process then the Flash video control becomes visible and I see a message that the pluin has crashed. This is the expected behavior when the process is killed.
Q: With IE working, then Flash Player is Installed correctly and working as it should. This issue would be related to FF. You may want to check on their Forum. I checked last week and this latest version appeared to have some issues. I haven't had time to see if there has been any progress.
A: Latest version of what? Latest version of FireFox (3.6.15, not the 4.x in RC mode) or latest version of Flash Plugin? almost everything I have read about FireFox and Flash at the current released versions simply states that hardware acceleration in Flash should be turned off...which it is.
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