WHITE SCREEN IN PRE 9

Hello, I just upgraded to  PRE 9 about a week ago from PRE 8 and have not been able to playback a video on PRE 9. I get a white screen and the audio plays.
HP envy 14
intel i7 q720 @ 1.6 GHz
4 GB DDR3 RAM
windows 7 64 bit
plenty of hard drive space
ATI mobility radeon hd 5650
I have downloaded what seemed to be any graphics driver updates and defragged my hard drive.
Any advice???

Assuming your video is from a traditional camcorder source (miniDV, HDV, AVCHD or Flip), I think it's time to contact Adobe Tech Support. Your issue is likely too deep for us to troubleshoot on this forum. Sorry.
EDIT
From your picture, it appears to be something called .3g2 video -- which is likely the source of your problem. As you can see if you do a Google search, lots of people are having trouble with that format and are looking for converters to convert it to an editable format.
You can try Super (though Quicktime Pro would be better), per the FAQS to the right of this forum. But I make no guarantees. I don't know enough about where the type of video came from.
http://forums.adobe.com/thread/415317?tstart=0

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    [[32m OK [0m] Mounted Configuration File System.
    [[32m OK [0m] Found device SAMSUNG_SSD_830_Series.
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    Mounting FUSE Control File System...
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    Starting Recreate Volatile Files and Directories...
    Starting Tell Plymouth To Write Out Runtime Data...
    [[32m OK [0m] Reached target Bluetooth.
    [[32m OK [0m] Started Trigger Flushing of Journal to Persistent Storage.
    [[32m OK [0m] Started Recreate Volatile Files and Directories.
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    [[32m OK [0m] Started Update UTMP about System Reboot/Shutdown.
    [[32m OK [0m] Started Show Plymouth Boot Screen.
    [[32m OK [0m] Started Tell Plymouth To Write Out Runtime Data.
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    [[32m OK [0m] Reached target Paths.
    [[32m OK [0m] Listening on D-Bus System Message Bus Socket.
    [[32m OK [0m] Reached target Sockets.
    [[32m OK [0m] Reached target Timers.
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    [[32m OK [0m] Reached target Basic System.
    Starting Network Manager...
    Starting CUPS Printing Service...
    [[32m OK [0m] Started CUPS Printing Service.
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    Starting Login Service...
    Starting D-Bus System Message Bus...
    [[32m OK [0m] Started D-Bus System Message Bus.
    Starting Permit User Sessions...
    [[32m OK [0m] Started Permit User Sessions.
    Starting Wait for Plymouth Boot Screen to Quit...
    Starting K Display Manager...
    [[32m OK [0m] Started K Display Manager.
    [[32m OK [0m] Started Catalyst's fglrx kernel' module builder.
    [[32m OK [0m] Reached target Sound Card.
    [[32m OK [0m] Started Restore Sound Card State.
    [[32m OK [0m] Started Login Service.
    Starting Manage, Install and Generate Color Profiles...
    Starting Authorization Manager...
    [[32m OK [0m] Started Manage, Install and Generate Color Profiles.
    [[32m OK [0m] Started Authorization Manager.
    [[32m OK [0m] Started Network Manager.
    [[32m OK [0m] Reached target Network.
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    [[32m OK [0m] Started Network Time Service.
    [[0m[31m* [0m] A start job is running for Wait for Plymouth Boot Screen to Quit
    [K[[1;31m*[0m[31m* [0m] A start job is running for Wait for Plymouth Boot Screen to Quit
    [K[[31m*[1;31m*[0m[31m* [0m] A start job is running for Wait for Plymouth Boot Screen to Quit
    [K[ [31m*[1;31m*[0m[31m* [0m] A start job is running for Wait for Plymouth Boot Screen to Quit
    [K[ [31m*[1;31m*[0m[31m* [0m] A start job is running for Wait for Plymouth Boot Screen to Quit
    [K Starting Daemon for power management...
    [[32m OK [0m] Started Daemon for power management.
    Starting Disk Manager...
    [[32m OK [0m] Started Disk Manager.
    [ [31m*[1;31m*[0m[31m*[0m] A start job is running for Wait for Plymouth Boot Screen to Quit
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    [[32m OK [0m] Started Getty on tty1.
    [[32m OK [0m] Reached target Login Prompts.
    [[32m OK [0m] Reached target Multi-User System.
    [[32m OK [0m] Reached target Graphical Interface.
    [[32m OK [0m] Stopped target Sound Card.
    [[32m OK [0m] Stopped target Bluetooth.
    Stopping Disk Manager...
    Stopping Daemon for power management...
    Stopping Authorization Manager...
    Stopping Manage, Install and Generate Color Profiles...
    Stopping CUPS Printing Service...
