White screen in the itunes when ipad is connected to mac

Look at http://monosnap.com/image/YwTfnu7nzqORc3dJ4Fct6wVaA
What is the problem?

solved) itunes didn't show errors for current language, so after changing we saw an error that sim card was locked

Similar Messages

  • Plugged the charger in the wall, it gives me a black screen then the white screen with the apple logo, then repeat....  i tried the dfu thing and now the phone is saying connect to itunes, when i plug the phone outta the wall, the phone goes dead.....  pl

    i bought a locked at&t phone....
    i sent it to be unlocked... got back a dead iphone 5s...
    plugged the charger in the wall, it gives me a black screen then the white screen with the apple logo, then repeat....
    i tried the dfu thing and now the phone is saying connect to itunes, when i plug the phone outta the wall, the phone goes dead.....
    plugging the phone into the laptop NOTHING!!!!!!!!!!!!!!!!!!!!!
    the laptop doe read my phone.....
    no ding.....
    the phone wont turn on....
    NOTHING
    can someone plz tell me what the **** is going on

    mariidb wrote:
    i bought a locked at&t phone....
    i sent it to be unlocked... got back a dead iphone 5s... {snip}
    the phone wont turn on....
    NOTHING
    can someone plz tell me what the **** is going on
    That's the problem.  That's what the **** is going on.

  • HT4623 I updated my ipad 3 with the ios7 update. Now the screen shows the itunes icon and a pic of the plug in (as to plug into itunes)  I can't get it to go away or to access my ipad.  Any hints?

    I updated my ipad 3 with the ios7 update.  Now the screen shows the itunes icon and a pic of the plug in (as to plug into itunes)  When I do this it wants to restore my ipad, which I have already done.  I can't get out of this screen.  Any hints on what to do next?

    Something went wrong with your update; you are in Recovery Mode.
    Follow step 1 to 6 closely to recover your iPad.
    http://support.apple.com/kb/HT1808
    Note: You may have to repeat the above a few times

  • My ipad white-screened in the middle of updating ios 5.1...any ideas?

    My ipad white-screened in the middle of updating ios 5.1...any ideas?

    Its been on white screen for a day, its not recognised on iTunes anymore and iTunes says its in recovery mode and that I need to restore.  Ive tried the restore 4 times and it doesnt do it, says there is an error....Help!

  • HT4061 I have an iphone  5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas?

    I have an iphone  5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas?  Does a totally dead battery have that effect?  I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
    Please help, thanks in advance all1

    Hi eggroll77,
    Welcome to Apple Support Communities.
    That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
    iOS: Restore errors 4005, 4013, and 4014
    I hope this helps.
    -Jason

  • Installing IOS 8 on my iPad stuck on white screen with the apple. Help please?

    I'm in the process of installing IOS 8 on my iPad 3, and it is still on the white screen with the apple. It has been on this screen for 24 hours now with no change. Can anyone help?

    If it has NEVER been jailbroke, here are some standard repair procedures:
    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

  • I downloaded the latest update for my ipad and now it won't open.  the screen shows the itunes icon and a pic of the usb cable

    I downloaded the latest update for my ipad and now it won't open.  the screen shows the itunes icon and a pic of the usb cable

    That message means that you have to restore the iOS software because something went wrong. Follow the instructions here. I hope that you have a backup.
    iTunes: Restoring iOS software - Support - Apple

  • HT5055 Just updated to lion and my cctv access has stopped functioning all I get is a white screen in the middle of the control panel where the camera shots should be.  I think it is caused by JAVA but am confused as when i view on snow leopard it works 

    Just updated to lion and my cctv access has stopped functioning all I get is a white screen in the middle of the control panel where the camera shots should be.  I think it is caused by JAVA but am confused as when i view on snow leopard it works  can you help

    Open "Java Preferences" either from spotlight or your utilities folder...it's probably going to say you need to install a java runtime. Then just click install!

  • I Mac freeze: When powered on all I get is a blank white screen with the apple logo. No "beach ball" nothing more. Tried all the usual restarts. Help?

    I Mac freeze: When powered on all I get is a blank white screen with the apple logo. No "beach ball" nothing more. Tried all the usual restarts. Help?