    [[32m OK [0m] Stopped target Graphical Interface.
    [[32m OK [0m] Stopped target Multi-User System.
    Stopping Network Time Service...
    Stopping Catalyst's fglrx kernel' module builder...
    Stopping Login Service...
    Stopping D-Bus System Message Bus...
    [[32m OK [0m] Stopped target Login Prompts.
    Stopping Getty on tty1...
    Stopping K Display Manager...
    [[32m OK [0m] Stopped K Display Manager.
    [[32m OK [0m] Stopped Daemon for power management.
    [[32m OK [0m] Stopped Getty on tty1.
    [[32m OK [0m] Stopped D-Bus System Message Bus.
    [[32m OK [0m] Stopped Disk Manager.
    Stopping Permit User Sessions...
    [[32m OK [0m] Stopped Authorization Manager.
    [[32m OK [0m] Stopped Network Time Service.
    [[32m OK [0m] Stopped target Network.
    Stopping Network Manager...
    [[32m OK [0m] Stopped Manage, Install and Generate Color Profiles.
    [[32m OK [0m] Stopped Catalyst's fglrx kernel' module builder.
    [[32m OK [0m] Stopped Login Service.
    [[32m OK [0m] Stopped Network Manager.
    [[32m OK [0m] Stopped CUPS Printing Service.
    [[32m OK [0m] Stopped Permit User Sessions.
    [[32m OK [0m] Stopped target Basic System.
    [[32m OK [0m] Stopped target Paths.
    [[32m OK [0m] Stopped target Timers.
    [[32m OK [0m] Stopped target Sockets.
    [[32m OK [0m] Closed CUPS Printing Service Sockets.
    [[32m OK [0m] Closed LVM2 metadata daemon socket.
    [[32m OK [0m] Closed /dev/initctl Compatibility Named Pipe.
    [[32m OK [0m] Closed Delayed Shutdown Socket.
    [[32m OK [0m] Closed Device-mapper event daemon FIFOs.
    [[32m OK [0m] Closed udev Control Socket.
    [[32m OK [0m] Closed D-Bus System Message Bus Socket.
    [[32m OK [0m] Stopped target System Initialization.
    Unmounting Debug File System...
    Unmounting FUSE Control File System...
    Stopping Update UTMP about System Reboot/Shutdown...
    Unmounting POSIX Message Queue File System...
    Unmounting Huge Pages File System...
    Stopping Setup Virtual Console...
    [[32m OK [0m] Stopped Setup Virtual Console.
    [[32m OK [0m] Unset automount Arbitrary Executable File Formats File System Automount Point.
    Stopping Apply Kernel Variables...
    [[32m OK [0m] Stopped Apply Kernel Variables.
    Unmounting Configuration File System...
    [[32m OK [0m] Stopped target Encrypted Volumes.
    [[32m OK [0m] Stopped target Swap.
    [[32m OK [0m] Stopped target Local File Systems.
    Unmounting /Windows...
    Unmounting /Dati...
    Unmounting Temporary Directory...
    Stopping Journal Service...
    [[32m OK [0m] Stopped target Remote File Systems.
    [[32m OK [0m] Stopped Update UTMP about System Reboot/Shutdown.
    [[32m OK [0m] Unmounted Temporary Directory.
    [[32m OK [0m] Unmounted POSIX Message Queue File System.
    [[32m OK [0m] Unmounted FUSE Control File System.
    [[32m OK [0m] Unmounted Huge Pages File System.
    [[32m OK [0m] Unmounted Configuration File System.
    Stopping Load Kernel Modules...
    [[32m OK [0m] Stopped Load Kernel Modules.
    [[32m OK [0m] Unmounted Debug File System.
    [[32m OK [0m] Unmounted /Windows.
    [[32m OK [0m] Unmounted /Dati.
    [[32m OK [0m] Reached target Unmount All Filesystems.
    [[32m OK [0m] Stopped target Local File Systems (Pre).
    Stopping Remount Root and Kernel File Systems...
    [[32m OK [0m] Stopped Remount Root and Kernel File Systems.
    [[32m OK [0m] Stopped Journal Service.
    [[32m OK [0m] Closed Journal Socket.
    Starting Show Plymouth Reboot Screen...
    Starting Store Sound Card State...
    Unmounting /...
    [[32m OK [0m] Started Store Sound Card State.
    [[32m OK [0m] Reached target Shutdown.
    Sending SIGTERM to remaining processes...
    Sending SIGKILL to remaining processes...
    Hardware watchdog 'iTCO_wdt', version 0
    Unmounting file systems.
    All filesystems unmounted.
    Deactivating swaps.
    All swaps deactivated.
    Detaching loop devices.
    All loop devices detached.
    Detaching DM devices.
    All DM devices detached.
    Storage is finalized.
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    > http://pastebin.com/fbgh2ayu
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    set 16 08:43:18 arch ntpd_intres[338]: host name not found: 0.pool.ntp.org
    set 16 08:43:18 arch ntpd_intres[338]: host name not found: 1.pool.ntp.org
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    set 16 08:46:12 arch ntpd_intres[337]: host name not found: 2.pool.ntp.org
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    > http://pastebin.com/zmgj4AGq
    Xorg.0.log has no errors.
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    Last edited by Fregtux (2013-09-20 08:35:13)

    Fregtux wrote:
    Thanks Thaodan! I deleted /var/tmp/kdecache-$USER and I solve the problem! I also restore .kde4_backup and at the moment have no issue.
    Small question: I noticed that there are also kdecache-kdm and kdecache-root. I should remove it or doesn't matter?
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    I figured this was a permission issue so I changed umask back to 022 in /etc/profile, I was then greeted with the White Screen after login.  I read numerous posts about how to fix this, most said to reinstall kde and delete /tmp, none of this worked.
    I deleted /var/tmp/kdecache-$USER and now I am back in business ( I had to re set the widgets, i.e. panel ).
    I was so excited that I had to write a post about it!
    Thanks again!

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  • Hi can anyone help with a mac that had magnet put on it. I turned it on and then off but a white screen appears with a file with a question mark on it?

    Hi can anyone help with a mac that had magnet put on it. I turned it on and then off but a white screen appears with a file with a question mark on it?

    File icon with ? mark on it means it can't read from the hard drive. The hard drive is now wiped or bad. If just wiped then you will need to reinstall your operating system, OS X. If bad you will need to replace the drive.
    Start with booting the computer from the OS X install DVD that came with your system. If the Mac came with Lion Pre-Installed then you use the Lion internet recovery system to reinstall (Hold down Command+r keys or Command+Option+r keys to boot the computer from over the internet to the Lion recovery HD system).
    Good Luck.

  • White screen when I turn on the computer

    My Macbook Pro would not let me click on anything so I restarted my computer by holding down the power button, but then it stayed at a white screen for awhile, then turned to a blue screen before my login screen poped up. It let me log in but then would not let me click on anything after that. When I moved the mouse cursor where my dock would be it does not appear. Then after a half hr of it still not allowing me to do anything I restarted it again and now it is stuck at a white screen. I am not sure what is going on because my computer was working completly fine yesterday. Im not completly positive on my operating system, but I know its a 10.5 something.

    That happens. One day it works fine the next not at all.
    Do you have the original system discs that came with the system? Id you do get the OS reinstall disc and insert it into the DVD drive and reboot (hold down power button until the system shuts down then pres the power button again to start it back up). When it is starting hold down the Option key and if a screen comes up, other then the white screen, select the DVD disc to boot from. If that starts up then open Disk Utility and check the SMART status of the drive and Repair Disk and Repair Permissions.
    But I suspect the drive has failed and will need to be replaced.

  • Can anyone help me with a white screen on boot, chime and unresponsive keyboard

    As stated in the title it boots up with a white screen and it chimes but i cant use any of the commands to get into the recovery or even boot from a cd or usb drive. I've taken out the hdd and put it back it and it doesnt seem to be the problem. Is there anyone who can tell me exactly whats wrong with it?