    Tried all the usual restarts. Help?
    Care to share?
    Please detail ALL you have done so far in the way of troubleshooting?   Need this info to avoid the been there done that scenarios.
    ===========
    Your profile is a complete blank!!!!
    When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
    CLICKY CLICK-----> Help us to help you on these forums
    ***This will help in providing you with the proper and/or correct solutions.***

  • Hi there, I need help .. I have 2 gen ipod touch and I restore my ipod around 11:00 pm and now its 1:20 am and on my screen its the iTunes logo and the usb cord and when I plug my charger in my laptop .. iTunes comes up and this what it saids "iTunes has

    hi there, I need help .. I have 2 gen ipod touch and I restore my ipod around 11:00 pm and now its 1:20 am and on my screen its the iTunes logo and the usb cord and when I plug my charger in my laptop .. iTunes comes up and this what it saids "iTunes has detected an ipod recovery mode. you must restore this ipod before it can be used with iTunes" so what do I do.. do I let my ipod died right out & then try it .. because I restore it ,... it was beening to slow... so please help me  ?

    Maybe:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    Next try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Then try restoring on another computer.
    Last, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • After using my iPod classic in my infinity G35 a few weeks ago, I took it out of the car and it no longer works.  Just a white screen with the web address for Apple iPod support.  Worked fine when hooked up to iPod jack in car.  But wont work anywhere now

    After using my iPod classic in my infinity G35 a for the last few weeks, I took it out of the car and it no longer works.  Just a white screen with the web address for Apple iPod support.  Worked fine when hooked up to iPod jack in car.  But won't work anywhere now.  I tried re-setting but has not worked.  Any ideas would be appreciated.

    I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
    After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!!

  • I have a macbook and when I power it on and then select myself as a user...It won't power up. It stays in the white screen with the apple logo. I am online currently under 'guest user'. Is there anything I can do from the keyboard to fix this??? Help!!!

    I have a macbook and when I power it on and then select myself as a user...It won't power up. It stays in the white screen with the apple logo. I am online currently under 'guest user'. Is there anything I can do from the keyboard to fix this??? Help!!!

    Could you specify the model of MacBook and the OS X it's running, please? Some of the advice or references vary along with the system, so this could be helpful to formulate a reply. I've never used a Guest User selection, but do have more than one User.
    If the computer does not have an optical drive, you may be able to boot it into a recovery disk mode or something; in an attempt to see what is wrong and maybe fix it.
    Good luck & happy computing!

  • My Ipod is stuck on a white screen with the wrong time and a lock. computer doesn't recognized my Ipod..also gets hot when connected to charge..any ideas on how to fix this? Thank You

    Hi
    My Ipod nana...has frozen up and working. It shows a white screen with the wrong time and a lock symbol. When I connected it to my computer, it didn't show up. Back of Ipod gets really warm..Any ideas on how to fix it? Than You

    If it happens again and the reset (home + power buttons) doesn't work, just let the battery drain; you'll know when the screen shuts off. Charge it back up and it should be fine. Frankly, I'm surprised this worked for you. Usually I hear people with this problem say that holding both buttons doesn't work, and they have to do the battery drain.
    If the issue is incurable next time, you have a one-year warranty from the date of purchase.

  • My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my

    My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!

    Hello jraff21,
    I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
    iOS: Restore errors 4005, 4013, and 4014 - Apple Support
    You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
    The iPhone [device name] could not be restored. An unknown error occurred (4005).
    The iPhone [device name] could not be restored. An unknown error occurred (4013).
    The iPhone [device name] could not be restored. An unknown error occurred (4014).
    Try these steps to resolve the issue:
    Install the latest version of iTunes.
    Restart your computer.
    Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
    Restore using another USB cable.
    Learn more about updating OS X.
    Learn more about updating Windows.
    Restore your device on another computer.
    If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
    Learn more about other update and restore errors.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • HT3964 I am not able to reboot my Mac desktop. When I switch on the Mac, I get a white screen with the Apple logo and the little wheel below that goes round and round but the computer refuses to boot.

    Hi, I am not able to reboot my Mac desktop.
    When I switch on the Mac, I get a white screen with the Apple logo and the little rotating circle.
    The system refuses to boot.
    What can I do?
    Marcus

    We need to get you moved. This forum is for mini-tower Macs built between 1998 and 2005 and doesn;t get as much traffic ("eyeballs on the problem") as the forums for newer Macs.
    Please do "About this Mac" from you Apple menu and tell us what that says for "processor" and Mac OS version. Looks like this:
    or this for later Mac OS versions:
    With that we can figure out which of the two iMac forums you need and get the Hosts to move your post.

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