    sqredreaper wrote:
    model number a1286 im not exactly sure of the os seeing as i just received it yesterday,
    A1286 isn't specific enough, I need more information for a exact model match.
    http://everymac.com/ultimate-mac-lookup/?search_keywords=A1286
    If I know the exact model, then I can tell if  that came originally with Snow Leopard, we can install Linux.
    Would it be possible for me to format the mac hdd from my pc?
    Not with Windows, Linux might, but it would be a difficult.
    Mac's as you know have EFI, which is loaded from a hidden partition on the boot drive.
    Only OS X, their install disks (and 10.7+ Recovery HD parititon) can format the drive properly for a Mac to use, as they install EFI which the hardware requires for the at boot keys to be able to select Linux and install rEFIt in EFI firmware.
    If your Mac meets 10.6 qualifications, then the 10.6 install disk can be ordered, the instruction for creating a dual boot system with Linux Mint.
    Of course there is a problem, if the machine is too new, then hardware drivers to work with Linux might not have been circulating to use.
    Apple doesn't supply the hardware drivers for Linux or anyone, so it takes hackers to get them and they have to have Mac's. (they rather use generic PC's)
    Older Mac's pre-2011 I know where the drivers are at, on Ubuntu's site (Linux Mint is based on Ubuntu) however I don't know if latest versions of Ubuntu/Mint work with those drivers, I'll asume they do.
    Hardware drivers are important because the machine won't work well without them, like no Wifi, video screen options etc. one just gets the bare minimal use.
    Interest in running Linux on Mac's died when Apple released OS X 10.7, as the Recovery HD partition created a obstacle and Apple seems to be heading towards a closed system like on iPads and iPhones.
    Linux needs open hardware like generic PC's, and the trend from Microsoft is like Apple, closing up hardware from anything but Windows running.
    If you haven't installed Linux on a generic PC, I suggest you try that first as on Mac's it's the most difficult.

  • White Screen of Death at Startup - Boot Camp Based Problem

    I recently received my Intel-based 20" iMac yesterday and this morning I set it up and transfered all of my files from my old Windows XP computer successfully. I then played around with the iLife suite and a few other programs and decided I should probably run Boot Camp and set up Windows for a few Windows-based programs I need and some games that are Windows only.
    I started to look up Boot Camp on the Apple website, then realized iMacs that came with Leapord pre-installed should already have Boot Camp on them. I searched in Spotlight for "Boot camp" and found the "Boot Camp Assistant." I thought that was close enough, so I started the application up.
    First, it told me I needed to partition my hard drive and create a space for Windows. I figured I would have only a few esential programs on it, so I opted for a partion of about 10-12 GB if I remember correctly. The installer then told me to insert my Windows disc and I then put in my Windows XP SP1 installation CD. It read it, shutdown, then booted back up into what I recognized as the Windows setup screen.
    It went through the normal setup steps, until it got to a point where it asked what partition I should install Windows on. There was only one partition listed, so obviously I chose that one, but what was weird was the partition said it was over 100,000 MB, which is not the 10 GB I told it to partition. I got scared when it told me it would have to format the partition since it wasn't suitable for a Windows installation yet. I figured it wouldn't hurt to recheck the amount I partitioned, so I quit out of the Windows installer.
    Next, my Mac restarted and went to the infamous white screen of death.
    I have tried basically every single way to fix this.
    I tried:
    Alt - Option - PR (Reset the PRam) And waited for both 2, 3, 4, and 5 dings
    Alt
    Option
    Shift (Safe Mode)
    Put in the Mac OS X disc and booted up holding:
    D
    C
    None of these worked. Sorry if my key abbreviations are off, by the way, because I'm writing this on a Windows laptop and I haven't gotten the keys down for Macs yet.
    Does anyone have any suggestions? Apple call support is curretly closed, at least in my timezone. I'll probably try calling them tomorrow, but mostly I'm afraid of having to get a whole new harddrive and/or iMac. I haven't backed up my data anywhere yet (this is just my first day with the Mac) so if I lose the data, there goes upwards of a few thousand dollars in music and other data expenses.
    Thanks in advance for ideas, I'll try anything you throw at me now, as long it doesn't void the warranty or involve formatting my hard drive. (Though if you know a way to format my hard drive AND save my data, that would be even better)

    All the data that you transfered to the iMac should still be on the PC which originally contained the content. Transferring to the Mac is in reality only copying.
    A Boot Camp Windows installation requires Windows SP2 only;
    To use Boot Camp, you need:
    1. An Intel-based Macintosh computer with a built-in or USB keyboard and a built-in trackpad or USB mouse.
    2. Mac OS X 10.5 or later
    3. The latest firmware updates available for your Intel-based Mac.
    4. At least 10 GB of free space on your startup disk (single partition).
    5. A full, single-disc version of Windows Vista, Windows XP Home Edition or Professional with Service Pack 2 or later. Boot Camp does not include Windows. You must provide your own properly licensed installation disc.
    

Important: A Windows XP installation disc must include Service Pack 2 (SP2). You cannot install an earlier version of Windows and upgrade to Windows XP, nor install an earlier version of Windows XP and update it to SP2.

    6. Boot Camp Assistant (find it installed in /Applications/Utilities/ on Leopard).
    Just an idea for you. There is an entire Apple Discussion forum dedicated to Boot Camp and Windows.
    Whereas, not everyone here with an Intel iMac has installed, tried to install or has experience with BC & Windows, everyone there has or at least has an interest. You may attract help more quickly there.
    The Forums are at the bottom of the main Apple Discussions page under Windows Compatible Technology. Here is a link;
    Boot Camp: Installation and Storage

  • Mac Mini: Error-Disk Full-UNABLE TO BOOT-WHITE SCREEN at STARTUP

    Please Help!
    Last night a message popped up saying "STARTUP DISK FULL/almost full...Delete files to make disk space available"
    Immediately after that message the system froze and I waited for a hour to see if it would unfreeze by itself
    It didn't so I then pressed and held the power button until the system shut down
    Now when I power up my mac mini, all I see is a white screen
    Please advise...any and all help would be very much appreciated

    Which model Mac mini is it? If it is quite an old one it might not in pre-boot stage know how to drive a brand new style keyboard. You can double check the keyboard itself is ok by plugging it in to your MacBook when it is already booted.
    You could also test the DVD in your MacBook.
    If you have not used the DVD drive in the Mac mini for a while it might have got dirty. Eject the disc if you can and carefully blow in to the disc opening to try and clear any dust.
    Normally, methods of ejecting the disk would be -
    Holding down the mouse button while you start the computer
    Pressing the eject key on the keyboard
    and various other methods that need the computer to be already up and running
    Any Apple stores in your area?
    It could possibly be still trying to boot from the hard disk - if your not able to get the keyboard recognised then obviously your not yet able to get it to accept a command to boot from a different drive. If your Mac mini is an older model and hence not in pre-boot mode able to recognise the new keyboard, do you have any friends with an old plastic Mac keyboard?
    An older keyboard would be one that looks like this http://www.user-agent.org/stuff/images/mac_keyboard_02.jpg
    You probably have a new one that looks like http://media.macworld.co.uk/cmsdata/products/10514/07kb_top.jpg
    If you feel up to it, an option would be to take the Mac mini apart and remove the hard disk, then if you have the bits, put it in an external case and you can then connect it to the MacBook as an external drive. I have all those bits available to me but many ordinary users don't.

  • White screen in ichat sharing

    I am on 10.7.5 and whenever I share my screen with someone else all they see is a white screen. When I share their screen I see everything fine. What is the problem?

    Hi,
    This seems to be an issue between iChat amd Messages involving the update to Apple Remote Desktop.
    Apple Remote Desktop is the "engine" behind iChat's and Messages' Screen Sharing.
    (It is also involved in Remote Management or Screen Sharing as listed in the Sharing section of the System Preferences {it cannot be both at the same time}).
    The "fix" seems to be to alter one ends display resolution to "match" the other end.
    The issues was first documented before the date of the Apple Remote Desktop Update version 3.6.1 but it is unclear if this fixes the issue which starts with version 3.6
    Some people have used Time Machine to backstep the Apple Remote Desktop folder to pre 3.6
    9:44 PM      Friday; November 9, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Showing hidden files white screen upon restart

    I put in the command to show hidden files and restarted my iMac. It only shows a white screen. Completely blank. How do I fix it? It runs on Lion and has a Time Machine backup.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to a pre-2013 Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • White Screen of Nothing

    I've been noticing lately that occassionally when I open an application.  I end up with a white screen and nothing else.  It is not consistent.  Last night I attempted to access my SplashID program, it started OK, showed the login screen, I entered my password and then instead of a  listing of my passwords, all I got was a white screen.   I waited to see if it would paint the screen, but the Pre timed out before it did anything.  This morning I accessed the program with no problem.  However, I then tried to access my FlightView program, and it gave me the white screen.  I closed the program, re-opened it, and now I see the program.  Do other folks have this happening?  Is this a memory issue?  I would hope not the system reports that I have 6.9 GB available.  Any one have an idea, what is going on?  Thanks

    1) Don't confuse memory with storage space. The Sprint Pre has 256mb system memory and 8gb storage space (The Verizon Pre has 512mb system memory and 16gb of storage but the principle is the same). One has no bearing on the other.
    2) Have you tried rebooting your phone lately? Just hold down the Option + Sym + R keys all at the same time just like you would for Windows <Ctrl> <Alt> <Del>.  The Option key is orange on a Sprint Pre, white/silver/grey for Sprint Pixi, and white/silver/grey for all Palm phones from Verizon, et al. Wait for the phone to reboot. See if that helps the situation. 

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